Auburn Chevrolet

Love the internet department thay helped and saved us money we had been shoping for this car and thay had it at a price we could not pass up money we had been shoping for this car and thay had it at a price we could not pass up More

even though salesman made an appointment to show a vehicle the vehicle wasn't there after driviing an hour and then they tried to sell something else vehicle the vehicle wasn't there after driviing an hour and then they tried to sell something else More

Bought a new Chevy Cruze from Auburn and purchased aftermarket leather. We were promised that this would be installed within a week and would take 2 days to do the job. We are now going into the fou aftermarket leather. We were promised that this would be installed within a week and would take 2 days to do the job. We are now going into the fourth week and no leather install. We have had to initiate contacts with Auburn Chevrolet and we keep hearing the same story 'leather is on order'. Except they had to ask for measurments for a second time after I initiated the third call. When I asked 'If you have the leather on order, why are you asking for this information?', the panicked service rep told me she was verifying information. When we asked to speak to the sales manager a week ago, he spoke to my husband and said he would contact us on Monday with an explanation of what happened. It is now Thursday and no call. I was at the dealership on Monday to pick up my plates and the sales manager told me that the General Manager would call me, but he felt that it was the service people who dropped the ball. We are all human, so just call and tell me you made a mistake. But no, nothing. DO NOT BUY FROM THIS DEALERSHIP, POOR AFTERCARE!!! I will return to Gamblin where I have purchased numerous Chevy products and have always been treated well. More

I recommend people talk with Mark Modica in sales at Auburn Chevrolet. Mark will give you a good buying experience. He is not only friendly but honest with you and will help with issues after the buying Auburn Chevrolet. Mark will give you a good buying experience. He is not only friendly but honest with you and will help with issues after the buying experience. I did have issues with the wrong radio being in the car when it was delivered. I talked with Tim Graves, general manager, about the issue. Tim was very patient with me and straight. It took some time to work the technical issues. I got a call from Ron Greenlee of the service department letting me know they have the correct radio and that he had researched what needed to be done to insure the radio's integration with XM radio and OnStar. Mark, Tim, and Ron were very customer oriented and congenial in our discussions to resolve my issue. If I didn't have an issue I would have never met Tim or Ron, so I am happy to say that when you deal with Auburn Chevrolet there are good people behind the scenes to work with you if you have issues. There are many Chevy dealers around Puget Sound and people should consider Auburn Chevrolet. They might not have the largest inventory on hand but they can get what you want and they'll work to get your satisfaction. I look forward to have them provide maintenance and warranty work on my HHR. Now, about the quality of their free coffee......... well, it is free. More

Bad follow-up and no one gave me their business card. When they called me back with numbers on a truck the voice mail had no return phone number or salesman's name to call back. I had them pull my credit When they called me back with numbers on a truck the voice mail had no return phone number or salesman's name to call back. I had them pull my credit and they told me it was good for 90 days, but when I came in about 35 days later they had no record I had ever been there and had to pull my credit again and fill out an application AGAIN ! My experiance last year with them was very good so that is why I came back. I guess things have changed, too bad.... More

Dealing with this dealership was one of those horror stories you hear about but is too incredible to actually happen to you. We had been shopping for about a week around our area and on the Internet, a stories you hear about but is too incredible to actually happen to you. We had been shopping for about a week around our area and on the Internet, and we were set to buy a car today. My husband and I went to about 10 different places, and by the afternoon we'd decided on a car at this dealership. We haggled, settled on a price, and started to fill out paperwork. The kids needed picked up from daycare (at home - 2 hours away), and the truck was going to be in my name, so my husband left me to finish up, assuming I'd be driving the truck home. Well, the salesman saw an opportunity to take advantage of a 'stranded woman' and upped the price AGAIN by $1200, obviously assuming that I was stuck here and had no option but to buy the car, no matter the price. I ended up having to start walking home because they refused to go back down to the previously agreed upon price until we could find someone to pick the kids home and have my husband drive the two hours back to get me. NEVER NEVER NEVER shop here, especially if you are a woman! They will try their hardest to take advantage of what they apparently believe is the weaker sex. More

