Audi Arlington - Service Center

An oil change turned into something else. I have been meaning to write this months ago but I was trying to be nice and give the service advisor (Chris Bradford) the opportunity to make it I have been meaning to write this months ago but I was trying to be nice and give the service advisor (Chris Bradford) the opportunity to make it right. At this point, no more being nice!! I've been to just about all of the Audi dealerships within the DMV over the times that I've owned Audis. My service experiences have been fairly decent until this experience with Audi Arlington. In June, I had taken my vehicle in for a simple oil change just before a road trip. That Saturday was the worst Audi service experience of them ALL. On Saturday, I pulled into the dealership around 1:28 PM for a 1:30 PM appointment that I made online. No greeter!? So, I walked into the dealership for help, it was clear that people were busy, preoccupied, and/or distracted. My car was checked in 30 minutes later and I was quoted 2.5 hours for the oil change which unfortunately didn't have me leaving that dealership until after 5:00 PM. I had paced around the dealership observing and listening to the employees take their time, waste time, shoot the xxxx and not care about customer service. The lack of professionalism is clear in how these people damaged my car and tried to deliver it to me as if nothing happened. Chris saw me pacing around that place, and around 4:15 came to tell me the car was done and they were just going to wash it. Well, they drove a lowered car into their machine and completely damaged the bumper, and bent the ALUMINUM skid plate which was hanging and scraping on the ground as they drove it to me. I could see it hanging and hear it scraping the ground on the approach. I called Chris to come to look at this and he had the nerve to ask me if that was a normal thing. I think he knew they damaged my car and was going to just have me leave and pray it wouldn't come back to them. Chris didn't take a report, he never followed up, didn't care enough to assess the damage and he never escalated it to leadership. He just said they were understaffed and that young people will make mistakes. I emailed Chris (and others at the dealership) immediately after this (NO ONE RESPONDED) and called and no one followed up with me. I shouldn't have to chase these people down for damages. I've even had one of the damaged parts delivered to them and STILL have NOT heard from them. They owe me a bumper, an apology, and other parts ASAP!! More

I’d have to honestly say the Service Department lacks in customer service and is not managed well. I had an appointment and my car sat for over 24 hrs, no call, no updates. No one looked at it. The service customer service and is not managed well. I had an appointment and my car sat for over 24 hrs, no call, no updates. No one looked at it. The service manager never called me back either. Also, I have a warranty on my Audi (it’s brand new) and they didn’t believe me, so I was emailed and invoice before they even looked at my car. I ended up picking my car up since it was just going to sit there. I’m not sure why or how they operate in this manner. I will not be going back to this location and highly recommend if you have a new Audi and warranty and they know they won’t be making money off you, you are put as the lowest priority (as it appears to be the case) More

Probably the worst service I ever experienced. The earliest they could slot me in for a January safety recall was July! When I got there (on time, and had to wait for 45 minutes to see anyone), I The earliest they could slot me in for a January safety recall was July! When I got there (on time, and had to wait for 45 minutes to see anyone), I was told "the part wasn't ordered" (what part?) by the other service rep. "Sorry about that, just call him". I called, left a message. No response after 2 weeks. Another message, no response. Finally got him on the line and was told by him that he's too busy to return call. He said I should've just left the car with them. ???? The recall letter from Audi mentioned this only takes about 2 hours to fix, but this rep told me that's wrong and it takes them at least a few days. No loaners; first-come-first-serve, which - in my previous experience when I was the very first person in - means they don't have a loaner at all. Then the rep mentioned you can try another service shop that can help you better. Really?? More

