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Audi Beverly Hills - A Fletcher Jones Company
Beverly Hills, CA
1,530 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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January 21, 2016
Service I seem to be in there quite a bit with my S6. I have to say my service advisor Chris Woodson is always extremely helpful. He always aims to please. I seem to be in there quite a bit with my S6. I have to say my service advisor Chris Woodson is always extremely helpful. He always aims to please. Thank you Chris More
by Bbbb
Employees Worked With
John "JC" Collis, Chris Woodson
Helpful January 19, 2016
Courteous, communicative and customer focused. Christopher Woodson is my service advisor. He is extremely professional and always makes the dealership shine in the best light. He is courteous, com Christopher Woodson is my service advisor. He is extremely professional and always makes the dealership shine in the best light. He is courteous, communicative and customer focused. I thank him for all of his help keeping my car in great shape. More
by Stefanie
Employees Worked With
Chris Woodson and Fabio, Chris Woodson
January 16, 2016
All 5 * Jason Brown was great. efficiently get all service done over night .i like Audi, for last more than 4 years, I have nothing to complain . Thank you Jason Brown was great. efficiently get all service done over night .i like Audi, for last more than 4 years, I have nothing to complain . Thank you More
by Loveaudi
Employees Worked With
Jason Brown
January 16, 2016
Great customer service We take our cars to Beverly Hills Audi for the level of customer service we receive there. Harry does a great job communicating the status of repairs. We take our cars to Beverly Hills Audi for the level of customer service we receive there. Harry does a great job communicating the status of repairs. More
by Audihouse
Employees Worked With
Harry Cha
January 15, 2016
Jason makes it so easy This was my 2nd experience with Jason. The first was the day after I got my A3. It had a nail in a tire when I left the dealership. Jason didn't even This was my 2nd experience with Jason. The first was the day after I got my A3. It had a nail in a tire when I left the dealership. Jason didn't even question me. He just fixed my problem. 5K today was easy. Thanks again Jason. More
by GB
Employees Worked With
Jason Brown
January 14, 2016
Great and easy Andrew is truly an excellent service specialist and always makes us feel we are at the right place for our needs Thank you for working so hard at thi Andrew is truly an excellent service specialist and always makes us feel we are at the right place for our needs Thank you for working so hard at this! More
by Err1234
Employees Worked With
Andrew Neal
January 14, 2016
Amazing Leave it to Audi to give good service! I was treated very very well and I am so pleased I bought my 1st Audi! My brother in South Africa has driven Au Leave it to Audi to give good service! I was treated very very well and I am so pleased I bought my 1st Audi! My brother in South Africa has driven Audi's for years! He just purchased the Q7 of which I had the pleasure of riding in it 2 weeks ago More
by Valerie Q3
Employees Worked With
Sharon Amazon, Michael Tesh, Jennifer Belander
January 12, 2016
Excellent experience Sam and Karsten were both exceptional to work with. I am on my 9th Audi at this point and this was the best overall experience i have had. And they Sam and Karsten were both exceptional to work with. I am on my 9th Audi at this point and this was the best overall experience i have had. And they even got me the color i didn't know i wanted. i will be referring my friends and colleagues to them. More
by dsm1234
Employees Worked With
Sam Yadegari, Karsten Tschaepe
January 08, 2016
Exceptional as always! I had a great and easy experience getting maintenance on my Q5. Harry is very responsive, helpful, and great to work with. Thanks for the great expe I had a great and easy experience getting maintenance on my Q5. Harry is very responsive, helpful, and great to work with. Thanks for the great experience! More
by Colleenr
Employees Worked With
Harry Cha
January 07, 2016
They sell a lot cars; I don't know how I got a call because I had a lease almost up and they claimed to be interested in me turning my A4 in early. Parking is goofy on the showroom side an I got a call because I had a lease almost up and they claimed to be interested in me turning my A4 in early. Parking is goofy on the showroom side and the valet on the service side refused to let me park or take my car. I had an appointment but after twiddling my thumbs (and being offered water four times) I was about to write a note saying, "so long and call me when you're serious" (an effort that was destined to fail since the receptionist couldn't seem to locate any paper and was going to tear off the bottom of another document so I'd have a scrap on which to write), a salesman came out to talk to me. Although I had an appointment with a sales manager (who it turns out was wandering around and the person to offer me water the third time - but wasn't apparently interested in talking to me about leasing Audis) I was meeting with this joker who asked me a bunch of questions about me and my car. I pointed out, to no avail, that all of this information was already in the dealership's service records. Then he disappeared to, I suppose, run the numbers. After twiddling my thumbs some more, I actively went looking for him. I spotted him across the bay floor talking on his cell phone. When I went up to him it was clear that the conversation wasn't about me. I told him that he knew how to get in touch with me if he had anything to say and he responded, "perfect" (really, that's what he said) and I got out of there. Never heard from him. Even though I live within walking distance of the place, I re-leased through Santa Monica Audi (4th car from them) and do my services there and at Rusnak Pasadena. But don't take my word for it. I outlined my complaint in a detailed email to the dealership manager. Not only did I not get a response to that, they continued to contact me as if I was a loyal customer. No one ever addressed anything I said. That tells me that the rot is endemic. I've got service and parts department horror stories too but that's for another day. Word of advice to BH Audi: don't xxxx off people who've leased four Audi's in a row. There's plenty of competition in SoCal and I've no need of being treated as if I were an idiot. More
by A4 Fan
Employees Worked With
N/A
