Audi Beaverton - Service Center

This was my first experience using Audi Beaverton, and I have to say that every step along the way was met with professionalism, curtesy, and friendliness. Best service I’ve ever gotten from a dealership! have to say that every step along the way was met with professionalism, curtesy, and friendliness. Best service I’ve ever gotten from a dealership! More

Chad did a great job. He kept me informed and was very helpful. We had some hiccups' with internet being down which delayed the process. helpful. We had some hiccups' with internet being down which delayed the process. More

Scheduled appointment for a recall. An hour before the appointment Beaverton Audi called to say they had no more loaner vehicles. Rescheduled for a week later. We were literally a block away the followin appointment Beaverton Audi called to say they had no more loaner vehicles. Rescheduled for a week later. We were literally a block away the following week when BA called again to say they had no loaner vehicle. We arrived and after some discussion they loaned us a car that was for sale. Seems like you would reserve a vehicle for your customer when you know they are coming in. Maybe hold a couple of loaners in reserve? We were coming from out of town so were had made plans around the appointment to run errands have lunch etc. Disappointed because their service and sales departments otherwise do a fine job. There is a process here that needs to be improved. More

Good experience. Everyone was very friendly and helpful. I appreciate that it was easy to drop off and pick up my car in the same day. I appreciate that it was easy to drop off and pick up my car in the same day. More

The costumer service was fantastic Maritza it’s a great person she has a fantastic. The experience was fantastic the work was good and professional. person she has a fantastic. The experience was fantastic the work was good and professional. More

Great job by the Entire team! Thanks Everyone at East Side. Over the last Couple of Visits, Niki and Ivan have really gone out of their way to be helpful. Thanks Again! Side. Over the last Couple of Visits, Niki and Ivan have really gone out of their way to be helpful. Thanks Again! More

Great service and even better customer service. This is where the car will be serviced in the future where the car will be serviced in the future More

COVID-19 Servive has made its way to this dealer and not in a good way. I’ve been using this shop for almost 20 years and over 3 vehicles and this was my most disappointing experience. My pickup appointm in a good way. I’ve been using this shop for almost 20 years and over 3 vehicles and this was my most disappointing experience. My pickup appointment was 8:30, they arrived at 9:00, the app to track them didn’t work and I never received a call that they would be late. After they received my car at the shop I received my one and only phone call tell g me they wouldn’t be able to do the diagnostic until the next day because they were busy. Note that I had out all this info in the appointment when I made it. I then didn’t receive any communication until late the next day and that was a text for me to check out the status, inside that status I discovered that they couldn’t diagnose the issue so recommended just replacing the part at a cost of over $1000. Where is the personal touch here?? I declined the additional service and ask when my vehicle would be delivered. Then I got a time that wasn’t convenient and opted to go get it. When I picked my vehicle up there was no explanation of work done, just here, sign this! I’d expect this type of customer service at the Ford dealer, not the Audi dealership! More

The staff is knowledgeable, professional and provide top notch service! notch service! More

There was a squeak/rattle combo gradually becoming louder along with 2 warnings that needed attention. The warnings were somewhat minor. Overfilled oil from last the oil change could have been bad had I igno along with 2 warnings that needed attention. The warnings were somewhat minor. Overfilled oil from last the oil change could have been bad had I ignored it. Both were taken care of quickly. The noise however took a a delivered loaner car and several days to pin down. I was very impressed by the tenacity and patience of the tech who actually texted me recordings of what he was hearing until I recognized it and confirmed it. What a relief. There is nothing worse than a new car with a squeak. OK. There's Covid but you get my meaning if you love your Audi. A loose heatshield. Days to find. Minutes to fix. No charge. Excellent service. More