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Audi Allentown - Service Center

Allentown, PA

4.8
584 Reviews

584 Reviews of Audi Allentown - Service Center

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July 19, 2023

Excellent customer service. The service advisors go out of their way to help! An amazing experience! More

by CMARCIAL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nate Krick
5.0
This rating includes all reviews, with more weight given to recent reviews.
James Lauman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sijade Cromartie
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jason Rose
Jul 24, 2023 -

Audi Allentown responded

Thank you for your kind review! We pride ourselves on providing excellent customer service and we're glad to hear that you had a positive experience with us. We appreciate your feedback and hope to serve you again soon.

July 19, 2023

Great experience. Loaner was ready. Work finished in slotted time. Absolutely no complaints. Thank you. More

by KFLANNERY7585
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nate Krick
5.0
This rating includes all reviews, with more weight given to recent reviews.
James Lauman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sijade Cromartie
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jason Rose
Jul 24, 2023 -

Audi Allentown responded

Thank you so much for taking the time to leave us a review. We appreciate your kind words and hope to continue providing you with great care in the future.

July 19, 2023

Satisfied. Only issue is way too many reminders starting as early as one month before service due. Nix the reminders. Punish people who don't keep commitments. More

by GILLUMJANINE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Lauman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sijade Cromartie
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jason Rose
Jul 24, 2023 -

Audi Allentown responded

GILLUMJANINE, thank you for the review! We apologize for the amount of reminders sent, we will review these comments with our team to ensure they aren't being over sent. Thank you for bringing this to our attention.

July 18, 2023

First of all, for $350 for an oil change and tire rotation is ludicrous. I’d expect a much better experience. My experience was sub-par. The original quote I signed for the tire rotation suggested More

by 123noThanks
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Sijade Cromartie
3.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 24, 2023 -

Audi Allentown responded

Thank you for posting a review and we're sorry to hear that your experience was not of the quality you expected. We would like the opportunity to investigate your feedback further. Please reach us at (888) 709-1467 so we can learn more and work to make this right!

July 18, 2023

The service advisor was extremely efficient and helpful. The technician was great and sent a video of the work he was competing. Finished very quickly. More

by Aslavin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nate Krick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sijade Cromartie
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 19, 2023 -

Audi Allentown responded

Thank you very much for such a great review, Aslavin! We work very hard to make sure that we are offering the best experience. So happy to hear that our commitment was clear with you!

July 18, 2023

Service was excellent, the service advisor and technician were amazing, my key no longer gets stuck and I am very pleased with my experiences at Audi Allentown. More

by audiman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nate Krick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sijade Cromartie
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 19, 2023 -

Audi Allentown responded

Thank you for your kind words! We are thrilled to hear that you had an excellent experience with our service and assistance. We appreciate your feedback and hope to serve you again in the future.

July 18, 2023

James Lauman is great to work with. i have had a wonderful experience from day 1 with this dealer.would highly recommend. Great service advisors work done as required no problem. Great More

by AMAYNARD112
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh Allen
5.0
This rating includes all reviews, with more weight given to recent reviews.
James Lauman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sijade Cromartie
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jason Rose
Jul 24, 2023 -

Audi Allentown responded

We're so glad to hear it! Thank you for the great review, AMAYNARD112! We're always here to help if anything else comes up!

July 18, 2023

They pay attention to the details when I bring my car in for service today More

by Jim M.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nate Krick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sijade Cromartie
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 19, 2023 -

Audi Allentown responded

We are so glad to hear this, Jim! From Sales to service, making sure our customers are happy is our top priority. Thank you so much for sharing.

Jul 19, 2023 -

Jim M. responded

Your service department has been outstanding over all the years I have been a customer. I always value the attention to detail and sense of loyalty I feel when i come there. Jim M

July 18, 2023

The service was fast, courteous and professional at all times. Tyler Pilz was very helpful in answering questions. More

by PBENNETT1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Taylor Pilz.
Jul 24, 2023 -

Audi Allentown responded

Thank you so much for taking the time to leave us a review. We appreciate your kind words and hope to continue providing you with great care in the future.

July 18, 2023

Excellent customer service. Always receive a detailed explanation of any maintenance required. I highly recommend this dealer based on customer service, and quality workmanshi More

by NICHOLAS.TOSI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sijade Cromartie
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 24, 2023 -

Audi Allentown responded

Thank you for your kind review! We pride ourselves on providing excellent customer service and we're glad to hear that you had a positive experience with us. We appreciate your feedback and hope to serve you again soon.

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