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Audi Beverly Hills - A Fletcher Jones Company

Beverly Hills, CA

4.4
1,530 Reviews

8850 Wilshire Blvd

Beverly Hills, CA

90211

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Showing 1,530 reviews

November 15, 2017

Excellent Service Service Dept did a great job! Handling multiple recalls, 15K checkup, and 2 recommended services all in 24 hours. And they gave me a loaner car. More

by mtalty11
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Harry Cha
Nov 24, 2017 -

Audi Beverly Hills - A Fletcher Jones Company responded

Hi Mtalty11, Thank you for your feedback. We are happy to hear our Service department exceeded the level of your expectations by providing you with timely service and offering you a loaner vehicle. Should you need any further assistance, please don't hesitate to reach out. Best, Heather Lewis Client Care Manager

November 15, 2017

My experience was exceptional. My experience was exceptional from the time I arrived to drop off my car, to my experience with Jorge upon drop off, to getting the loaner Audi to pic More

by Ali Paul
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jorge Cordon
Nov 24, 2017 -

Audi Beverly Hills - A Fletcher Jones Company responded

Hello Ali Paul, Thank you for your feedback on your recent visit. It is great to hear that Jorge provided you with excellent service to exceed the level of your expectations. Should you need any further assistance in the future, please don't hesitate to reach out. Sincerely, Heather Lewis Client Care Manager

November 15, 2017

exceptional on all levels Leasing my Audi Al road was an exceptional experience ! On all levels .Both the sales and introducing of the car along with the financial advising was More

by nicoletimonier63
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Michelle Racine, Amy Issac
Nov 24, 2017 -

Audi Beverly Hills - A Fletcher Jones Company responded

Hello Nicoletimonier63, We appreciate your feedback and are happy to hear you had an exceptional experience. Congratulations on your new Audi! Best, Heather Lewis Client Care Manager

November 14, 2017

Easy , friendly ,timely and professional I?t was the easier experience and everyone was so kind and helpful !!! My advisor called to give me updates and was very nice and got I?t all done an More

by Lisa1969
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Reza Saboor
Nov 24, 2017 -

Audi Beverly Hills - A Fletcher Jones Company responded

Hello Lisa1969, We appreciate your feedback and are happy to know your Service Advisor kept you updated with the status of your vehicle while it was in our care. Should you need any further assistance, please don't hesitate to contact us. Kind regards, Heather Lewis Client Care Manager

November 13, 2017

2017 Audi A7 We have been a return customer for the past 8 years with more than 8 Audi’s in the family and referred many friends because of Sam Yadegari. More

by Batmobile
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sam Yadegari, Amanda Hart, Amy Issac
Nov 13, 2017 -

Audi Beverly Hills - A Fletcher Jones Company responded

Hello Batmobile. Thank you for continuing to choose Audi Beverly Hills for the past eight years. We are thrilled to have you a part of the Fletcher Jones family and look forward to your future visits. Congratulations on your newest Audi! Sincerely, Heather Lewis Client Care Manager

November 13, 2017

In general it was a pleasure. I was a pleasure to deal with your Sales Manager Juan. Even the "finance" experience with Amy was handled efficiently. 2 very minor suggestions.. More

by JEFFREY MARC GREENE
Recommend Dealer
Yes
Employees Worked With
Juan Maldonado, Amy Issac
Nov 24, 2017 -

Audi Beverly Hills - A Fletcher Jones Company responded

Hi Jeffrey, Thank you for your feedback. We are happy to hear you had a great experience and will use what you had to say about your visit as a learning tool to ensure your next visit with us exceeds the level of your expectations. Kind regards, Heather Lewis Client Care Manager

November 09, 2017

Harry Cha is simply amazing. I always feel like im part of the “family” when imset foot in the dealership- from the moment i hand my car to The moment i picknit up. Everyone seem More

by Nanou
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Harry Cha
Nov 09, 2017 -

Audi Beverly Hills - A Fletcher Jones Company responded

Hello Nanou, Thank you for your feedback. We are happy to hear that you are always warmly welcomed and continue to enjoy your visits with us. As always, we look forward to assisting you again. Best, Heather Lewis Client Care Manager

November 08, 2017

excellent service! Service fixed the two problems quickly and without charge. Reza Saboor handled the problem and the loaner car was pleasant to drive. Couldn( be better More

by JPR
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Reza Saboor
Nov 08, 2017 -

Audi Beverly Hills - A Fletcher Jones Company responded

Hello JPR, Thank you for your feedback on your recent service visit. It is wonderful to hear that Reza helped resolve your issue and provided you with an exceptional experience. Should you need any further assistance, please don't hesitate to reach out. Kind regards, Heather Lewis Client Care Manager

November 08, 2017

Great Service Carlos Lazo is the best Service Advisor I have ever had the experience with. He explains the problems and addresses them directly. When he can, he wil More

by Errol
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Carlos Lazo
Nov 08, 2017 -

Audi Beverly Hills - A Fletcher Jones Company responded

Hi Errol, Thank you for your feedback on Carlos. We are happy to hear that he provided you with the level of service we strive for. As always, please don't hesitate to reach out if we can be of any further assistance. Best, Heather Lewis Client Care Manager

November 06, 2017

Great Service Reza @ Beverly Hills Audi was great, I was looking for a dealer to repair/retrofit my gen1 Audi A3 Tdi and finally found a dealer. They were quick and More

by AndrewL
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Reza Saboor
Nov 07, 2017 -

Audi Beverly Hills - A Fletcher Jones Company responded

Hello Andrew, I am so glad to hear your experience with us was excellent. We look forward to assisting you in your servicing needs in the future. Should you have a minute, please call me at 424 281-5692 Thank you in advance. Sincerely, Tamara San Miguel Guest Experience Lead

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