Audi Atlanta

Superb Customer Experience! Alessandra and Lee gave us outstanding service. The customer experience from the moment you enter the dealership is friendly, zero pressure, and ext Alessandra and Lee gave us outstanding service. The customer experience from the moment you enter the dealership is friendly, zero pressure, and extraordinary. Alessandra gives you her complete attention to find out your requirements for a vehicle. Real active listening. Then the required financial paperwork with Lee was efficient, to the point while offering you their different options. Jim Ellis has in people like them real assets. More

I have had quite a few experiences with Audi Atlanta and it is a pleasure working with these folks. Whether we can come to an agreement or not - the important thing is that I was always treated with respect it is a pleasure working with these folks. Whether we can come to an agreement or not - the important thing is that I was always treated with respect and taken care of. First shout out goes to Audrey Brazier. We actually texted for months before actually meeting and in person she was incredible to work with and full of personality. What I loved about Audrey was her communication in those months leading up to my lease maturity date. She was not overaly pushy and respected the boundaries that I set which was asking her to check in every month when the programs/incentives changed. And she did just that. I appreciated her listening and following through instead of spamming me. Outside of being a likable person - she is very knowledgable when it comes to structering is lease which was a relief and really sped up the process. She was also on top of everything ensuring that the buying process could be wrapped up as soon as possible. I think this was the quickest experience I've had purchasing a car and even accounting for a couple of test drives, we still were in and out in record time. Audrey was also very knowledgable about the car which is hit or miss these days. And understandably so because these car linups are ridiculous and there's so much new tech to keep up with, but she was on top of it. I'm hoping she's still around so I can work with her in the future. Lee Andreica was our Finance Director for the tranaction and he was nice to work with. He was funny and brought some levity to a rather serious moment where peopel can be stressed. What I liked about Lee was his consultative approach. Anyone with ample car buying experience knows that the Finance office can be dreadful but Lee made it painless and QUICK which was a plus. Lee allowed us time to review the options presented to us and discuss among oursleves and was knowledgable about the various options which can seem confusing. Lastly, Michael Gerbick who's the GM was great. He runs a tight operation and is very professional. Echoing my previous statement - it's all about respect and Michael shows that even when the customer and the business are at odds. You can see the trickle down effect based on how everyone in the operation acts. Everyone is courteous and professional and it's clear that a high standard has been set. Oh and lastly lastly..Service Department is probably hated more than the Finance office, but they have always been great to work with. Service is often stressfull and can involve bad news, but they are patient, respectful and more importantly true advisors when it comes to making what could be costly decisions. More

To think that this place was going to give me above and beyond customer service is beyond me. I do not recommend buying from this Audi, specifically because all they care about is the money. I will say thi beyond customer service is beyond me. I do not recommend buying from this Audi, specifically because all they care about is the money. I will say this in the most respectful way, but their customer service is horrible. I bought a car from them in May and it started having problems in June. The car started consuming a lot of oil and the quoted me a almost $5,000.00 bill to “fix” the problem, but they did not guarantee the fix. Mind you, I had purchased Fidelity warranty and they told me they did not want to make the claim because they knew it was going to get denied. I will say they worked with me waiving the diagnostic fee, which I appreciated. However, it is truly disappointing they let me buy a car the had mechanical issues. I spoke to a senior service advisor and he couldn’t work with me on the price, I spoke to the salesperson and he offered me to get me into a new car, I spoke to another agent and he told me Audi said they could only offer me $1,000.00 of off my almost $5,000.00 bill. This felt like a clear disrespect and was a huge disappointment because I went to Audi the day I traded in my car because of an oil consumption problem and they put me in a new car with the same oil consumption problem. I asked the salesperson if the car was fully inspected and he assured me it was - come to find out it needs a PCV valve replacement and a piston soak, and on top of that they told me my brakes were at less than 50% life. He assured me that the car was inspected and serviced and ready to go, but it was all lies. They wanted me to trade in my car AGAIN, but I will no longer be doing business with them because the trust is gone. From my experience, I truly do not recommend buying from here ever again. To think that this brand stands for luxury over customer service is horrifying. More

Antonio, Patrick, and Mike were all very nice and helpful during the entire process. This was my second time working with the Audi Atlanta location and look forward to in the future! during the entire process. This was my second time working with the Audi Atlanta location and look forward to in the future! More

Chris was great and had no issue helping me through an out of state deal. out of state deal. More

Our sales representative, Antonio Leek, was outstanding! He was very knowledgeable about the vehicle we were interested in purchasing and about Audis in general. He was not in any way pushing for us to purc He was very knowledgeable about the vehicle we were interested in purchasing and about Audis in general. He was not in any way pushing for us to purchase the vehicle, instead, he provided us with all the necessary information for us to make an informed decision to purchase the vehicle that was right for us, and for that, I was much appreciative. Antonio made the buying process very seamless. He was responsive to all enquiries in a timely manner. Thank you Antonio! Donett More

I live in New Jersey and recently just bought my new A6 remotely from Atlanta Audi. I would have never imaged buying a car without physically seeing it, but Antonio made it so easy. With his useful phot remotely from Atlanta Audi. I would have never imaged buying a car without physically seeing it, but Antonio made it so easy. With his useful photos/videos and rapid turn-around of documents, I felt very comfortable with the whole process. 5 Stars to Antonio and Davian at Atlanta Audi!! More

Had a great experience with Zoe. She was to the point, no soft selling and new her car details. Zoe responded to my inquiry within minutes had a Q7 and Q8 model ready to test drive She was to the point, no soft selling and new her car details. Zoe responded to my inquiry within minutes had a Q7 and Q8 model ready to test drive upon arrival. Zoe, knows her cars, all the details of each and was very pleasant to work with. More

I purchased a new Audi S5 from Audi Atlanta. Lisa Taylor assisted me. Lisa is the best! She was so friendly and helpful. No pressure. Before visiting the dealership, Lisa contacted me back promp Lisa Taylor assisted me. Lisa is the best! She was so friendly and helpful. No pressure. Before visiting the dealership, Lisa contacted me back promptly and provided accurate information. Lisa answered all my questions. Upon arrival at the dealership, Lisa had the vehicle ready for a test drive. Lisa is very easy to talk to and her personality is such that she is just plain fun to be around. When I decided to purchase the vehicle, she set up the Audi app and connected the car to it. Very helpful!!! As I live out of state, Lisa set up a delivery which is so very helpful. Yesterday, Lisa followed up with a phone call just to make sure everything is ok. Lisa Taylor is one great employee and Audi Atlanta is lucky to have her. My experience with Audi Atlanta was a 10 on a scale of 10. Thank you for such great service. More

I had a great experience at Audi Atlanta. Gus was knowledgeable, professional, and kind throughout the process. He answered all our questions and was thorough in reviewing the SQ7 with us. I’ Gus was knowledgeable, professional, and kind throughout the process. He answered all our questions and was thorough in reviewing the SQ7 with us. I’ll certainly be reaching out to Gus the next time we’re in the market for a vehicle. More