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Audi Brookline

Brookline, MA

4.8
871 Reviews
Audi Brookline, A Herb Chambers Company is committed to providing the highest levels of customer service through our unsurpassed knowledge of the Audi vehicles we sell and service. Our team of automotive professionals take pride in representing the Audi brand and is well versed in the innovative design, advanced technology, and superior performance that the brand represents. We are proud to serve customers in the greater Boston area including Newton, South Boston, Cambridge, Waltham, and Dorchester. High quality engineering is at the center of a totally fulfilling Audi driving experience. At Audi Brookline, A Herb Chambers Company we strive to offer a customer experience at the same high level. Whether you are looking for a new or pre-owned vehicle, need parts or service, or would like information on Audi products and services, please call or email us for prompt attention. Audi customers expect superior performance without compromise. At Audi Brookline we look forward to exceeding those expectations.
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308 Boylston St Rt. 9

Brookline, MA

02445

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Showing 873 reviews

May 31, 2025

Staff are polite respectful, dedicated and helpful. I had to drop off my car for fixing, they provided good service for commuting through uber and loaner car. I am totally satisfied with the Brooklin More

by zaryan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Buchholz
May 31, 2025

Easy to deal with and all requested work completed on time. Also provided uber ride from the dealership to my office and back More

by Dbloom
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes
Employees Worked With
David Gomes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Manny Rios Alers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Paul Wendt
May 24, 2025

I recently took my Q3 for a routine oil change, and I was very pleased with the efficiency and quality of service from Paul. The whole process was quick, hassle-free, and well-organized. More

by Okee338
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul
May 26, 2025 -

Audi Brookline responded

Hi! We're delighted that Paul provided efficient and high-quality service during your recent visit to Audi Brookline. Thank you for sharing your positive experience with us, and we look forward to serving you again in the future!

May 22, 2025

Easy process, clear communication , and great service. Luis was great in assisting us in getting our service completed. We didn’t have to wait around at the dealership, they provided an Uber to bring us b More

by kbrennan530
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis
May 23, 2025 -

Audi Brookline responded

Thank you for sharing your experience with Audi Brookline! We're delighted to hear that Luis and the team provided excellent service and made the process convenient for you. We appreciate your feedback, and we're here whenever you need us again!

May 19, 2025

The service dept, with additional appreciation to Luis Gonzalez provided outstanding service. Thank you for the timely support. More

by markwmorrison10
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes
Employees Worked With
Luis Gonzalez
May 19, 2025 -

Audi Brookline responded

We're delighted to hear that Luis and the service department at Audi Brookline provided you with outstanding support. Thank you for sharing your experience!

May 18, 2025

I had an excellent experience at Audi Brookline. Every person I dealt with was friendly and knowledgeable and I felt no pressure. I also appreciated that the process was very quick. The last time I More

by marekat09
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Alex Fine
5.0
This rating includes all reviews, with more weight given to recent reviews.
Manny Rios Alers
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 19, 2025 -

Audi Brookline responded

We're delighted to hear that your experience at Audi Brookline was efficient and pressure-free. Our team is committed to providing friendly service, and it's great to know we met your expectations. Enjoy the new ride!

May 17, 2025

I had an overall decent experience with Audi Brookline in terms of customer service, but my recent visit left me feeling frustrated and disappointed. The staff were very professional and courteous. I requ More

by Jennifer
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
No
Employees Worked With
Jerry
May 19, 2025 -

Audi Brookline responded

Jennifer, I'm disappointed to hear about your recent experience with the inspection and repair quote. If you'd like to discuss this further or have any questions, please feel free to reach out directly. Thank you, Michael Walsh - General Manager - mkwalsh@herbchambers.com

May 17, 2025

The staff is welcoming, pleasant and patient through the vehicle purchasing process. Jose is excellent and made sure I understood the steps through the process, answered all of my questions, and made the wh More

by akamilaris
Sales Price Transparency
Trade-in Experience
Purchase Time
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Recommend Dealer
Yes
Employees Worked With
Alex Fine
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jose Goncalves
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 19, 2025 -

Audi Brookline responded

Thank you for sharing your experience with us at Audi Brookline! We're delighted to hear that Jose and Alex made the purchasing process smooth and enjoyable. We appreciate your kind words and look forward to serving you again in the future!

May 17, 2025

Dealership is great, especially Luis, my rep, who was very responsive and attentive. Good job! More

by ENR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis
May 19, 2025 -

Audi Brookline responded

Thank you for the kind review! Luis & the team look forward to seeing you again next time here at Audi Brookline!

May 16, 2025

Brought my SQ8 in for a 40k service - as usual Jeff walked me through the service items needed and helped make the experience easy and hassle free. More

by ZKurland
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Gomes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jeffrey Bucholz and Kervens Noel
May 16, 2025 -

Audi Brookline responded

We're delighted to hear that Jeff made your 40k service experience smooth and hassle-free at Audi Brookline. Thank you for trusting us with your SQ8, and we look forward to assisting you again in the future!

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