My most recent experience with Audi Arlington was easily the worst dealership (or even car service experiences) I've ever had. The long story short is that I had a car in for Audi Platinum warranty service the worst dealership (or even car service experiences) I've ever had. The long story short is that I had a car in for Audi Platinum warranty service that took nearly two months to get back, with no loaner for well over a month of that time. In the whole process, there seemed to be zero accountability - Audi of America was pretty useless, and the dealer website had no contact information for anyone in management. Common explanations from the dealer regarding my delays were generally that they were short staffed, because "no one wants to work anymore." I was only able to get some resolution, with repairs started once I was able to escalate to the General Manager. I've included the timeline of events, below. April 25, 2022 - Talked to Service Advisor, and was told appointments were running two weeks out, so I make appointment for the first available time slot, 5/9/22 at 7:30AM. May 9, 2022 - Arrive at Audi dealer around 7:30, and end up in a long line. After waiting a half hour to drop off my car due to short staff, I park the car, leave my keys in an envelope with Service Advisor and run to work, as I'm now late. May 12, 2022 - I check in on my car daily, and am recommended to go to another dealer. At this point, no dealerships close by are taking reservations before May 23, 2022 (date of warranty expiration) May 12, 2022 - I am told that a loaner will be found to alleviate some stress, but the time when my car will be looked at cannot be determined May 13-22, 2022 - I reach out nearly daily, my car is never looked at, no loaner has yet been offered May 23, 2022 - My Audi Platinum warranty expires - My car is now unable to move anywhere else to get the work done; still no loaner provided May 24-25, 2022 - My car still hasn't been looked at, one month has passed since I made my reservation, and no loaner provided May 26, 2022 - I attempt to reach out to Service Manager after getting his information from Service Advisor - I receive no response from Service Manager, but am told by Service Advisor, "As of yesterday our service managers have reassessed how work will be dispatched in attempt to alleviate the backlog with the assumption that proper restaffing will not be an option for the foreseeable future. They are doing their best but it is a slow process without realistic expectations." I am told that this would result in my car being looked at sooner than under previous policy May 31, 2022 - My car is finally looked at, with nearly $5k in work identified; I'm told parts are available, but the issue is finding shop time to work on the car; still no loaner provided June 1, 2022 - Warranty claim is filed; still no loaner provided June 9, 2022 - My wife's car is totaled after being rear ended on the beltway, leaving us, a family of four without a car we can transport our kids in; explaining the bind this situation is putting me in, I request a loaner, I am told I will receive one that day, but don't June 13, 2022 - After communicating with Service Advisor daily, warranty claim approval comes through; still no loaner provided June 17, 2022 - After showing up in person, Service Advisor commits to getting me a loaner, and I receive one later in the day June 18-24 - Two months have passed since I made my reservation, and my car still hasn't been worked on yet. My registration expires on 6/30 June 25, 2022 - Send email to General Manager (was able to get his contact info from Service Advisor and also on repeated mailings offering to purchase my car); General Manager responds back that he can chat Monday AM and will look into my situation June 27, 2022 - I talk to the General Manager that AM, and by the afternoon, Service Advisor emails to say work has started on my car - At this point it has been two months since I made my reservation June 28, 2022 - Request an emissions inspection since my car's registration is about to expire - Service Advisor states that there is no emissions inspector present at dealer - I'm thankfully able to use an old RapidPass result from before I dropped off the car to renew my registration online June 30, 2022 - Service Advisor states car is ready, but pending paperwork - unsure what paperwork this is given warranty was approved July 1, 2022 - Service Advisor states car is ready for pickup, and wait in an empty dealership for well over 30 minutes for paperwork to be completed. I'm finally able to leave after paying my $85 deductible TL;DR - Stay far away from here and if you're out of warranty or just need brakes and tires, find a reputable Indy shop - there's no reason to go to this place - it's overpriced and horribly unreliable. More

https://goo. gl/maps/trbcW5E5FNJ5jtPC9 This review says it all. Really embarrassing that this is an Audi dealership. Service department delivers maybe the worst ex gl/maps/trbcW5E5FNJ5jtPC9 This review says it all. Really embarrassing that this is an Audi dealership. Service department delivers maybe the worst experience I’ve ever had as a car owner. Bummer and sad. More

So glad I called them. They cancelled my appointment when I call them to verify my 8am appointment the night before. I'd been on the books for three weeks. They said th They cancelled my appointment when I call them to verify my 8am appointment the night before. I'd been on the books for three weeks. They said they needed to reschedule me because they are understaffed and they needed to identify people to bump anyways. Lucky me, I called them. I expressed that I had a 20hr road trip the next day and cannot wait another three weeks, but they didn't care. So glad I called them. I'm not going back, and neither should you. Over priced and they no longer have loaner vehicles. More

I've used them for 3 years. Recently, the level of service has declined with new staff and management. They never no loaners anymore and have long waits for simple service appoi Recently, the level of service has declined with new staff and management. They never no loaners anymore and have long waits for simple service appointments they used to take 2 hours. At my last visit to replace a tire, i waited over hours and they returned my car with a broken windshield without acknowledging it refused to paying cover the repairs. They also didn't send me the link to rate the service after I complained. More

The incompetence of the service department is awe inspiring. I made an appointment 65 days ago for a recall on the passenger occupant detection system. They were that backed up for this service. When inspiring. I made an appointment 65 days ago for a recall on the passenger occupant detection system. They were that backed up for this service. When I came in today for my appointment this morning at 7:30 the first thing the service advisor did was to see if he had the part, of course they didn’t, it’s a special order, sorry. A well run Service department would’ve ordered the part 65 days ago when I scheduled the service. This is just plain miss-management and outright incompetence. it doesn’t end here when I was there February 16 for another recall G3 cellular networks sunset, i asked about the module to upgrade to the G4 cellular, The service advisor said I’ll check on it, he never did.. Then he called me back a day later to ask how my service appointment was before they sent out the survey and I said you never got back to me on the G4 module he said that’s because parts never got back to him, I said it’s not that hard you just look up the VIN number I don’t understand what the issue is, essentially he just blew me off. Needless to say they never sent me a survey, because that would’ve hurt their numbers. I’ve been to many dealerships in my time, this one is one of the most incompetent. More