Atlantic Hyundai

Thieves! 1) Car still has same issue 2) Should've been covered under warranty 3) Paid by phone because Svc Dept was going to be closed when I picked up car 1) Car still has same issue 2) Should've been covered under warranty 3) Paid by phone because Svc Dept was going to be closed when I picked up car. Was charged a different price than the total I was quoted when I paid 4) Supposed to get free oil changes. I was charged. 5) Parts I was told would be changed weren't. Car still has same part I installed myself 6) Left messages, no call back Going to file dispute with credit card company More

## SCATHING REVIEW: Atlantic Hyundai Service Department - A Masterclass in Incompetence and Deception **STAY FAR AWAY.** My experience at Atlantic Hyundai’s service department wasn’t just bad—it was a c A Masterclass in Incompetence and Deception **STAY FAR AWAY.** My experience at Atlantic Hyundai’s service department wasn’t just bad—it was a cascading disaster of dishonesty, negligence, and outright contempt for customers. If you value your time, your vehicle, or your sanity, **RUN**. ### The Downward Spiral: 1. **Predatory Upselling:** Brought my top-tier Sonata in for a *simple software update*. Immediately, they tried hustling me for unnecessary new tires. Fine—annoying, but typical dealership behavior. Then came the first lie: "It’ll take 2 hours." 2. **3.5 Hours Later... Disaster:** Anthony (the face of this fiasco) emerges to announce they **bricked my car** during the update. It wouldn’t start. Their solution? A "rare" part was needed, with a **2-month backorder**. My premium sedan? Held hostage. Their "courtesy" loaner? A bare-bones Kona that felt like a golf cart. 3. **The Loaner Shakedown:** A month and a half into this nightmare, Anthony calls demanding the Kona back *immediately* because they "needed it for the sales floor." **Unbelievable.** They break my car, strand me for months, then try to leave me *completely* without transportation? I refused point-blank: "You get the Kona when I get MY Sonata back." 4. **The "Corporate Miracle":** After escalating to Hyundai Corporate and getting a case manager involved? **POOF!** Like magic, Anthony calls *the very next day*: "Good news! The part arrived and your car is fixed!" **LIES. ALL LIES.** There was no 2-month backorder. They sat on my car for weeks, only springing into action when corporate cracked the whip. This wasn’t service; it was **calculated negligence** until forced to act. ### Why They’re Unforgivable: * **They Created the Problem:** A routine software update **disabled my car**. Their incompetence started this. * **They Lied About Timelines:** The mythical "2-month part delay" evaporated under scrutiny. * **They Tried to Abandon Me:** Demanding the loaner back early showed zero regard for my needs. * **They Only Respond to Threats:** Accountability only exists here if you scream loud enough to corporate. * **They Treat Premium Customers Like Trash:** My high-end Sonata deserved better than being sidelined for a base Kona and bureaucratic limbo. ### The Verdict: Atlantic Hyundai’s service department is a toxic blend of ineptitude and deceit. They break cars, lie about repairs, abandon customers, and only fix problems when publicly shamed by their own corporate overlords. **They turned a 2-hour update into a 2-month ordeal and tried to make it MY problem.** **I AM DONE WITH HYUNDAI FOREVER.** And judging by the avalanche of 1-star reviews detailing similar nightmares? **I’m not alone.** Save yourself the rage and take your business literally anywhere else. Atlantic Hyundai Service doesn’t deserve your keys, your time, or your money. **Rating: 0/10** (If I could give negative stars, I would). More

My service advisor was Jonathan Roque located at Hyundai service center in West Islip, NY. I brought my Palisade in on Saturday morning, 9/23/23, for a 30k mile maintenance, a windshield wiper recall, a pos service center in West Islip, NY. I brought my Palisade in on Saturday morning, 9/23/23, for a 30k mile maintenance, a windshield wiper recall, a possible electrical issue with child safety locks signal appearing on and off and the door locks randomly locking and unlocking on top of the vehicle smelling like mold and hearing a swooshing sound when I drove. Jonathan wrote “10%” on my printed out invoice to discount the 30k mile service charge of over $600 after I asked about any discounts available. I was greatly appreciative. I asked Jonathan to keep me updated as to the status and when I can pick up the vehicle. By 6pm I still didn’t hear from Jonathan. I called the number and was told that the service center closed at 4pm. There would be no way to access my vehicle because the service center was closed. They are also closed on Sunday. I asked if I could speak to someone in sales to access the area to retrieve my vehicle and was told that they did not have access to the service departments keys. I did not have access to my vehicle nor any communication regarding the status of it for Saturday 9/23 and Sunday 9/24. By Monday, 9/25, after Ubering to my responsibilities, I still did not hear from anyone. I walked into the service center and spoke directly to the manager Tim Turnbell. Tim was extremely professional and understanding. I was informed that Jonathan was off on Monday’s hence why I never heard from him. Tim contacted Jonathan and Jonathan informed him that he called me on Saturday which he in fact did not. I even offered to show Tim my call log for the entire weekend. Tim allowed me to borrow a loaner vehicle because my truck wasn’t repaired yet with what they found. Tim also was kind enough to credit the labor hours that was not covered under my new vehicle bumper to bumper warrantee from the labor put into the issue. I received a phone call from Jonathan that my truck was ready to be picked up on Tuesday, 9/26/23. I came to the service center in West Islip. Another man handed me my invoice while Jonathan was behind his desk and brought me to the check out area. He explained the charges and the invoice. The 10% off discount that Jonathan Roque initially hand wrote was gone. The man who explained my invoice knew “nothing about the 10% discount.” He went back to Jonathan’s desk and magically it reappeared. Jonathan Roque was extremely unprofessional and failed to communicate to his customer. He also was deceitful. Hyundai of West Islip really needs to evaluate the character of individuals that they hire. I will not be returning. More