Audi Arlington - Service Center

Our first experience with Audi of Alexandria was about a year ago: my 2004 Audi A4 had a broken windshield wiper, making it nearly impossible to see while driving in the rain. We called Audi of Alexandria f year ago: my 2004 Audi A4 had a broken windshield wiper, making it nearly impossible to see while driving in the rain. We called Audi of Alexandria first thing the next morning and asked what they could do. Marc Gritz, in the service department, graciously told us to come right in, and he immediately fixed the wiper free-of-charge and washed/vacuumed the car for us, too! We had normally used the Tyson's Corner location, but when we realized there was a closer dealership in Alexandria (we live in DC), we were thrilled to find that they are super-accommodating and helpful. A few months later, the car was making some strange sounds - we again called Marc, and he made it a priority to get us in right away. I have been an Audi owner for several years and have patronized several excellent dealerships, but I must say, Marc made us feel like VIP clients! He was sensitive to keeping costs down, made sure to explain every repair in detail and told us what was necessary and what was optional. We casually mentioned to Marc that we would soon be looking for another car. As a service technician, he had no vested interest in trying to sell us a car, yet he took the time to answer several questions about the latest Audis. We left Audi of Alexandria more informed and extremely happy! This brings us to the present. Over the past weekend, my husband and I started having trouble with the car. We immediately called Marc and described the problem to him. He was able to diagnose the problem (fuel pump) over the phone and advised us to bring it in as soon as possible. We brought the car in just thirty minutes before the service center was scheduled to close (on a Saturday). Marc stayed late to confirm his suspicions about the fuel pump and to explain our options to us. At this point, Marc is our go-to guy for anything car-related - he is the epitome of a top-notch service provider. In an unplanned twist of events, we decided to start looking then and there for a new car. We worked with Tommy Luk, who helped us find the exact vehicle we were looking for and worked diligently to get us the best possible price. He was very honest with us - at one point when I discussed my desire for a particular add-on feature, he explained to me that it might not be worth the money. It's always nice when a salesman is interested in gaining your trust rather than simply making the sale. Such was the case with Tommy. He patiently walked us through all our options and answered all our questions. We ended up deciding on a new 2011 A4 and were able to negotiate a great deal that worked out well. With respect to some of the negative reviews on here, I will say that because of the relatively small location, the experience is not the same as at a larger dealership where there are lots of salespeople milling around. This location is tiny (right in Del Ray, Alexandria) and they don't have as many people working there. They keep most of their vehicle inventory offsite at a yard about a mile away. This really isn't a problem, as long as you know that you need to go speak to one of the salesman inside, rather than just standing outside waiting for someone to come solicit your business. I highly recommend both Marc in Service and Tommy in Sales at Audi of Alexandria. It feels good to be valued customer. More

took in my car for service.... it was done on time, cleaned, tires rotated, fluids topped. I love the attention this service station gives to their cars. I made the appointment only the day before fo cleaned, tires rotated, fluids topped. I love the attention this service station gives to their cars. I made the appointment only the day before for only an oil change and I guess it was important to them to make sure they win me as a long time customer. More

I'm sorry to read the last blogger had such a bad experience, I hope that in the future they have a better experience. My experience on the other had was great! When I made my appointment I was give experience, I hope that in the future they have a better experience. My experience on the other had was great! When I made my appointment I was given an appointment immediately. When I arrived at the service department I was greeted with a friendly smile,and a hello from the Service manager. I received immediate attention, with the utmost quality customer service, and was shown the waiting room, and offered a cold drink. While waiting for the service to be done, I walked over to the sales department, to see our salesman. He jumped up from his desk, and greeted me although he was with another customer. We chatted briefly about wanting to upgrade my Audi A4 to an A6 in a couple months. The service on my car was done within a hour with a wash and vac. They also topped off my windshield wipers fluid at no extra charge. I'm very satisfied with the work that was done. The quality, friendly, customer service we receive from Audi of Alexandria is the "BEST". I look forward to being a satisfied customer for many years to come. More

I have an Audi A4 that I took in this April because the Check Engine light was on. They diagnosed and all they said I needed was a hose repaired. Okayed that. Light came back on within 20 miles. Since Check Engine light was on. They diagnosed and all they said I needed was a hose repaired. Okayed that. Light came back on within 20 miles. Since the car was running fine and the diagnosis didn't turn up anything else, I figured I would wait to have it fixed or looked at another time. So, the car didn't pass emissions inspection about a week ago. Took the car back to Audi of Alexandria on Wednesday at 10 AM. I had an appointment. They didn't get back to me until that afternoon that they were still looking at it. This is cardealerspeak for we haven't even put the thing on the computer yet. A diagnosis takes very little time. I called on Thursday mid day and in the later afternoon. Brad wouldn't return my calls and finally they told me he had left for the day. I demanded to speak to the manager on duty. He didn't know what to tell me but I demanded to have the diagnosis for free because of already being there in April and not having the issue addressed to satisfaction. So......it is no Friday evening and I'm without a car. I forced them to take it to Audi of Tysons so hopefully a larger dealer with a better reputation can fix the car. It only has 45,000 miles on it so I'm not sure what the issue is, but I'll never do business or encourage anyone else to do business with this dealer. Thank goodness I have a viable alternative to turn to in the metro DC area or I'd never buy an Audi again. More

