Audi Albany

Exceeded my expectations! Okay, so you walk into a dealership and nobody even gets up to greet you....yes, this happened at a competitor's dealership......However, we walked in Okay, so you walk into a dealership and nobody even gets up to greet you....yes, this happened at a competitor's dealership......However, we walked into Audi Albany, grabbed a brochure for the vehicle we wanted to look at, within a few minutes a gentleman asked us if we needed some assistance (turned out to be the general manager (awesone job, Rick!)..... he introduces us to another gentleman who couldn't have been nicer, more patient, and a true class act (hat's off to Scott!). He spends plenty of time showing us the car and the levels of amenities available.....offers us a test drive, explains pretty much everything.....we discuss our particular situation, he patiently says when your ready please come back. I sent an e-mail to Scott and said Thankx and we have made our decision and would like to proceed. We receive a prompt, polite response and 2 days later we bring our lease car back for them to look at, having decided we are ready to make this happen. Scott greets us, has one of the people look at our car, gives us encouraging news and we sit down to discuss the purchase. The experience was painless, fair and everything was fully explained. Scott is a true gentleman and a pleasure to do business with! Rick came over to finalize the negotiations, and we finished the purchase, Smooth , professional, polite and actually enjoyable...... from start to finish....a very pleasant surprise, this is our second time with this dealership and all I can say is wonderful things about our experience, a transaction well done. A week later we come to pick,up,our new car, it is detailed, we transfer our "stuff." Scott gives us a thorough explanation and says, "call me if you have a question".....and know he is being completely sincere. Their whole presentation and experience, this far, ompletely exceeded my expectations! Congratulations, guys for a job extremely well done! More

Excellent experience! Bought a 2014 A5 and the entire process was so easy. Narrowed my car search to two different dealers and Audi made me a fair offer for my trade and ca Bought a 2014 A5 and the entire process was so easy. Narrowed my car search to two different dealers and Audi made me a fair offer for my trade and came down a little on price without the back and forth negotiations. Nick was so easy to get along with and I will definitely come here again for another car. Espically when they move to the new location! More

Great Customer Service I just recently purchased my car and everyone at Audi Albany was a pleasure-- from reception, through the sales process, assistance at the service cen I just recently purchased my car and everyone at Audi Albany was a pleasure-- from reception, through the sales process, assistance at the service center, etc. In particular I would highly recommend Nick Rhoades as an excellent sales professional to work with. He was knowledgable, patient and polite throughout the process. He has kindly and thoroughly answered my many questions both before, through and after the purchase of my vehicle. He made the experience seamless and it didn't even feel like I was at a car dealership. I am very happy and confident with the decision I made to work with and buy my car from Nick and Audi Albany. More

Consistently Excellent Service Sometimes a great service experience is recognized and then forgotten. But what sticks in my mind after three consecutive visits over several years i Sometimes a great service experience is recognized and then forgotten. But what sticks in my mind after three consecutive visits over several years is how great the service at Audi Albany is EVERY time. Friendly, up-front, on-time, relaxing waiting space. I have not purchased a car here, but the Service experience will lead me there eventually when it's time to trade in. Keep up the good work, folks! More

Great experience Scott was extremely helpful and easy to work with. Great experience working with this dealership! Would definitely use them again in the future for bo Scott was extremely helpful and easy to work with. Great experience working with this dealership! Would definitely use them again in the future for both sales and service! More

Professional and Friendly Purchased and financed an A7. Wonderful experience with sales person Scott Lewis - friendly, fun, thoughtful, and professional. Finance department did Purchased and financed an A7. Wonderful experience with sales person Scott Lewis - friendly, fun, thoughtful, and professional. Finance department did a great job in efficiently and effectively securing financing. More

Nick Rhoades I recently purchased an A4 through Nick, he was very professional and very knowledgably on the car. I was pleased with my experience there and would r I recently purchased an A4 through Nick, he was very professional and very knowledgably on the car. I was pleased with my experience there and would recommend Audi Albany to others. More

Nick rhodes I just recently purchased a new Audi. Nick rhodes was my salesmen and was an absolute delight. I walked in unsure and left confident do to his patienc I just recently purchased a new Audi. Nick rhodes was my salesmen and was an absolute delight. I walked in unsure and left confident do to his patience, kindness and help. He helped me every step of the way and reall took great care of me. I will be returning because of him. Thank you once again!!! More

Smooth and professional I recently purchased a CPO A4 from Audi Albany and had the pleasure to work with Scott Lewis. He's low-key and low-pressure while being extremely hel I recently purchased a CPO A4 from Audi Albany and had the pleasure to work with Scott Lewis. He's low-key and low-pressure while being extremely helpful and insightful. He knows cars, but isn't overbearing or intrusive. He uses his experience to your advantage. 5-stars. More

A great experience The overall buying experience was awesome. Nick Rhodes was of great help during the purchase of my vehicle. He was very knowledgeable of the product a The overall buying experience was awesome. Nick Rhodes was of great help during the purchase of my vehicle. He was very knowledgeable of the product and also very friendly. I will certainly being doing business with Nick and Audi Albany again! More