Auburn Chevrolet

My experience with Auburn Chev. and the representative that I worked with was handled with the utmost professionalism and made for a seamless transaction. From the time I walked through the door, I felt that I worked with was handled with the utmost professionalism and made for a seamless transaction. From the time I walked through the door, I felt that the entire team (sales reps., customer service, finance dept. and repairs) were all very polite, courteous, helpful and knowledgeable. Purchasing a new vehicle is very stressful, however, that stress was alleviated with the assistance from B. Bowie and the team. I apologize for not remembering everyone, but do want to acknowledge them - perhaps they would be on record within your system. That being said, I have/would continue to recommend Auburn Chev. infact, my neice purchased a used vehicle there and received the same high level, quality of service. Sincerely, Conny Green More

Best auto buying experience I have ever had in my life. Best auto buying experience I have ever had in my life. Real people Real deal We will buy from the 4 ever!!! Thank you AUBURN CHEVROLET !!! Best auto buying experience I have ever had in my life. Real people Real deal We will buy from the 4 ever!!! Thank you AUBURN CHEVROLET !!! More

Love the internet department thay helped and saved us money we had been shoping for this car and thay had it at a price we could not pass up money we had been shoping for this car and thay had it at a price we could not pass up More

even though salesman made an appointment to show a vehicle the vehicle wasn't there after driviing an hour and then they tried to sell something else vehicle the vehicle wasn't there after driviing an hour and then they tried to sell something else More

Bought a new Chevy Cruze from Auburn and purchased aftermarket leather. We were promised that this would be installed within a week and would take 2 days to do the job. We are now going into the fou aftermarket leather. We were promised that this would be installed within a week and would take 2 days to do the job. We are now going into the fourth week and no leather install. We have had to initiate contacts with Auburn Chevrolet and we keep hearing the same story 'leather is on order'. Except they had to ask for measurments for a second time after I initiated the third call. When I asked 'If you have the leather on order, why are you asking for this information?', the panicked service rep told me she was verifying information. When we asked to speak to the sales manager a week ago, he spoke to my husband and said he would contact us on Monday with an explanation of what happened. It is now Thursday and no call. I was at the dealership on Monday to pick up my plates and the sales manager told me that the General Manager would call me, but he felt that it was the service people who dropped the ball. We are all human, so just call and tell me you made a mistake. But no, nothing. DO NOT BUY FROM THIS DEALERSHIP, POOR AFTERCARE!!! I will return to Gamblin where I have purchased numerous Chevy products and have always been treated well. More

I recommend people talk with Mark Modica in sales at Auburn Chevrolet. Mark will give you a good buying experience. He is not only friendly but honest with you and will help with issues after the buying Auburn Chevrolet. Mark will give you a good buying experience. He is not only friendly but honest with you and will help with issues after the buying experience. I did have issues with the wrong radio being in the car when it was delivered. I talked with Tim Graves, general manager, about the issue. Tim was very patient with me and straight. It took some time to work the technical issues. I got a call from Ron Greenlee of the service department letting me know they have the correct radio and that he had researched what needed to be done to insure the radio's integration with XM radio and OnStar. Mark, Tim, and Ron were very customer oriented and congenial in our discussions to resolve my issue. If I didn't have an issue I would have never met Tim or Ron, so I am happy to say that when you deal with Auburn Chevrolet there are good people behind the scenes to work with you if you have issues. There are many Chevy dealers around Puget Sound and people should consider Auburn Chevrolet. They might not have the largest inventory on hand but they can get what you want and they'll work to get your satisfaction. I look forward to have them provide maintenance and warranty work on my HHR. Now, about the quality of their free coffee......... well, it is free. More

Bad follow-up and no one gave me their business card. When they called me back with numbers on a truck the voice mail had no return phone number or salesman's name to call back. I had them pull my credit When they called me back with numbers on a truck the voice mail had no return phone number or salesman's name to call back. I had them pull my credit and they told me it was good for 90 days, but when I came in about 35 days later they had no record I had ever been there and had to pull my credit again and fill out an application AGAIN ! My experiance last year with them was very good so that is why I came back. I guess things have changed, too bad.... More

Dealing with this dealership was one of those horror stories you hear about but is too incredible to actually happen to you. We had been shopping for about a week around our area and on the Internet, a stories you hear about but is too incredible to actually happen to you. We had been shopping for about a week around our area and on the Internet, and we were set to buy a car today. My husband and I went to about 10 different places, and by the afternoon we'd decided on a car at this dealership. We haggled, settled on a price, and started to fill out paperwork. The kids needed picked up from daycare (at home - 2 hours away), and the truck was going to be in my name, so my husband left me to finish up, assuming I'd be driving the truck home. Well, the salesman saw an opportunity to take advantage of a 'stranded woman' and upped the price AGAIN by $1200, obviously assuming that I was stuck here and had no option but to buy the car, no matter the price. I ended up having to start walking home because they refused to go back down to the previously agreed upon price until we could find someone to pick the kids home and have my husband drive the two hours back to get me. NEVER NEVER NEVER shop here, especially if you are a woman! They will try their hardest to take advantage of what they apparently believe is the weaker sex. More

My initial contact with this dealer was through their My initial contact with this dealer was through their website: so far so good. I requested a complete list of the options installed on the u My initial contact with this dealer was through their website: so far so good. I requested a complete list of the options installed on the used vehicle I was interested in. Their initial response failed to provide ANY of the information I was seeking. To top that off, the "special internet price" quoted in this email was over $800 HIGHER than the "everyday" price listed on the regular website listing for the vehicle! In my follow-up email, I once again requested the information I had requested in my initial email, pointing out to them that, while I could get the information directly from the manufacturer (using the VIN), that I would prefer to get it from them as a gesture of "goodwill". When they responded, the info. was incomplete, so I did, in fact, have to go to the manufacturer to get it, after all. Since the vehicle was equipped the way I was hoping it would be, I made an offer on the car. While it was a "low-end-of-the price-range-for this vehicle" offer, for this region (Pacific Northwest), it was well in the "middle-of-the-range", nationally. The one, and only, counter-offer made by the dealer, was a "whopping" $300 less than the asking price, on a $20,000 vehicle! BFD! Not exactly what I would call "good faith negotiations". Apparently these guys are still stuck in the (non-internet) 20th century mind-set. I have a whole country to shop in, and I'll go anywhere in the (48) states to pick-up a car. The drive home is part of the fun of getting a "new" car. And a plane ticket from anywhere, to anywhere else in the 48 states is, at most, a couple of hundred bucks. So, to save $5000, I'll spend $500 in airline tix, and gas! They aren't (probably) "bad guys", they just thing that they're entitled to make $5000 (or more) on every sale. I dont' think so! They haven't done anything to earn it, that's for sure. $500-yes, $5000-no. I can find a newer, lower mileage, better equipped car, of the same type/model for thousands less. So can you! More

Service is always costly. The last time I went for service my seat would not sit up straight to drive in the tahoe. They told me it would be $100.00 just to look at it. Took it to Maxium Proformance o service my seat would not sit up straight to drive in the tahoe. They told me it would be $100.00 just to look at it. Took it to Maxium Proformance on Meridian in Puyallup, and they looked at the problem for free and fixed it for $70.00. The time before that problem I was having heater/air conditioning issues. It would work on and off for months. Auburn Chevy said I needed to replace the whole face heater/air conditioning buttons for $200.00 plus labor. I had it fixed at Maxium Proformance and again the price was great and it was only the fan, not at all the heater/air conditioning face buttons like Auburn chevy had said. Need I say more. Auburn Chevy doesn't have a clue on maintence. More