Audi Atlanta

Deceptive and manipulative practices Buyer Beware! Had an extremely disturbing experience at Audi Atlanta - Fees and interest rate we're not initially disclosed in the cost of car. I re Buyer Beware! Had an extremely disturbing experience at Audi Atlanta - Fees and interest rate we're not initially disclosed in the cost of car. I reached out to the dealership through the Better Business Bureau, but quickly realized from their response this practice is common, and they are unwilling to take responsibility for their deceptive and manipulative actions. I strongly encourage you to look at other dealerships in Atlanta before purchasing. More

Jim Ellis Audi is A-1 Every time I contact Jim Ellis Audi I've always received a quick response and top notch professionalism! Friendly service over the phone and in the de Every time I contact Jim Ellis Audi I've always received a quick response and top notch professionalism! Friendly service over the phone and in the dealership. More

Excellent Experience I recently took my Audi A3 in for its 35K service and felt that Audi Atlanta really appreciates my business. Chris offered complimentary coffee and wa I recently took my Audi A3 in for its 35K service and felt that Audi Atlanta really appreciates my business. Chris offered complimentary coffee and water and even set up a Lyft to work so I didn't have to stay at the dealer throughout the entire appointment. Overall, great customer service! More

Check engine light Chris Lee was very patient as we first made, then cancelled, then rescheduled this appointment because the check engine light of my A6 periodically wo Chris Lee was very patient as we first made, then cancelled, then rescheduled this appointment because the check engine light of my A6 periodically would illuminate and then stop. My appointment was smooth, the service (replacing a sensor) was quicker than expected, and Chris' follow up was excellent. More

Repair went from $900 to $2300 due to misdiagnosis My key fob started working sporadically to unlock doors and trunk. The issue was diagnosed and I was told it would be $900 to repair. I asked if thi My key fob started working sporadically to unlock doors and trunk. The issue was diagnosed and I was told it would be $900 to repair. I asked if this would repair all the locking issues including the trunk and I was told yes so I told them to go ahead with the repair. After I picked the car up, I discovered the trunk still would not unlock with the key fob and the doors continued to only unlock sporadically. Additionally, the passenger door started acting up upon closing because the window no longer went down slightly and then back up. I took the car back in and it was diagnosed as needing two more parts to fix the issues. I wound up paying another $800 to repair the door locks (for a total of $1700). I did not have the trunk lock repaired because it was another $500. Had the problems been diagnosed correctly to begin with, I never would have paid $1700 for the repair since the door unlocked just fine with the key. Although I was provided a nice loaner car and the service rep was very apologetic, I was extremely dissatisfied with the service and the cost of the repair. More

our experience was excellent in every way. we had a great service experience and were able to have the technician help us better understand all the many options available with our new Audi. we had a great service experience and were able to have the technician help us better understand all the many options available with our new Audi. More

The best Audi service center ever (FIVE STARS *****) I had the worst experience with another Audi service department and brought my car to Jim Ellis and it was like the difference between heaven and hell I had the worst experience with another Audi service department and brought my car to Jim Ellis and it was like the difference between heaven and hell. Jermaine, my service guy, was professional, patient and just a standup guy. He helped to resolve my prior service issues and addressed additional ones. Audi Care corporate, was involved and he, along with the Service mgr., Rick, were just awesome. They were open to convey their findings and worked to ensure that my car didn't leave their care, until it was done right. I have no reservations about the care, concern and honesty of this dealership and their super fantastic service department. There wasn't one person, I encountered, that didn't make me feel like my satisfaction wasn't important. They value their customers and I'm so glad, regardless of how I got there, that we have a place that we trust to bring both our Audi cars. KUDOS!!! More

Great Service Every time I bring my car into Audi Atlanta I'm impressed by how attentive the Service reps are. Its by far the best customer service I see, in any v Every time I bring my car into Audi Atlanta I'm impressed by how attentive the Service reps are. Its by far the best customer service I see, in any venue. More

Great experience with Audi Technologist I took advantage of an invitation from Greg Savitt, the Audi Technologist at Audi Atlanta to spend an hour going over the technological features in my I took advantage of an invitation from Greg Savitt, the Audi Technologist at Audi Atlanta to spend an hour going over the technological features in my new A3. He was really helpful, amazingly well informed and a nice guy. More