Audi Beverly Hills - A Fletcher Jones Company

BAIT AND SWITCH! Do not go to this dealership and waste your time. I spent 3 hours that I’ll never get back. I spoke numerous times to the sales rep Michael Lugo. Do not go to this dealership and waste your time. I spent 3 hours that I’ll never get back. I spoke numerous times to the sales rep Michael Lugo. He kept trying to get me to come in and I refused until he confirmed he could get the exact vehicle I was interested in the price range I was comfortable with. I emailed him 2 days before the appointment to cancel because my boss hit my car. He told me not to waste money w repairs and to quote him “Honestly, this may actually work in your favor more than you think.” He went on to say this is the “smarter path than putting additional money into a vehicle you’re already planning to turn in.” After 3 hours, we worked a deal for a different car then I originally planned on due to Michael lying about the range. I agreed to the car they presented, filled out all the forms and then was told I would be responsible for fees associated with repairs when they turn my car into Audi. Then they presented the craziest idea…. For me to keep my old car AND get a new one. Therefore I would have to insure 2 vehicles while the repairs are done. This would be 1,000 per month to insure 2 cars. So it would be that expense plus the down payment. Most people can’t be out that kind of money and maneuver 2 cars .My sister warned me about this dealership and I should have listened . They told me the online sales people don’t know what they’re talking about….yet they know enough to lure someone in to waste time. What a joke, scam and waste of time. If helpful I’m happy to upload the email thread as proof. I know better than to do this over the phone for situations like this. More

Absolutely worst Audi dealership to deal with. Not truthful and back out of an agreed price when a better deal comes along. Not enough of a courtesy to call and explain. I would never, ever give t Not truthful and back out of an agreed price when a better deal comes along. Not enough of a courtesy to call and explain. I would never, ever give them my business and I will spread the word to family and friends! Stay far away because there are to many honest Audi dealerships out there! More

It’s my 3rd lease with them , never a problem until this time. I didn’t wanted to do a down payment to change my car. The guy that sold me this lease never talk to me about a down payment or gave me any num time. I didn’t wanted to do a down payment to change my car. The guy that sold me this lease never talk to me about a down payment or gave me any number. When I was transfer to finance department I sign a bunch papers and at the end they hit me with a 3,800 down payment , they caught me by surprise and I ended being pressured to do the deal. After that I complained and they told me they would return 30% of the payment and they never pick up the phone again or returned any calls. Very disappointing and frustrating. Never doing business here again. More

Do not buy a car from this dealership, period! they don't return any calls after the car was purchased, and they don't take any responsibility of their wrongdoing. Just a bad dealership. I regre they don't return any calls after the car was purchased, and they don't take any responsibility of their wrongdoing. Just a bad dealership. I regret buying a car. Audi headquarters pretty useless as well. I see why the car company has such a bad reputation. More

there is a thief work there in the service department his name is Andy forced me to fix something that is not needed for $ 2500 while all my car needs was to calibrate the adaptive cruise control for just $ name is Andy forced me to fix something that is not needed for $ 2500 while all my car needs was to calibrate the adaptive cruise control for just $350 and at the end he said we can not do this If I get a chance I would report this dirty thief dealership to BBB More

I'm still in shock that the #1 Audi Dealership which has an impressive Service location- did something that no other dealership that I've worked with has done. An employee took my RS eTron GT Project_513/2 an impressive Service location- did something that no other dealership that I've worked with has done. An employee took my RS eTron GT Project_513/2 home to Arcadia overnight. 31 miles 1 way. The only way I knew this was thru my Audi app where I could see where my car was at 1030p. My car was in for no side AC vents working and some Bluetooth issues. And despite a sign in the car that says NO CAR WASH. NO TEST DRIVES- except for diagnostics. The service advisor messaged me in the morning stating that only the shop foreman was able to take the car home and it was for "diagnostics" so I "authorized" it. That's not how I see this situation- esp this was NOT a drivetrain issue where road testing my be required. And certainly not 62 miles round trip and running battery down to 4%. Since I used the pick up and home delivery service- I was out of town for work- I did ask for a copy of the invoice to see what was done before the car was returned. That request was ignored. I would have had them keep the car a little longer and correctly try to troubleshoot the Bluetooth issue since the tech's notation were clear that he didn't understand the problem. The Bluetooth issue persists after 10 days in there and now one of the Drivers Assistance functions no longer works. Service advisor (and subsequently today GM) were notified. Additional star for the Home Delivery and Pickup and Return service. Wish I could rate them higher, but if the dealership allows employees to take customers cars home overnight- this is not a dealership that I would want to have my RS eTron GT Project 513/2 serviced. [Think Ferris Buehler's Day Off!] More

Outrages repair prices and at least one diagnosis was found to be absurd😡!! Ive never experienced anything like this from other Audi service dept!! First of all, I had to pay $350 each for my 3 concerns found to be absurd😡!! Ive never experienced anything like this from other Audi service dept!! First of all, I had to pay $350 each for my 3 concerns ($1050) that would be applied to my $17050+ (over 17 thousand dollars!) estimate! Yea right! One issue was that my MMI had no power… they concluded that I needed a whole new 5f thingy that was over $3700 (NOT!). I took my car elsewhere and a blown fuse ($180) fixed my issue. Needless to say about the rest of my concerns. Im soooo disappointed with my experience with this particular Audi service department. I definitely lost a lot of trust. I felt taken advantage of, dishonored, possibly discriminated against, etc. Yet, Im happy for these other recipients based on these reviews. More

The best dealer I have ever been- I felt like in family and between Nadia the General Manager to her son Shafiq and my salesman Mo and all the staffs there from low to high were all fantastic so I thank yo and between Nadia the General Manager to her son Shafiq and my salesman Mo and all the staffs there from low to high were all fantastic so I thank you More

Bought my vehicle from a long way away. Jad was my salesman and was very helpful and transparent during this process. Johanna was very straight forward and responsive. The discerning buyer Jad was my salesman and was very helpful and transparent during this process. Johanna was very straight forward and responsive. The discerning buyer will be satisfied with the experience here! More