Audi Bethesda

Excellent Customer Service I bought a used 2006 Toyota Corolla from Jacob Jay at Audi Bethesda. I saw the car online, called him about it and he held it for me until I could com I bought a used 2006 Toyota Corolla from Jacob Jay at Audi Bethesda. I saw the car online, called him about it and he held it for me until I could come up and see it. It was a used car, but they fixed all the recalls and repairs and got it in great working order. After I had purchased the vehicle and picked it up, the previous owner found a second set of keys, and Jacob mailed them to me. They took care of the title and transferring my license plate. The whole process was smooth and the customer service throughout was excellent! More

Very friendly and stress free experience Walking into a dealership is something most of us dread so having identified a car online, I went into Audi Bethesda expecting to get the car but with Walking into a dealership is something most of us dread so having identified a car online, I went into Audi Bethesda expecting to get the car but with that usual feeling of having been taken advantage of. Instead I walked out of there with the car I wanted, satisfaction from having had a good deal and experience, and a new friend - Jacob. Buying a car from Jacob was like buying one from friend. He was very polite, sincere, and attentive to every small detail - something very rare to find these days in any sort of business or interaction. I highly recommend this dealership and if you can ask for Jacob by name, you won't be disappointed. This was by far my best car buying experience... More

Best in your rearview mirror. I chose this new service center for convenience but was extremely disappointed in my experiences. . I have had 3 separate appointments with Audi Beth I chose this new service center for convenience but was extremely disappointed in my experiences. . I have had 3 separate appointments with Audi Bethesda-two scheduled mileage maintenance services for both of our Audis and one emergency for a catastrophic engine failure. With each visit the service center seemed far more focused on their benefit than my repair or customer experience. Starting with a diagnostic fee policy to recommendations for expensive brake part replacements (that on further exam other Audi professionals denied to be warranted) to a catastrophic engine issue where the handling from start to finish was totally unaware and insensitive to the customer impact . Audi Bethesda's profitability is the lasting impression- matched equally by inexperienced and ineffective service representatives. Though a last minute marketing effort by service manager Barbara Portalea was polite, the lack of oversight was the greater impressiion. I left untrusting and hugely disappointed. I am sure in time experience will bring this center to meet the standad that is reflective of the Audi brand integrity. More

Excellent and Fast Customer Service After searching for my first Q7 Audi in other Audi Dealerships. First step into This new Audi location found the Q7 I wanted and the process went much After searching for my first Q7 Audi in other Audi Dealerships. First step into This new Audi location found the Q7 I wanted and the process went much more smoothly then I had thought. The customer service is exceptional. Barbara really went on and beyond to meet my expections on my first Audi. More

New Kid on the Block - Audi Bethesda - Elevates Bar After speaking and negotiating with every Audi Dealership in metro DC I leased my car at Audi Bethesda. The staff, from General Manger, Advisor, Finan After speaking and negotiating with every Audi Dealership in metro DC I leased my car at Audi Bethesda. The staff, from General Manger, Advisor, Finance Manager etc was great. Got a very fair price, exceptional service and had great experience. I highly recommend them. More

Fabulous experience!! After walking into the dealership, Jocob Jay greeted me and guided me through the differences of the various models. Her arranged for a test drive the After walking into the dealership, Jocob Jay greeted me and guided me through the differences of the various models. Her arranged for a test drive the next day ... In the color I asked for but also with the options I could afford.... I arrived at 10 AM and the car was freshly washed and waiting.... So was Jacob ( kidding) !! After the test drive, we discussed trade-in price and warranties and COLOR... I changed my mind and went with RED... They had to pick up the model I chose, wash it, gas it, and bring it back to the showroom. Jacob provided me lunch while I waited AND I DRIVE HOME IN MY NEW CAR!!!! Jacob was/is the best car salesman ever! Easy to deal with , good listener and great guy... Lucky me and lucky you if he is available to assist you... He is the best! More

A stellar dealer, and outstanding Audi specialist It's difficult to call Jacob Jay a car salesman, as our family left our experience with him feeling like we'd just had the great good fortune of makin It's difficult to call Jacob Jay a car salesman, as our family left our experience with him feeling like we'd just had the great good fortune of making a new friend. I can not imagine a more alert, responsive, intelligent, and respectful person with whom to work on finding your next Audi. We came in from out of town, having identified the CPO Allroad of our dreams at a distance. Jacob answered a number of queries via email with exemplary efficiency, and when we arrived on site (with 5 year old in tow), we enjoyed a very smooth, extremely pleasant experience in person. He was low key, understood we were goal-oriented and fairly educated and didn't need a hard sell. This encounter bore no resemblance to any car purchase experience we have ever had -- in the best possible sense. Since the purchase, we've had a number of questions, all of which Jacob has responded to immediately -- day or night. We could not be more grateful or impressed. I've already directed friends and family who are in the area to seriously consider an Audi, and Jacob. Thank you, Jacob! More

Jacob Jay was the best car salesman I've ever dealt with. He was polite, friendly in a not-fawning way, and very helpful. He spent nearly all of his Saturday was the best car salesman I've ever dealt with. He was polite, friendly in a not-fawning way, and very helpful. He spent nearly all of his Saturday with us as we tested whether the A3 Cabriolet was too low slung for the "lip" to our steep driveway and took us to talk to the service supervisor to understand how the S-tronic transmission behaves on hills (it takes a little getting used to) and whether this is a long-term wear and tear issue. Only negative was sitting around waiting for the business guy to take our check and fill out the paperwork. More

Courteous and Professional Service My wife and I purchased an Audi Q3 Quattro in October of 2015. I began the process online and I was contacted within 1 hour. The next day we went to t My wife and I purchased an Audi Q3 Quattro in October of 2015. I began the process online and I was contacted within 1 hour. The next day we went to the dealer and the car was already prepped and ready for our test drive. At no time was there any pressure. The Salesman and the General Manager worked together to get us a deal we were comfortable with. This is our first Audi and we are very pleased with our purchase and the buying experience. More

Best car buying experience Fast and easy buying used A6. Price was great and they honored it even after discovering that some certification service wasn't included. The car was Fast and easy buying used A6. Price was great and they honored it even after discovering that some certification service wasn't included. The car was meticulously serviced before delivery. Definitely recommend Bethesda Audi over other locations. More