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Audi Beverly Hills - A Fletcher Jones Company

Beverly Hills, CA

4.4
1,530 Reviews

8850 Wilshire Blvd

Beverly Hills, CA

90211

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Showing 1,530 reviews

October 16, 2017

Said is a great salesperson. Working with Said was a great pleasure. He re-writes the car-sales experience. Said made the purchase of this car a truly wonderful experience. More

by RNGAD
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Said Flifl
Oct 27, 2017 -

Audi Beverly Hills - A Fletcher Jones Company responded

Hello RNGAD, Thank you for taking the time to share your feedback with us. We are happy to hear you had a wonderful experience working with Said. Congratulations on your new Audi! Best, Heather Lewis Client Care Manager

October 14, 2017

It truly was an amazing experience again. I really enjoyed my experience at Audi Beverly Hills. Everyone was outstanding. I thought Said Flifl (Audi Brand Specialist) was incredible. His knowl More

by Royh24
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Said Flifl (Audi Brand Specialist)
Oct 16, 2017 -

Audi Beverly Hills - A Fletcher Jones Company responded

Hello Royh24, Thank you for taking the time to share your feedback with us. Guest satisfaction is our number one priority and we are happy to hear that Said delivered outstanding service to exceed the level of your expectations and provide you with an exceptional experience. Congratulations on the purchase of your new Audi! Sincerely, Heather Lewis Client Care Manager

October 10, 2017

Carlos is the best! Carlos keeps me up to date on the process of my car, what it needs, the price, and the expected Date of return. He also makes sure that I have a subst More

by Q5 Enthusiast
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Carlos Lazo
Oct 11, 2017 -

Audi Beverly Hills - A Fletcher Jones Company responded

Hello Q5 Enthusiast, Your feedback is important to us, and we are glad to hear that Carlos continues to exceed the level of your expectations. Your satisfaction is one of the greatest gifts of all, and we are thrilled to know that this was accomplished by keeping you updated on the status of your vehicle and treating you with the utmost care each time you visit. As always, please don't hesitate to reach out if we can be of any further assistance. Best, Heather Lewis Client Care Manager

October 09, 2017

Fantastic The experience was great, would definitely return and recommend to others. Michelle was fantastic, helped me find exactly what I was looking for and i More

by T
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Nympha Marcos, Michelle Racine
Oct 09, 2017 -

Audi Beverly Hills - A Fletcher Jones Company responded

Hello T, Thank you for your feedback. We are happy to hear that Michelle helped you find exactly what you were looking for in a timely manner. Congratulations on your purchase! Please don't hesitate to contact us should you need any further assistance. Best, Heather Lewis Client Care Manager

Oct 11, 2017 -

Audi Beverly Hills - A Fletcher Jones Company responded

Dear Travis Congratulations on your New Audi! I’m glad to hear you are happy with your purchase and enjoyed your experience with Michelle. I would like to thank you for your kindness and sincerity you expressed during your visit with us. We strive for complete guest satisfaction. I noticed we fell short of earning five stars, and welcome your insight. Please call me directly at your earliest convenience, I look forward to speaking with you 424.281.5695 Kind regards, Lisa Mercurio – Guest Experience Advisor

October 08, 2017

Great Experience at Audi Beverly Hills I had an overall great experience at Audi Beverly Hills. All of the employees were extremely helpful throughout the process. From beginning to end, th More

by jslaufman
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sharon Amazon, Kamiar Akhlaghi
Oct 09, 2017 -

Audi Beverly Hills - A Fletcher Jones Company responded

Hello Jslaufman, Thank you for your feedback. We are happy to hear that you enjoyed your recent visit and that all of our team members provided you with a wonderful experience. If we can be of any further assistance to you, please feel welcome to contact us. Kind Regards, Heather Lewis Client Care Manager

October 07, 2017

Professional and timely The location proved very convenient to both my home and UCLA to which I had to go each morning that week. I also appreciated the loaner car which was More

by yardieaudi
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
George Chala
Oct 09, 2017 -

Audi Beverly Hills - A Fletcher Jones Company responded

Hello Yardieaudi, Thank you for choosing Audi Beverly Hills. We are happy to hear that you enjoyed the convenience of our courtesy Audi Q3 loaner to get you to UCLA and home while your vehicle was in our care. If there is anything else we can do to further assist you, please don't hesitate to reach out. Best, Heather Lewis Client Care Manager

October 05, 2017

Great Customer Experience Made my first car purchase an enjoyable experience. Justin was very helpful throughout the whole process and helped me get into the car that was right More

by Shelby Moats
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Justin Dixon
Oct 09, 2017 -

Audi Beverly Hills - A Fletcher Jones Company responded

Hello Shelby, Welcome to the Fletcher Jones family! We are excited to hear that Justin made your first vehicle purchase experience pleasant and enjoyable. Our team looks forward to your future visits and providing you with another memorable experience. Congratulations on your new Audi! Best, Heather Lewis Client Care Manager

October 03, 2017

Thank You Using Audi BH was a surprise, as I was towed and it was closest for service. But George was nothing but extremely helpful and thoughtful. More

by alihussainy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
George Chala
Oct 09, 2017 -

Audi Beverly Hills - A Fletcher Jones Company responded

Hello Alihussainy, Thank you for your feedback. We are happy to hear that George and the rest of our team exceeded the level of your expectations. If we can be of any future assistance, please know our team is happy to help. Sincerely, Heather Lewis Client Care Manager

September 30, 2017

Great Service Ken is the best! Always attentive to your needs and always going above and beyond for his customers! Ken is the model of a great employee. More

by MrPatronTequila
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ken Kritzer
Oct 02, 2017 -

Audi Beverly Hills - A Fletcher Jones Company responded

Hello MrPatronTequila, Our associates like Ken truly value your kind feedback. It is wonderful to hear that he continues to go above and beyond to provide you with the best service possible. As always, we look forward to delivering another enjoyable and pleasant experience to you. Kind Regards, Heather Lewis Client Care Manager

September 29, 2017

Excellent service I had at the Beverly Hills Audi dealership. They gave me a loaner car for the day and I was in and out fast. More

by 123
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
George chala
Oct 02, 2017 -

Audi Beverly Hills - A Fletcher Jones Company responded

Hi 123, Our Audi Beverly Hills team is happy to hear that you are enjoying our many amenities including, the complimentary Audi loaner vehicle to allow you to continue with your daily activities as usual. Thank you for sharing your feedback. As always, we look forward to assisting you again. Sincerely, Heather Lewis Client Care Manager

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