Best service department for Audi anywhere in the beltway area. The staff is friendly and really knowledgeable when it comes to these cars. The Audi Q7 which in particular needs special attention. My wife area. The staff is friendly and really knowledgeable when it comes to these cars. The Audi Q7 which in particular needs special attention. My wife loves this SUV and takes pride in driving it. Every time we take it to Audi of Alexandria we know its in good hands. The price is reasonable and the money worth the peace of mind. More

I bought a brand new Audi A5 from Audi of Alexandria last month. The salesman was great at explaining the features of the car. I think he was as exited as I was about helping me buy the car. Very positive month. The salesman was great at explaining the features of the car. I think he was as exited as I was about helping me buy the car. Very positive energy and character in the sales staff, when I met the GM Sammy, I realized why that is. Two weeks later...I noticed a "door ding" I was angry!! The car is perfect! But now with a scar, I couldnt get it out of my mind. I called the dealership and spoke to Sammie, he had me bring in the car and fixed this door ding at no charge at all. Now that is the Audi of Alexandria Experience!!! Five stars, and 4 thumbs up!! More

I was given the cost for the repair over the phone and approved the repair. On the way to pick up the car I received a phone call that the car was ready and the repair was an additional $160 greater than approved the repair. On the way to pick up the car I received a phone call that the car was ready and the repair was an additional $160 greater than the estimate, with some explanation that another part was needed. I felt taken advantage of since I was not informed prior to the repair that an additional part was needed. Additionally, I called several times and left messages to discuss this issue, but my call was not returned. My daughter took the car back two days later regarding a light that was on that we thought was repaired, but during that visit was told the CV boot, opposite the one repaired two days before was now needing repair, when asked why it was not repaired during the week it was in the shop, she was told it was not seen, and probably happened after she left the shop. Really concerned with the response, length it took (10 phone calls on my part) to get and response and way the I was treated. I am also concerned that the boot opposite the side repaired was not examined and with the weak explanation given. As a woman I don't know a lot about cars, but I know when I've been taken for a ride. More

We brought in a 2006 A4 convertible with a damaged convertible top. After a week in the shop and a repair bill of $1284 we moved to Alabama (about two weeks later). Unfortunately, we did not try lower convertible top. After a week in the shop and a repair bill of $1284 we moved to Alabama (about two weeks later). Unfortunately, we did not try lowering and raising the top until we were in Alabama. When we did so, we found that the top had significant new damage to the inner liner. We took it to Jack Ingram Motors in Montgomery, Alabama and they did a thorough examination and then showed us what was wrong. We and the Jack Ingram Service staff called Audi of Alexandria about the condition of the car, but Audi of Alexandria denied they had done anything wrong. In my opinion, that makes them either dishonest or incompetent. Giving them the benefit of the doubt, I think they are incompetent. Of course, since they claimed they did nothing wrong, they refused to pay any of the second repair bill. Jack Ingram's staff,on the other hand, fixed everything and gave us a price break since the damage had been done by another Audi dealer. They made a customer for life. If we move back to the Washington DC area, we will certainly not patronize Audi of Alexandria. More

They just won't take a car that has been to any other dealer. The argument is that it will not be covered by the warranty. This is unbelievable, the other dealer is also an audi dealer. So, if you move, dealer. The argument is that it will not be covered by the warranty. This is unbelievable, the other dealer is also an audi dealer. So, if you move, you are out of warranty. In addition, the service person was not very welcoming on the phone. More

In the past I was an advocate for AUDI of Alexandria but my recent experience with the dealership's service department (and AUDI as a product) has turned me away from the car forever. Caveat Emptor, AUDI is my recent experience with the dealership's service department (and AUDI as a product) has turned me away from the car forever. Caveat Emptor, AUDI is a horribly produced car and has given me nothing but headaches since purchase. My most recent dealings with AofA left me without a car for three months as they could not or would not deal with my extended warranty company. While not completely their fault -- the warranty company was overly excessive in their demands for breakdowns on all parts and labor, down to each bolt -- AofA lost sight of the real issue, customer service. I was forced to borrow others' vehicles all summer last year while AofA and the warranty company went back and forth over work orders. I felt that nobody looked out for my interests at the dealership and because of it I suffered horribly in terms of personal time dedicated to acting as a middlemn. This should have been AofA's responsibility. I do not feel there was any deliberate malfeasance by AofA but the whole episode left me with a horrible taste in my mouth. Ultimately, their pitiful attempts to rectify the situation forced me to take over the process and go to the dealership personally to conduct a 3-way conference call between the dealer, warranty company, and myself. More