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Audi Beverly Hills - A Fletcher Jones Company
Beverly Hills, CA
1,530 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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April 10, 2016
Excellent experience I will certainly be sending business over! The experience was more then perfect! Sam more then wowed me ! This is my first Audi Vehicle and there will I will certainly be sending business over! The experience was more then perfect! Sam more then wowed me ! This is my first Audi Vehicle and there will definitely be more to come More
by Capo000
Employees Worked With
Sam Yadegari
Helpful April 10, 2016
2016 SQ5 Walk-in purchase The staff here are very nice and friendly. They are always smiling and keep their composure at all times. They always makes you feel important The staff here are very nice and friendly. They are always smiling and keep their composure at all times. They always makes you feel important More
by Minhoak
Employees Worked With
John "JC" Collis, Farnaz (Faye) Salek, Edwin Alas, Andrew Neal, Jae Choi
April 08, 2016
Very pleased Jason was very helpful and easy to work with. I had an issue with my A4's excessive oil consumption and he took care of it. Jason was very helpful and easy to work with. I had an issue with my A4's excessive oil consumption and he took care of it. More
by jRjR
Employees Worked With
Jason Brown
April 07, 2016
Efficient and thorough service I don't like to have my car serviced. I really dislike the disruption in my schedule. This service center, however, keeps the inconvenience to a mini I don't like to have my car serviced. I really dislike the disruption in my schedule. This service center, however, keeps the inconvenience to a minimum with their efficient and thorough service. My consultant Ken K. attends to all the details and I receive a sparkling-clean, Audi serviced car. More
by Car1
Employees Worked With
Ken Kritzer
April 06, 2016
Great Service from Ken Kritzer Ken is excellent. Ask for Ken. He makes sure you're satisfied and follows your car from beginning to end. I always ask for him. Ken is excellent. Ask for Ken. He makes sure you're satisfied and follows your car from beginning to end. I always ask for him. More
by Guitarpack
Employees Worked With
Ken Kritzer
April 06, 2016
Fraudulent and Dismissive Sales Practices I have had the worst experience with this place, specifically with the sales manager, Juan, the sales rep, Farhad Daroudian, and the non responsive ge I have had the worst experience with this place, specifically with the sales manager, Juan, the sales rep, Farhad Daroudian, and the non responsive general manager, Mike Bradford. I leased a Q5 from them in January, three months before the lease on my BMW X1 expired. There was no urgent need for the car right then, but I am 7 months pregnant and wanted to upgrade to a bigger SUV model before the baby arrived. They assured me they would take care of the remaining lease obligations on my BMW, including obvious closing costs, they assessed the car before I left it with them and determined it was in great condition, we signed the contract and I took my Q5. Fast forward to two days ago... I get a call from a collections agency telling me I'm $2,500 delinquent on my BMW payments because Audi BH inexplicably never made the remaining payments or the final lease costs. I called Audi ASAP and they have no answer for me other than to tell me they will agree to make half the payments. Specifically dealt with Juan who is about as stereotypical as a car salesman gets. Tells me they were never going to cover the closing costs because *after* the car was left with Audi BH, they unilaterally decided to return the car rather than take it as a trade-in (this of course was never communicated to me). This technicality had never been explained to me before and in fact they wholly misrepresented to me that I wouldn't have to worry about anything with BMW when I took the Q5 in January. Now, instead of forking up an extra grand and conducting themselves how a luxury dealership should, they've all taken to ignoring my calls. On top of everything, the Q5 isn't even that great of a car. I truly regret not upgrading to an X5 at BMW Beverly Hills (what my husband drives - an objectively better looking and better driving car with service covered and pleasant associates). If the managers at Audi BH had any foresight, they'd recognize anyone who can pay more than $700/month in lease payments can pay the grand to BMW, but the issue is the principle of the matter, the lying and the manipulation. I especially am offended by how nonchalant they become after a sale is done. I'm now just staring at the calendar waiting for this lease to end so I can switch back to BMW. Such a huge mistake. More
by P J
Employees Worked With
Sam Yadegari, Farhad Douroudian, Michael Bradford, Juan Maldonado
April 06, 2016
repair chris takes care of my car and gets the job done efficiently and professionally working with chris is always a pleasure. gets me out in a timely chris takes care of my car and gets the job done efficiently and professionally working with chris is always a pleasure. gets me out in a timely manner More
by elliebaby3434
Employees Worked With
Chris Woodson
April 01, 2016
Great and easy experience. Very easy to deal with. Never made me feel unimportant for not being a big shot. Very personable people. I would easily recommend this dealership to a Very easy to deal with. Never made me feel unimportant for not being a big shot. Very personable people. I would easily recommend this dealership to another. Farhad Douroudian was particularly helpful with my very particular car needs. More
by astrodoc
Employees Worked With
Sharon Amazon, Farhad Douroudian
April 01, 2016
I was given exceptional service. I love Audi Beverly Hills and have been a long time customer. I love my new 2016 Wagon. I know I will be taken care of as long as I have this car. I love Audi Beverly Hills and have been a long time customer. I love my new 2016 Wagon. I know I will be taken care of as long as I have this car. More
by JimCrane
Employees Worked With
Sharon Amazon, Sammy Trejo
April 01, 2016
Excellent service personnel Andrew Neal has been helping me with my car for a few years now. He goes above and beyond to make sure everything is done in a timely manner. There ar Andrew Neal has been helping me with my car for a few years now. He goes above and beyond to make sure everything is done in a timely manner. There are text updates sent within a few hours and I generally have my car ready and returned within the first day. Thank you Andrew! More
by Kat
Employees Worked With
Andrew Neal