My initial contact with this dealer was through their My initial contact with this dealer was through their website: so far so good. I requested a complete list of the options installed on the u My initial contact with this dealer was through their website: so far so good. I requested a complete list of the options installed on the used vehicle I was interested in. Their initial response failed to provide ANY of the information I was seeking. To top that off, the "special internet price" quoted in this email was over $800 HIGHER than the "everyday" price listed on the regular website listing for the vehicle! In my follow-up email, I once again requested the information I had requested in my initial email, pointing out to them that, while I could get the information directly from the manufacturer (using the VIN), that I would prefer to get it from them as a gesture of "goodwill". When they responded, the info. was incomplete, so I did, in fact, have to go to the manufacturer to get it, after all. Since the vehicle was equipped the way I was hoping it would be, I made an offer on the car. While it was a "low-end-of-the price-range-for this vehicle" offer, for this region (Pacific Northwest), it was well in the "middle-of-the-range", nationally. The one, and only, counter-offer made by the dealer, was a "whopping" $300 less than the asking price, on a $20,000 vehicle! BFD! Not exactly what I would call "good faith negotiations". Apparently these guys are still stuck in the (non-internet) 20th century mind-set. I have a whole country to shop in, and I'll go anywhere in the (48) states to pick-up a car. The drive home is part of the fun of getting a "new" car. And a plane ticket from anywhere, to anywhere else in the 48 states is, at most, a couple of hundred bucks. So, to save $5000, I'll spend $500 in airline tix, and gas! They aren't (probably) "bad guys", they just thing that they're entitled to make $5000 (or more) on every sale. I dont' think so! They haven't done anything to earn it, that's for sure. $500-yes, $5000-no. I can find a newer, lower mileage, better equipped car, of the same type/model for thousands less. So can you! More

Service is always costly. The last time I went for service my seat would not sit up straight to drive in the tahoe. They told me it would be $100.00 just to look at it. Took it to Maxium Proformance o service my seat would not sit up straight to drive in the tahoe. They told me it would be $100.00 just to look at it. Took it to Maxium Proformance on Meridian in Puyallup, and they looked at the problem for free and fixed it for $70.00. The time before that problem I was having heater/air conditioning issues. It would work on and off for months. Auburn Chevy said I needed to replace the whole face heater/air conditioning buttons for $200.00 plus labor. I had it fixed at Maxium Proformance and again the price was great and it was only the fan, not at all the heater/air conditioning face buttons like Auburn chevy had said. Need I say more. Auburn Chevy doesn't have a clue on maintence. More

I had my 1996 Camaro hit by a lone shopping cart when parked at Wal Mart and took it to Auburn Chevrolet to get fixed. My insurance paid for it so price wasn't my concern. However, I was promised the car parked at Wal Mart and took it to Auburn Chevrolet to get fixed. My insurance paid for it so price wasn't my concern. However, I was promised the car on a Friday, and instead I get a call just as I am heading out the door to pick up my Camaro telling me the car will not be ready because it's just being dried now. No apologies. Nothing. "Too bad so sad" attitude. So I wait. They call 5 days later on Tuesday to tell me it'll be ready that afternoon. The funny thing is, the secretary then cited a different reason for my delay by apologizing that someone put a finger print in my paint job so it had to be repainted. But wait! Jose said it "hadn't dried yet"...lairs? Someone was. Anyways, I go and get the car and it's pouring rain and the auto body staff went home "early", so a gopher had to give me my car. I take it home, and the next day I notice swirling all over my repainted front fender. Swirls, chips, it looked identical to the original paint on the door. I swear it looked like it was never painted. I called Auburn Chev and the lady asks me to bring it down to have a look, I do and she asks when I can bring it in. We arrange at 11am the next day after I get off school. I show up only to be grilled by that rude snob Jose. He says, quote, "Why are you 3 hours late? I take cars at 8am, not 11am, and you still want your car back on I bet?" In pure shock, I cowered a bit and just said "I told your secretary I had school until 11am." He just said, "Alright." I was disgusted, in fact I thought about just taking my car and not letting them fix it. So, of course, I have never used Auburn Chevrolet again, and plan on keeping that streak. More

I bought my blazer at this dealership because my Aunt referred it. Well when I had to get service done on my car I was very disappointed because whoever worked on my car must have adjusted the seat and t referred it. Well when I had to get service done on my car I was very disappointed because whoever worked on my car must have adjusted the seat and they ended up breaking the handle off of the seat adjuster. I had my car for about 2 months before I noticed the handle was busted off and threw under my seat. So I called the service manager at the time and I explained that I just discovered my handle was broken and he said why did it take you 2 months to figure that out? I was shocked that he said that, I told him I didn't have to adjust the seat, that my friend was going to borrow my car and she has shorter legs then me so I told her that the handle was on the side and she couldn't find it so I went to show her and it was thrown under the drivers seat. He said well he couldn't do anything about it and his mechanics wouldn't have done that. So if you want any service done at this dealership please inspect every handle and all areas of your car before you leave or they will think you are a liar if anything is broke or missing. More