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Audi Beverly Hills - A Fletcher Jones Company
Beverly Hills, CA
1,530 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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January 27, 2016
EXCELLENT! OVER THE PAST 2-YEARS AUDI OF BEVERLY HILLS, PARTICULARLY KEN KRITZER AND HIS TEAM, HAS ACCOMMODATED EVERY REQUEST. NO REASON TO CONSIDER ANYWHERE ELS OVER THE PAST 2-YEARS AUDI OF BEVERLY HILLS, PARTICULARLY KEN KRITZER AND HIS TEAM, HAS ACCOMMODATED EVERY REQUEST. NO REASON TO CONSIDER ANYWHERE ELSE. More
by mhsAUDI
Employees Worked With
Ken Kritzer
Helpful January 27, 2016
Knows my Card Chris and the gang at Beverly Hills Audi know my car, and they also understand how I like to drive it and what it means to me. They assure my car is i Chris and the gang at Beverly Hills Audi know my car, and they also understand how I like to drive it and what it means to me. They assure my car is in peak performance and take care of me accordingly. They are much appreciated. More
by MTaudi
Employees Worked With
Chris Woodson
January 27, 2016
Service at Audi BMW My service rep Andrew is efficient, honest and extremely helpful. He always tells me the correct time expectation of the service and gets everything t My service rep Andrew is efficient, honest and extremely helpful. He always tells me the correct time expectation of the service and gets everything taken care of properly. Very happy to work with him. More
by Atorb
Employees Worked With
Andrew Neal
January 27, 2016
Great experience and very friendly staff. Chris Woodson is very professional and helpful. Upon entering the service department, the staff is very friendly a experience and very friendly staff. Chris Woodson is very professional and helpful. Upon entering the service department, the staff is very friendly and promptly assisted me. More
by McGrathM
Employees Worked With
Chris Woodson
January 26, 2016
easy svc easy service, got my car back quickly, shuttle service was helpful, everything worked out just fine and i'll be returning to audi again thank you easy service, got my car back quickly, shuttle service was helpful, everything worked out just fine and i'll be returning to audi again thank you More
by audithing
Employees Worked With
Chris Woodson
January 25, 2016
No title Great job. Transaction took place over the phone. Went in and picked up new car within a couple hours. Easy. Fast. Great price. Great people. Great job. Transaction took place over the phone. Went in and picked up new car within a couple hours. Easy. Fast. Great price. Great people. More
by New Audi s6
Employees Worked With
Alfred Danelian, John "JC" Collis, Sharon Amazon
January 25, 2016
Easy to do business with JC, Trenton and Lucy are a great sales team and made it easy to do business. I came from far away to work with them and turned it into a fun weekend i JC, Trenton and Lucy are a great sales team and made it easy to do business. I came from far away to work with them and turned it into a fun weekend in Beverly Hills for my wife and I. Very straight, fair and refreshing dealing with no games. More
by malamute
Employees Worked With
Lucy Mouradian, Trenton Harper, John "JC" Collis
January 24, 2016
AMAZING!!! Just got home with our brand new A3 E-tron. From start to finish our experience at Audi Beverly Hills was first class with both friendly and experienc Just got home with our brand new A3 E-tron. From start to finish our experience at Audi Beverly Hills was first class with both friendly and experienced guidance. All thanks to Amanda Hart's who understood not just what I wanted but what I needed. She took the time to explain everything on the car considering it was a newly released model to them (first ever Audi plug-in hybrid). If you're ever in need of an Audi, look up Amanda Hart at Audi of Beverly Hills. You won't regret it. More
by alamat23
Employees Worked With
Amanda Hart
January 24, 2016
Quick and efficient Customer service was outstanding. Alfred listened to my needs, knew what I was I looking for. I walked out of the dealership with my dream car. Customer service was outstanding. Alfred listened to my needs, knew what I was I looking for. I walked out of the dealership with my dream car. More
by Ang09
Employees Worked With
Alfred was the salesman who sold my car to me, Josh Barnajian
January 24, 2016
Great Service Department, Poor Sales Department I've been with Audi for 7 plus year now. I've always leased my cars from Rusnak and serviced them at BH Audi, as it is closer to home. Based on my ser I've been with Audi for 7 plus year now. I've always leased my cars from Rusnak and serviced them at BH Audi, as it is closer to home. Based on my service experience, I told myself I'd ensure my next lease was done through BH Audi, due to the great experience provided by the Service Department. I worked with Sohail, and he was great. He helped me decide my next lease would be on a Q5 not the Q3 I had envisioned. When it came to discuss numbers, I worked with Juan. He was rude and unprofessional. I interacted with him when I first arrived and mentioned I received an automatic email from him about my car being in service and up for renewal soon and that he'd like to talk to me about my options. He seemed unamused, agreed it was automated - but almost as if he wanted me to know I wasn't special and it was Audi's "cute" touch, not his. Then after a test drive with Sohail, it was time to work with Juan again, and like the rest of the sales team is he rude, unprofessional and smug. Beyond Sohail, the rest of the sales team were standing around with their hands in their pockets, looking annoyed and without a smile on their face. They seemed either bored or unhappy. Juan was no different, he took no interest in upholding BH Audi's reputation as the #1 dealership. He was blunt, matter of fact and short. He seemed upset, not happy, I'd be moving from an A4 to a Q5. Saying, "oh, so you have an a4. I thought you had something better". When it came time to discuss numbers, we asked what the loyalty credit was, after viewing the current offer on Audi's website. He gave us a lower number. We brought to his attention the offer, which he argued us on for 5 minutes. Then after he read the fine print off of our phone, he said it expired. 1) As a manager you should know your offers inside and out and he should have been prepared to know it was expired. 2) If its on the website still, it should be honored or removed. Based on this overall experience, feeling judged and unwanted I don't BH Audi is the #1 dealership and I'd will not be back for sales or service now. More
by nmeriz
Employees Worked With
Juan Maldonado, Sohail Fathi
