Audi Atlanta

You are lucky to have Brian Spaner on the Jim Ellis Audi team. Brian demonstrated a deep, nuanced knowledge of what Audi has to offer a customer in a vehicle. He made shopping, selecting a car fun. Outs team. Brian demonstrated a deep, nuanced knowledge of what Audi has to offer a customer in a vehicle. He made shopping, selecting a car fun. Outside of the build/buy a new Audi process, Brian also demonstrated creative leadership and quick thinking that turned a minor crisis for me into a happy ending. I left the dealership late in the afternoon in my current Audi, a 2017 A3 convertible. Just a few miles from the dealership, traveling on I-85 North at 70 mph in the express lane, my Audi’s transmission suddenly, inexplicably, almost catastrophically, failed. I somehow managed to maneuver across five lanes of rush hour traffic to the shoulder. After arranging a tow back to Jim Ellis, I called the Audi Atlanta service department requesting an emergency loaner vehicle to continue my trip to north Georgia. Was told sorry, no cars, no way. I called Brian. Within 15 minutes, as the tow truck got to the scene, Brian called back to say that he had solved the problem. I would have a loaner on returning to the dealership. Now THAT is service. I’ve got history with Jim Ellis’ sales team. This new Audi A5 that I’ll be excited to get in June will be the 5th consecutive Audi from Jim Ellis Audi I’ve owned over the past almost 20 years. Of the all the excellent sales people I have dealt with there over these years Brian stands out. More

Brian helped us with our Q8 a few years ago and was amazing. He is now helping us switch to the e-tron and he’s STILL AMAZING. Brian truly cares about his clients and stays in contact even after the de amazing. He is now helping us switch to the e-tron and he’s STILL AMAZING. Brian truly cares about his clients and stays in contact even after the deal is complete. Patrick was an awesome financing manager. Super personable and easy to work with! More

Audi Atlanta was professional in their dealings with me on the sales floor. I felt like they tried to earn my business. on the sales floor. I felt like they tried to earn my business. More

The customer service was excellent and I was given top dollar on my trade in used car. dollar on my trade in used car. More

Nick was fantastic. He helped me find the car that actually worked for me. He met me early on a Saturday and got me in and out in two hours. Fastest I've ever bought a c He helped me find the car that actually worked for me. He met me early on a Saturday and got me in and out in two hours. Fastest I've ever bought a car. More

Quick, fast service and kind salesmanship from Brian Spaner! Very pleased with my sale, a more than fair price. Spaner! Very pleased with my sale, a more than fair price. More

Brian provided excellent customer service. Highly efficient communication, strong initiative with addressing questions and concerns, and close follow-up on all process steps both pre and post Highly efficient communication, strong initiative with addressing questions and concerns, and close follow-up on all process steps both pre and post purchase. Chris was professional and knowledgeable and represented the dealership well. Good coordination between representatives and departments and efficient purchase process. Sales and service associates are attentive and professional overall. More

Professionalism at its best… …reinventing the way automobiles are sold in a post Covid-19 world by going back to basic sales excellence! Casey Graber’s win-win, fair, hardworking, and honest approach automobiles are sold in a post Covid-19 world by going back to basic sales excellence! Casey Graber’s win-win, fair, hardworking, and honest approach to the selling automobiles is a breath of fresh air in an industry that continues to adjust in post Covid world. I strongly believe that anyone looking buy an automobile would benefit greatly from dealing with Casey and the Jim Ellis Group. Her knowledge of the Audi line up and her personal drive; going over and above for her clients not only benefits buyers like myself, but the also the sustainability of dealers that employ her and manufacturers that build cars she and her teams sell! Thanks for a great experience Casey! More

Nick is extremely charismatic and a wonderful salesman. He treated us well and did not try to hide the ball on price or anything related to the car. In addition, Nick went above and beyond to earn my busin He treated us well and did not try to hide the ball on price or anything related to the car. In addition, Nick went above and beyond to earn my business. I would certainly come back if I was going to buy another car. More

Nick is charismatic and a wonderful salesman. He treated us well and was honest and helpful on price or anything related to the car. In addition, Nick went above and beyond to earn our business. He treated us well and was honest and helpful on price or anything related to the car. In addition, Nick went above and beyond to earn our business. We would certainly come back if we were going to buy another car. More