Atlantic Hyundai

Understanding manager My daughter had her road test at 1230 on a Monday .I went to west Islip dealership and TOM was so understanding and efficient with my car. My engine l My daughter had her road test at 1230 on a Monday .I went to west Islip dealership and TOM was so understanding and efficient with my car. My engine light went on and my daughter was set on only taking that car to her road test which was in 4 hrs. Tom, the manager of west Islip got on the phone and serviced my vehicle as fast as possible. I was there for 3 hrs but I had no appt. Thank you for your understandingMy daughter passed her test and engine light was not on during test . Thanks again Anony More

Great Experience at Atlantic Very friendly sales people and manager. They got me the STI I have wanted without any shady games or tactics. I will be coming back to see Ryan. Very friendly sales people and manager. They got me the STI I have wanted without any shady games or tactics. I will be coming back to see Ryan. More

Disgusted I came into the service department a week ago for a few issues occurring with my vehicle. Upon service write up, I clearly and thoroughly explained t I came into the service department a week ago for a few issues occurring with my vehicle. Upon service write up, I clearly and thoroughly explained to Mili (unsure how to properly spell her name) each issue. Just to name a few, an LOF, rough idle, car overheat, heating unit whistling, windshield washer reservoir replacement, etc. When I received a call about the diagnosis, I was given a lump price by Mili of ALL services/repairs that needed to be taken care of (around $2,500). I requested she provide me a complete breakdown of each service from price to most important/least important to be repaired. She said she would call back. She then called me an hour later to proclaim my car was ready for pickup and stated the service hours. I informed Mili that I was at work and would pick up my vehicle the next afternoon (friday). She stated the service department closes at 7pm and that it would be no issue to pick up my vehicle. The next day, I called the service department after work (6pm) and spoke with a receptionist who told me the service department was closed and that I would have to pick it up another day. I told the receptionist that I was informed my vehicle could be picked up until 7pm to which she transferred me to another line that rang and rang. No answer. I called back and spoke with the same receptionist who told me, " I cannot help you. If nobody is picking up, then call back." After being transferred around 4 times, I left a voicemail stating I did not wish to be charged for the loaner and would pick up my car the next day. Upon picking up my vehicle, I received a receipt of the diagnosis and "breakdown" of prices for repairs, however, she did not break down the prices as per my initial request. How can a dealership expect their customer to simply spend $2500 on repairs without providing thorough information for each repair?! I AGAIN requested the prices be broken down or I would no longer do business with Atlantic Hyundai. Mili stated she would give me a call and apologized for the inconvenience. I left. As I was reviewing the receipt for the diagnosis, I noticed they never even looked at the overheating issue and the heating unit whistling! They also never provided an LOF due date sticker that is adhered to the top left side of the windshield. I called and asked Mili why the department never finished looking at my car and her response was, "you never asked. We did what you told us." What sort of response is that to provide a customer who ONLY serviced their vehicle at this dealership? I asked where my price breakdown was and she insistently interrupted me stating, "we performed the diagnosis you requested." I asked to speak with the Service Manager. I was transferred to John who seemed happy over the phone until he heard my experience at his department. He consistently interrupted me to explain the "service write-up process" stating I never told the service advisor all of the issues. I paid $200 for a diagnosis and the two main issues that I brought my vehicle in was never looked at. John attempted to resolve the situation by inviting me back in the next day to have the two remaining issues looked at. I arrived at the department the next morning only to be turned away at the service department saying that I never had a service appointment. I informed the person that John told me to return and they said, "sorry, we can schedule you for a different day. We are booked up. " I walked out of the dealership in utter disgust and disappointment. I never received the breakdown of pricing or the LOF sticker. I also never received any call from the service manager about why I was turned away from his service department nor did I ever receive any sort of apology for the lack of respect this service department has for it's customers. I wasted $200 for a diagnosis that did not encompass every issue as requested. I have never experienced such awful service in the 4 years that I have serviced at this department. More