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Audi Albany
Latham, NY
335 Reviews
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Showing 335 reviews
March 20, 2019
Long time customer very disappointed How Audi Albany is rated a 4.8 I have no idea. Most recent issue is returning an A6 in October and leasing a new A5 sportback. In February I got a bi How Audi Albany is rated a 4.8 I have no idea. Most recent issue is returning an A6 in October and leasing a new A5 sportback. In February I got a bill from Audi for $3300 due to 5 missed payments even though that was incorporated into the new lease. The A5 was delivered without of balance and “bad” tires which took two trips back to resolve. I have owned 8 Audis and love the cars but will never recommend this dealer again. Constant personnel turnover is a glaring issue. Addition. My 79 your old mother bought an A4 a week after I leased our A5. She just got a bill 5 months later for $2300 from Audi Finance. This is her third brand new Audi in 7 years. She was Very upset. Salesperson never followed up with any instruction or feature demos. Incredibly short range view by the Audi Albany management. More
by andodad
Employees Worked With
Jessica Malatesta , Joe Cassia
March 06, 2019
How is this dealer rated so high? Audi Albany broke a coolant return line on my vehicle during a routine service resulting in a catastrophic loss of engine coolant shortly after the ve Audi Albany broke a coolant return line on my vehicle during a routine service resulting in a catastrophic loss of engine coolant shortly after the vehicle was returned. The original service included inspection of the coolant system ($829.84). Therefore, either the service work was not done or the work was done negligently. Audi Albany then refused to pay for their mistake and blamed it on the age of the vehicle. I would never recommend taking a vehicle for service at this location.😡 TL;DR - Dealership broke my car and made me pay for it. More
by Bhughes
Employees Worked With
Rik Woldring
February 25, 2019
Great Experience My wife and I recently purchased a vehicle from the Audi Dealership in Latham. The experience we had from the moment we pulled into the lot was great. My wife and I recently purchased a vehicle from the Audi Dealership in Latham. The experience we had from the moment we pulled into the lot was great. Our Sales Representative, Stephen met us at the door and was very welcoming. He was very open to what options we were looking for. When it came to the final decision, he was very knowledgable on the selection we had chosen. The great service didn't stop there. A couple weeks later I had some questions about the car. He was able to take the time to answer them for me. I would always consider him for my next car buying experience. More
by Rikdsaint26@aol.com
Employees Worked With
Stephen Clark
January 13, 2019
Top notch sales staff that knows their stuff Talked to Cameron at the Auto Show and James at the dealership. Drove a Q7 and James explained every feature I asked about in perfect detail. A true Talked to Cameron at the Auto Show and James at the dealership. Drove a Q7 and James explained every feature I asked about in perfect detail. A true pro and never put on any pressure. He asked what other models I was considering and was familiar with them as well. Listened to what I was interested in and focused on Audi's competitive advantages. I'd recommend anyone looking for an Audi in the Capital Region stop in and speak with them. More
by RatherBeBoating
Employees Worked With
Cameron Quinlan, James Sanders
January 07, 2019
Did exactly what they said they were going to. No hassle Very polite and attentive. Had a small issue with the car and it was handled in a very professional manner. I was treated with respect. Excellent car Very polite and attentive. Had a small issue with the car and it was handled in a very professional manner. I was treated with respect. Excellent car buying experience. More
by Scat pack
Employees Worked With
Vinnie, Julie VanDemark, Stephen Clark
December 04, 2018
Great customer care Thank you Stacy! The servicing you provided was attentive, caring and outstanding. I want to really thank you, Angela T., and the rest of your team fo Thank you Stacy! The servicing you provided was attentive, caring and outstanding. I want to really thank you, Angela T., and the rest of your team for providing great customer care while my car was being serviced. My thanks also goes out to your entire service team. Especially to shop foreman Tommy A., for personally handling situation and his team members, Jim B. Jr., Davon S-A, and one other team member who initially came out to meet me. His name I forget and feel terrible forget doing so. Thank you again Stacie for providing an excellent experience. Eric Sterling, Saratoga Springs, NY More
by easyjr
Employees Worked With
Tommy Aidala
November 04, 2018
Great Service ! The service department is clean and organized.The staff is pleasant especially Stacy and listens to your concerns.I would highly recommend using this The service department is clean and organized.The staff is pleasant especially Stacy and listens to your concerns.I would highly recommend using this service department. Thank you More
by Melissa
Employees Worked With
Bob Carberg
November 04, 2018
Great experience purchasing my new car Great job handled all my needs and very efficient> Igor worked hard to get the deal that was acceptable to me and delivered on all promises Great job handled all my needs and very efficient> Igor worked hard to get the deal that was acceptable to me and delivered on all promises More
by Leah
Employees Worked With
Igor was my salesman
October 28, 2018
Passenger window Great service at audi Albany service department Everything was fixed well and even brought me to and from airport Adam was over the top helpful Great service at audi Albany service department Everything was fixed well and even brought me to and from airport Adam was over the top helpful More
by Booman@audi
Employees Worked With
Patrick Lynch, Adam Parnham
October 23, 2018
Very efficient I called the same day to get in for an inspection. They got me in without a problem. And I also set up an appointment for a regular oil change service I called the same day to get in for an inspection. They got me in without a problem. And I also set up an appointment for a regular oil change service. There was no waste of time which was important More
by Stick1
Employees Worked With
Kyle Groat
