Audi Albany

I've bought 4 Audis from this dealer over the past 10 years. My early experiences with Langan were great, and I've loved all my earlier Audis -- A4s, an A6 Allroad, and a TT Roadster. Since Mr. La years. My early experiences with Langan were great, and I've loved all my earlier Audis -- A4s, an A6 Allroad, and a TT Roadster. Since Mr. Langan died, this dealer has gone to crap. The sales staff (there appears to have been major turnover over the past few years) has outright lied to me on multiple occasions. For instance, I had to have Audi of America (AOA) intervene after Langan tried to outfit the certified pre-owned vehicle I purchased in November 2010 (a 2007 Q7) with off-brand Nexen tires and the sales person falsely represented that the tires were approved by AOA for use on certified vehicles. AOA informed me that this was untrue and required Langan to equip the vehicle properly. The sales person then told me that Nexen tires were installed because they were available locally (i.e., Walmart) and the dealer would have to order Audi-approved tires (Goodyears, etc) and that would have delayed delivery of the vehicle by at least a week. In retrospect, I should have walked at that point, as it is always a bad sign when you catch an auto salesman in an outright lie. Tellingly, even the AOA custom service representative I dealt with (who indicated that she had grown up nearby in Schenectady, NY) told me that she had received numerous complaints about Langan. She suggested that I travel to Flynn Audi in Pittsfield, Mass. for my service and sales needs. In fairness, AOA was very helpful in resolving the issue with the tires. My experiences with another Langan-owned dealer (Cap Cities VW/BMW) also have been stellar. I'm told that the two dealerships are under completely different management, and only loosely affiliated. My CPO Q7 has been an unmitigated disaster. The fuel system now has failed four (4) times in less than six months. It failed a third time as I drove it out of Langan's driveway, after it supposedly had been repaired for the second time. I gues the mechanic forgot to test drive the vehicle after trying to affect the repair. Now it has failed a fourth time. This time, the Q7's fuel injection failed 2+ hours away, in Old Forge, NY. Audi's Roadside assistance left my wife stranded in a non-functional car, in a dark and deserted parking lot for more than four hours while it inexplicably dispatched a flatbed from Albany. Why a flatbed could not be found in much closer Utica is a mystery. Update: I have tried to work out a fair arrangement with Langan to have it take the Q7 back.. Langan's response was that it would purchase the car at wholesale cost, so that I would lose all of my equity in the vehicle after making a substantial downpayment and 11 monthly payments (and it undoubtedly can resell the care at full retail). I have been back in touch with AOA, and had remained hopeful of reaching a fair settlement without resorting to legal recourse. Today, after AOA assured me that I would not prejudice my rights were I to pick up the supposedly repaired vehicle (so as to avoid the costs of renting a vehicle yet again), Langan informed me that I would have to pay an $85 deductible for the latest repair to the same fuel system that supposedly had been repaired on three earlier occassions (and for which I paid no deductible). Steer clear of this dealer. You are going to be dealing with stereotypical used car salespersons. You shouldn't trust a word. Audi needs a new, reputable dealer in the Capital District. More

This dealership is poor on returning potential customer telephone calls and has non-competitive pricing. There are better dealerships to visit just south of this dealership in New York and Connecticut. W telephone calls and has non-competitive pricing. There are better dealerships to visit just south of this dealership in New York and Connecticut. Would recommend not to do business with them. Their selection is extensive but they seem reluctant to offer test drives. Generally, the salesforce seemed reluctant to move off of their collective a$$es. That's the only way to make $$$ folks. More