Audi Burlington

I am from NH and I drive a 2007 Audi a4, I was in the Boston area for a consult with my doctor at Brigham and Womens Hospital when my left rear tire went flat; four hours from my home. I had my car towed Boston area for a consult with my doctor at Brigham and Womens Hospital when my left rear tire went flat; four hours from my home. I had my car towed to the Herb Chambers Audi in Burlington and was More than happy with my visit. The two gentlemen that i dealt with, Matt and Chris, were friendly, comforting, and reasurring that i would be back on the road ASAP, which i was shortly after i arrived. I would give this dealership and their staff five stars, If i lived closer, this would be the dealership of my choice. Matt, Chris, and the rest of the staff made a very stressful situation far from home easy and quick. More

I went to Audi Burlington to get a check engine light fixed and I was a little worried because I just moved to the area and was not too sure where to get it serviced. Burlington was close to me and the p fixed and I was a little worried because I just moved to the area and was not too sure where to get it serviced. Burlington was close to me and the people I spoke with there, Matt Sullivan and Danielle Flanagan, helped alleviate my stress by taking my car on the same day I called, explained everything they were going to do with my A3 and had it fixed promptly. My A3 has been fine since then but if anything ever goes wrong with it I know where to take it from now on. More

I purchased an Audi last year and since then it has been in for service viists! Matt Sullivan has always been polite, efficient and very helpful before, during and after our appointments. He has gone above in for service viists! Matt Sullivan has always been polite, efficient and very helpful before, during and after our appointments. He has gone above and beyond to make sure we are satisfied customers! As a result, my husband and I decided to purchase our new cars this year from a Herb Chambers dealership instead of a competitor that we previously dealt with. Thank you Matt Sullivan and thank you herb Chambers! More

Every visit I see Jim for service.. It's fast , smooth, efficient, friendly, informative & honest. This also goes throughout the whole operation of employees at Herb Chamber's Audi from sales to customer r efficient, friendly, informative & honest. This also goes throughout the whole operation of employees at Herb Chamber's Audi from sales to customer relations. At Herb Chamber's Audi they become your friends everytime you walk through their dealership, Your Not a Target. very stress relieving........... More

I got a flat while driving on the highway. Audi roadside assistance helped with the spare and I called my dealer who had a new tire for me within 24 hours. I just dropped in and they immediatly replaced th assistance helped with the spare and I called my dealer who had a new tire for me within 24 hours. I just dropped in and they immediatly replaced the tire and washed my car. I was very happy with how easy it was to make this repair. They are a great dealership. More

Back in 2009, I bought an Audi from this dealership. The employees were really friendly, knowledgable and helpful. This is why I returned here to get my car serviced this week. I called ahead and spoke with employees were really friendly, knowledgable and helpful. This is why I returned here to get my car serviced this week. I called ahead and spoke with a handsome young fella named Matthew Sullivan. He was awesome and should be promoted. Thank you for the great experience and memories. More

Burlington Audi is a very good car dealership and provides great service. They are very professional and friendly when I arrive. It easy to make appointments and they loaners they provide are in grea provides great service. They are very professional and friendly when I arrive. It easy to make appointments and they loaners they provide are in great condition. They have a wonderful new showroom and great waiting area. More

Great dealership for both service and sales. We negotiated with five different dealerships and they gave us an excellent price and were the most honest and transparent to deal with. No surprises, negotiated with five different dealerships and they gave us an excellent price and were the most honest and transparent to deal with. No surprises, either. They gave us a fair price on our trade in. Sales guys were professional and likable and played no games. This was the first Audi we bought from this dealership, and I'd happily go back for the next one. More

I've had my A4 serviced at Audi-Burlington thru 98K I've had my A4 serviced at Audi-Burlington thru 98K miles. The service team is exceptional. Their service advisors are always professional, responsi I've had my A4 serviced at Audi-Burlington thru 98K miles. The service team is exceptional. Their service advisors are always professional, responsive and friendly. Additionally, they are propmt in their follow-up, as well as in their expectation setting about what a service will likely cost. I never dread bringing my car for service, and many times they are able to provide me with a loaner, when needed. More

My car has been serviced at Herb Chambers Audi for the past 2 years. Over the past year customer service has exponentially deteriorated. I used to rant and rave to all my peers about the high level of past 2 years. Over the past year customer service has exponentially deteriorated. I used to rant and rave to all my peers about the high level of Customer Service I got from Herb Chambers Audi. Now I tell everyone to steer clear of this place. It seems like all the great customer service representatives who I used to deal with quit and the ones they have now recieved a D in Customer Service 101. Customer Service has never been the same since they moved to the new location. They rarely return phone calls or emails, I constantly need to call for status updates, and just overall poor demeanor. THEY WASTE YOUR TIME!!! Worst of all is they do not take responsibility for mistakes they make. Long story short if I am going to pay a premium cost to have my vehicle serviced I expect nothing less than premium customer service which I do not get at HERB CHAMBERS AUDI BURLINGTON STAY FAR AWAY FROM THIS SERVICE DEPTARTMENT More