Audi Atlanta - Service Center

Great first visit Got it done and got in much faster than I expected. Dealership facility is best I've ever seen. Really made my day a good experience. Steve was my in Got it done and got in much faster than I expected. Dealership facility is best I've ever seen. Really made my day a good experience. Steve was my intake person- really top-notch. Also, the young gentleman serving customers in the cafe (sorry I don't remember his name) was quite exceptional. He seemed to love his job and made being there actually a fun experience. More

Lovely, Trustworthy and Caring Service I wasn't planning on writing a review of Jim Ellis Audi until I moved to Pennsylvania and encountered another Audi dealership with which I could compa I wasn't planning on writing a review of Jim Ellis Audi until I moved to Pennsylvania and encountered another Audi dealership with which I could compare it to. After dealing with my new Audi dealership, all I have to say is that Jim Ellis is fantastic. The people who work in the service department were honest with me, open to cost-saving repairs, and always polite and on time. Additionally, they had loaner cars available whenever I asked for one. I really miss working with them, and feel like, unlike my new dealership, every dollar was well-spent with Jim Ellis. Chris is awesome, and I honestly believe that everything he suggested was legit and needed. I can't say the same about my new audi dealership. More

We went to give our Audi A4 for service for the first time to the service center in Atalanta. Just before giving the car for service I was enquiring about a scratch that someone left on my car couple wee time to the service center in Atalanta. Just before giving the car for service I was enquiring about a scratch that someone left on my car couple weeks ago and how I could get it fixed. The handling of the service and payment went really smooth(people were nice) till we saw the car washed after service. As soon as I saw the car from a distance, I could see a hole in the front fender on the passenger side just below the headlights. This hole looked like a sharp tool had gone through it. Before we could even call the guy who helped us(Chris Lee) when inspecting the car, he came over and checked on us. We pointed out the prominent hole and he said that it was already there when they took the car, which was very surprising to us. I was not convinced but he then went over and brought the serdvice sheet where he said he circled that area when they took the car for service. We did not say anything and he left us. My husband and I were thinking about how it could have possibly happened and we went and checked the hole. It was so fresh, even the paint had not peeled off and I was absolutely sure it was done during the service. I requested to see the service manager. Ken Stamps comes over and does not enquire anything with the technicians but blindly said it was there before. Not sure how he could assure that when he did not see the car/ talk to the service folks. He spent half hour convincing us and he was too biased and not too nice to us. He was just tolerating us and was not willing to empathise with us. He just said about how he could suggest someone who could get it fixed for us and I was really mad at that. I requested to speak to someone higher to him for which he gave a card of the service director Jerry and said I could speak to him on Monday. I wrote a complaint in the service documents and left very disappointed. My husband started the car to leave and we had an alert saying "faulty light" and we checked on the lights of the car(which was perfectly fine before the service). The one just on the passenger side(above the hole) was not turning on. We were really furious because that made it clearly that something has gone wrong during service and they were trying to hide from us. We give a car for service and spend 2 hours and 235 dollar on a Saturday morning and they dont even check lights? Ken had told us that if this accident had happened in the service station, it would have affected the interior as well and that explained it. We confronted Ken and Chris right away and thats when we got really mad. They immediately got the lights fixed but not willing to accept that the accident happened at the service station. I wanted to call the cops when later Ken spoke to us nicely and told us to come back on Monday. This is when he was enquiring if we could leave the car there to get the fender fixed. We did not want to leave the car then but decided to go back on Monday and talk to his manager. We again wrote another complaint and left the station very very upset. Our overall experience with these guys were horrible. They did not treat our complaint in a way we would expect professionals to handle. The name/reputation "Jim Ellis" carries was definitely not met with the people we handled. I would have appreciated it if the service manager had done an enquiry with his staff instead of just blindly walking over to us and convincing us or if he had called someone from the service staff to talk to us about it. He did not do anything that a manager should have done in a time of issue. They are all nice/friendly when things are going as per plan/books but not in a matter when a customer has a problem. More

On 1/3/2012 I took my Audi Q5 to Jim Ellis Collision Center to replace a window pane and set cover because my car was broken into. Since they are the Audi authorized dealer and repair center, I expect t Center to replace a window pane and set cover because my car was broken into. Since they are the Audi authorized dealer and repair center, I expect this would be a quick and simple procedure. However, after 40 days my car is still not ready. Jason, the customer rep keep giving excuse after excuse why the car is not ready and I think all those excuse are nothing but HOT AIR. I would not recommend this center to repair your car because they are not even competent enough to even replacing a window pane and set cover. More

Quote for repairs was way off, very expensive for routine maintenance. Oil change was $132 for a Q7 and two wiper blades replaced cost $73. They also quoted a new air conditioner compressor for $2600 and off maintenance. Oil change was $132 for a Q7 and two wiper blades replaced cost $73. They also quoted a new air conditioner compressor for $2600 and offered to charge only half as the car is 6,000 miles out of warranty for a total "half" expense of $1,300. Immediately called Jim Ellis Marietta, service department there quoted $1570 for the ENTIRE job. Do your homework as the Atlanta Service area Jim Ellis will attempt to take every dollar they can. Shared concerns with Jerry the Customer Relations manager who states that "they do pretty good" there and was surprised the air conditioner quote was off. Completely unhelpful, unsympathetic and unresponsive. Do yourself a favor and go somewhere else. More

I think that the level of customer service at the Audi Atlanta dealership is fantastic. I have a small baby and I needed to bring him in to the dealership when I recently visited to have the car battery r Atlanta dealership is fantastic. I have a small baby and I needed to bring him in to the dealership when I recently visited to have the car battery replaced. I was helped immediately and my car was serviced in a very reasonable amount of time. It was extremely helpeful to have such a nice and comfortable waiting area with water and food available. My overall experience was just great. If personal finances allow, I will always choose to purchase an Audi from Jim Ellis! Thank you! More

Would not replace extremely loud Turbo's under warranty. The would acknowledge that the sound was not normal, but would not do anything about it. Numerous previous problems often took up to 3 visits to cor The would acknowledge that the sound was not normal, but would not do anything about it. Numerous previous problems often took up to 3 visits to correct. More