Audi Burlington

Great Sales Team - Ismael, Lauren, Stephanie I had a truly exceptional car buying/leasing experience with the Sales Team made up of Ismael, Lauren, and Stephanie at Herb Chambers Audi Burlington. I had a truly exceptional car buying/leasing experience with the Sales Team made up of Ismael, Lauren, and Stephanie at Herb Chambers Audi Burlington. Stephanie and Lauren were my first point of contact via an inquiry I made on their website. Both ladies worked diligently to provide me with the pricing options I was seeking out on the A3. They answered any and all questions I had. If they didn't have the answer right away, they sought it out for me. On the day of my test drive, Ismael (my sales agent) picked me up from public transportation (I live in the city) with the car I was interested in and I started my test drive. He was polite, accommodating, kind, and extremely helpful. I didn't feel pressured or uncomfortable at any moment during the test drive or at our sit down back at the dealership. This made my decision to move forward easy. On the day I picked up my car, the weather was a bit nasty. Despite those circumstances, Ismael picked me up at the Alewife T station and drove me to the dealership as I was anxious to be in my new car. Since I drove off the lot, Lauren and Ismael have been in touch ensuring I'm happy with my choice and making sure I have all questions that have come up answered. I highly recommend this team at Audi Burlington! More

very simple and quick I had a very good experience with Brendan Leary. He was especially helpful during and after the process. No complaints. Process was very thorough a I had a very good experience with Brendan Leary. He was especially helpful during and after the process. No complaints. Process was very thorough and "painless" More

Easy and non stressful! When I walked into the dealership as a female and alone, I was ready for a fight. Dealing with Brendan was so easy and non-stressful. He treated me When I walked into the dealership as a female and alone, I was ready for a fight. Dealing with Brendan was so easy and non-stressful. He treated me with such respect and professionalism. I will be back to purchase my next car with Brendan for sure. The smile hasn't left my face since driving from the dealership. Thank you so much Brendan!! Mary Taylor-Davekos More

Personalized Experience I had a wonderful experience purchasing my Audi through Brendan at Audi Burlington. As a past Ira Audi owner I must say how different it was with Her I had a wonderful experience purchasing my Audi through Brendan at Audi Burlington. As a past Ira Audi owner I must say how different it was with Herb Chambers. Service was customer centered, non pushy, and very enjoyable. Brendan was always available to me even on his day off! Truly loves what he does and it comes through in how he interacts with both customer and his co-workers. He is absolutely a wonderful addition to the Herb Chambers family! Thanks Brendan, you made the experience effortless for me! Laurie P. Georgetown,MA More

Depth of knowledge and breadth of experience Writing to relay to Audi Burlington that I had an excellent experience dealing with Brendan Leary. I wasn't sure what exact model I wanted going in s Writing to relay to Audi Burlington that I had an excellent experience dealing with Brendan Leary. I wasn't sure what exact model I wanted going in so Brendan's in depth knowledge of not only the brand as a whole but every feature/spec of each vehicle was apparent right away. Brendan's expertise, local roots, excellent demeanor and low pressure approach all combined to make my first Audi purchase experience a truly positive one. Rating the dealership 'good' due to my first visit (on a Sunday p.m.) when I didn't get helped in the showroom so ended up just walking around the lot to look at the inventory before leaving to visit another dealer. I decided to give Audi Burlington a second chance and returned for a vehicle test drive and met Brendan. Brendan (along with Zak Nolen in finance) successfully turned around what was not a great first impression of the dealership and both employees were really great to work with. Whether it was via email or phone each took the time to answer all of my questions and/or allay my concerns. Thank you Brendan for your customer centric mindset which is a rare trait these days! More

Best Experience in the Auto Industry I am now on my third Audi, all of which I have purchased at Audi Burlington. Adnan Sehovic runs a truly amazing operation, from the time you purchase I am now on my third Audi, all of which I have purchased at Audi Burlington. Adnan Sehovic runs a truly amazing operation, from the time you purchase a car, to when you bring it in for a service. He is one of Audis and Herb Chambers biggest assets. Audi Burlington makes car buying a true experience and cares about their customers. Peter Matton has sold me all three of my Audis, and is a breath of fresh air when it comes to his knowledge, passion, and expertise of both Audi and the auto industry. Jeff Buchholz is my go to when it comes to bringing my car in for service. He gets the job done and is always on the ball. When I bring my car in for service I will only work with Jeff and am always taken care of, he is quick, attentive, and always follows up after you pick up your car. More

Great Experience Purchasing a new Audi Q7 Kevin Freeman did a great job taking us through the purchase of a new Q7. While a vehicle with the particular options we wanted was not available on Kevin Freeman did a great job taking us through the purchase of a new Q7. While a vehicle with the particular options we wanted was not available on that lot, Kevin was able to find a vehicle with the options we were looking for in the to-be delivered inventory. We were able to pick up our New Q7 within 3 days of Kevin locating it. Overall the experience was great from test drive, to trade, to delivery. We would recommend working with Kevin and Audi Burlington to others. More

My opinion Had the the occasion to visit the Audi store in Burlington & was interviewed by Sales consultant on what I was looking for in a SUV. Individual was p Had the the occasion to visit the Audi store in Burlington & was interviewed by Sales consultant on what I was looking for in a SUV. Individual was patient with all of my answers & questions & able to id my needs & budget constraints. With those in mind, I test drove an almost new CPO Premium Plus with tech package. Very good vehicle with the fun to drive quotient! Price & trade value not so good! Follow-up is always tricky in the sales business & I acknowledge that as you don't want the dealership to be a nuisance, yet we all want to feel special. Not sure where my perception of dealership behavior changed, but was not pleased & purchased elsewhere. No names used above as I chalk it up to my not communicating more strongly my activity of shopping for what I considered a fair price on product as well as my trade! More

Great professional and personalized customer service We were very satisfied and impressed with Brendan Leary's expertise, professional knowledge and personal, polite and respectful behavior in selling us We were very satisfied and impressed with Brendan Leary's expertise, professional knowledge and personal, polite and respectful behavior in selling us our brand new Q7. Burlington AUDI should be very happy to have colleagues like Brendan on board! More