Audi Bethesda

Saad is very attentive to my needs. He follows up in a timely matter and clearly explains the notes from the service tech. I rather schedule any appointments directly with Saad! timely matter and clearly explains the notes from the service tech. I rather schedule any appointments directly with Saad! More

Dealership friendly and welcoming (despite pandemic constraints). Vehicle was exactly as advertised. David was both personable and very helpful. Ellie did make the financial transaction as painless as constraints). Vehicle was exactly as advertised. David was both personable and very helpful. Ellie did make the financial transaction as painless as possible. Both folks were engaging while also professional. More

Jimmy is the best! He is so accommodating and kind! He brought my paperwork to my home for me and was very patient in answering all of my questions and showed me all of the things that I needed to know in brought my paperwork to my home for me and was very patient in answering all of my questions and showed me all of the things that I needed to know in my car. I would recommend working with Jimmy anytime and will work with him again when I buy another car! More

David is amazing! He was so thorough and walked us through everything and made us feel comfortable. He made sure we knew where we were in the process and respected our schedules so that we weren't in through everything and made us feel comfortable. He made sure we knew where we were in the process and respected our schedules so that we weren't in the dealership for hours. He always kept us in the loop and made sure we weren't wasting any time waiting around. We even shopped around a bit, but ended up coming back to David because of his level of service. I would definitely recommend David! More

David was great - made everything easy for me, from making an appointment to making a final decision. He was extremely communicative and thoughtful. Would highly recommend him as a dealer. making an appointment to making a final decision. He was extremely communicative and thoughtful. Would highly recommend him as a dealer. More

After months of searching, I found the exact car I wanted at Audi Bethesda. I called the dealership and spoke to David Engel. He confirmed the car was still available and we arranged to meet around noon th at Audi Bethesda. I called the dealership and spoke to David Engel. He confirmed the car was still available and we arranged to meet around noon the next day. When I arrived, he had the car waiting for us to test drive, fully detailed. In less than 2 hours, including a lengthy test drive, I drove away with my new Q5. The process could not have gone any smoother. David was knowledgeable, helpful and very professional. He made the whole experience easy and was a pleasure to work with. I highly recommend Audi Bethesda and, in particular, David Engel. More

David provides impeccable customer service. He helped us buy an e-tron and made the process smooth. He also found the color we wanted. Great! buy an e-tron and made the process smooth. He also found the color we wanted. Great! More

I bought my car in december from audi bethesda. At first I was looking at audi silver spring and decided to go to bethesda because of the customer service i had received. Juan sold me a used vehicle and the I was looking at audi silver spring and decided to go to bethesda because of the customer service i had received. Juan sold me a used vehicle and the process went very smoothly considering it was late and they were closing for the night. The next morning I saw there was a scratch on the side mirror and chipped paint all around the car. When I called in and my sales rep told me to take it to service. I had to take off work once for service and both the sales rep and Armond were off so there was no authorization so I had to come back again the next day and take off work again for them to not authorize it again. After speaking with Armon, the customer service he gave was absolute garbage, and working in sales myself was surprised you get that kind of customer service at Audi. I would expect that from honda or toyota. He told me that fixing the mirror was “above his paygrade”. Now a month later I go in for service for my tire and when Audi silver spring calls in to file they claim they stated the selling dealer never filed the paperwork for the warranty. This has now been the third instance Audi Bethesda dropped the ball. I don’t recommend Audi Bethesda to anybody. If you need an Audi go to audi silver spring all the way. More

This is the second vehicle we have purchased from Audi Bethesda and sales person Jacob Jay. Our experience was seamless, even with Covid restrictions in place. I can’t say enough about Jacob - super guy, Bethesda and sales person Jacob Jay. Our experience was seamless, even with Covid restrictions in place. I can’t say enough about Jacob - super guy, easy to talk to, very knowledgeable and aims to please. We loved working with him again! More

Met David Engel back in October and due to his warm personality and customer service, I recently completed a Q5 purchase. Couldn't be more pleased with the way he took care of me and the fact that he personality and customer service, I recently completed a Q5 purchase. Couldn't be more pleased with the way he took care of me and the fact that he went the extra mile to find the exact car I wanted from out of town. The purchase process was straight forward and I was in the new car within the hour. Thanks for a great job. More