Audi Burlington

I was finding it very hard to locate a new 2011 Audi Q5 in a particular combination of exterior color, interior color and installed options. I tried all the local dealers in my area of Virginia over a peri in a particular combination of exterior color, interior color and installed options. I tried all the local dealers in my area of Virginia over a period of 2 months but was unable to find even one car. I expanded my search and eventually found an exact match at Audi Burlington. I was hesitant to contact them because I live in Virginia and they are just outside Boston...making us 500 miles apart. Nonetheless, I contacted them to determine if the specific car was still available, and after verifying that fact, I then discussed the price. After a short negotiation with Jasson McNallie, the price was established and I then had to make a decision. Do I buy the car from them and deal with all the unusual issues of buying a car out-of-state? I decided to go for it, planned a one-way flight to Boston, and informed my salesman, Mannie Cabral, that I would be arriving at their premises a few days later to finalize the sale and drive the car back to VA. One of the tricky details to sort out was the registration requirements for this kind of sale...them being in MA and me being in VA. VA has a temporary (cardboard) plate system which is valid for 30 days, allowing time for the real (metal) plates to arrive. However, this is where my experience with Audi Burlington is less than perfect. I called them and then had to call again (numerous times) in an attempt to find out what was needed to register the car so that I could legally drive it away from their premises all the way back to VA. They were not at all reliable when they said they would call back by a specific time. Anyway, I eventually got a Trip Permit from VA DMV that authorized me to drive the car from MA to VA and I knew that the real registration would be initiated by Audi Burlington. (This was required because the car was being financed with a bank loan, and therefore I could not directly receive the Title to the car.) I flew to Boston, took cab to their premises in Burlington and met Mannie for the first time. He is a very pleasant and knowledgeable salesman and I recommend him to anyone wanting to buy an Audi from Audi Burlington. Then I had to wait...and wait...despite the fact that they had know I was coming days in advance. After more than 1.5 hours, I finally got ushered into the office of the finance guy (Joe Bates) and started the paperwork process. That all went smoothly (with the expected hard sell on add-ons, extra warranties, etc.) and I was eventually in my new car and out of there...a total of 3 hours later. The trip down to VA went smoothly...I LOVE my new car...and made it back in 8 hours. The following day came the next surprise...the registration process would NOT take advantage of the temporary (cardboard) plate option that VA allows, but instead would take a 'few days' before I would receive the real (metal) plates. This turned into exactly one week, during which time my new car sat in my garage, and me being unable to drive it. Very annoying! So, in summary: 1) Would I recommend Audi Burlington? Yes 2) Is buying a car out-of-state really feasible? Yes 3) If possible, buy the car for cash and immediately get the Title. Having the Title means you can handle the registration yourself once you get back home. 4) If you finance the car, be prepared to wait 1-3 weeks for the out-of-state registration process to take place. 5) Audi Burlington, you need to improve your phone communications. If you say you will call back by a certain time...call back by that time. More

We had two cars sold out from under us locally in Maryland but found a match on the Audi CPO site. I emailed Audi Burlington and almost immediately got a letter appreciating my inquiry and requestin Maryland but found a match on the Audi CPO site. I emailed Audi Burlington and almost immediately got a letter appreciating my inquiry and requesting an opportunity to be of service. The letter also explained their pricing policies, hours of operation, referenced videos on their website and added an invitation to contact them at my convenience. I had been chasing down another car with a different dealership under similar circumstances, although not the color combination my wife wanted, and all I got back was a form letter that someone would contact me (which never has happened). I did contact Audi Burlington, at first by email worried their car had already been sold; they responded quickly that the car was available, and then we spoke by phone. My first conversation was with Jasson McNallie who knew the car inside and out, told me of it's service history and OFFERED to pick me up at the airport if I wanted to fly up and see the car. We had been considering it and had already rearranged our work schedules and Jasson's offer was too good to pass up. We put a deposit on the car to hold it until we could fly up on Saturday. I had also found a coupon for internet customers and watched a couple videos from their website. Flying on 9/11 was somber, especially flying over NYC. Go Southwest! Arrived at Boston's Logan Airport, walked outside and Jasson arrived right on time. We got a quick tour of the city, having never been there and then arrived at the dealership. Conversation was easy with Jasson and we were soon at the dealership. We parked out behind the service department and there was the car we wanted to see, clean and ready for us. We have a 2005 A4 Cabriolet in the same White with Beige top colors but this 2009 SLine Cabriolet was stunningly presented. After a short test drive and review of the functions and features with Jasson, we headed to the sales floor via the service department. Along the way, every single technician, service advisor, and passer by said hello or welcomed us to Audi Burlington. On the sales floor we met with the Sales Manager and the General Manager while Jasson got the paperwork set out in the office. Both were genuinely appreciative of our effort to come from Maryland and interested in our lives in Maryland. We chatted about the local area, the car and the dealership's effort to make this easy for us. While the car was getting some options installed, Jasson gave us his personal car to go get lunch and recommended several local favorites. We were surprisingly relaxed about all this and had a great lunch. Same treatment when we returned from lunch, everyone at Audi Burlington was very genuine and interested in our experiences. I can't imagine we are the only ones to ever fly in to pick up a car, but it was really appreciated. I am sure that there are daily challenges at Audi Burlington, as in any business that deals with the public in a situation involving something so personal and costly, but we believe that Jasson McNallie represents the kind of people we all wish we could work with. With the top down, we left on our 8 hour trip back to Maryland. The car was flawless, we learned to use the NAV system and we marveled at the adventure we were on. The telltale comment came from my wife the next morning when we were looking at out twins in the garage. She said that in all the purchases of over 20 vehicles, this is the first one where she doesn't mind the Herb Chambers license plate frames on her car. Usually those don't make it to the curb with her, so congratulations to the Jasson McNallie and our new friends at Herb Chambers Audi Burlington. We are proud Herb Chambers customers! More

My first review was delete for some reason, so here we go again. I bought my A6 into this dealer for service about a 9 months ago, not only did they not fix my problem but they took all the change that I had again. I bought my A6 into this dealer for service about a 9 months ago, not only did they not fix my problem but they took all the change that I had left in the ash tray. They also went thru my things in the glove box. Very unprofessional of them. I called the customer service manager the next day and he said he would look into it but never heard back from him. Needless to say I will never use this dealer again for service. Follow up on 8/25/2010: I had a very pleasant conversation with a Mr. Jasson McNallie today, he was very professional and explained to me the steps Burlington Audi took to correct the problem after my bad experience there. I am not going to edit my original review because I really did have a bad experience there but I do think that the management team at Herb Chamber truly cares about customer satisfaction and try to meet the customer's needs. I am going to try to do business with Herb Chamber Audi again in the future. More

Great service and costumer relations! I highly recommend to my friends whom also own Audis. I usually don't like dealing with my car's maintanance however using their services is very pleasant and the fact to my friends whom also own Audis. I usually don't like dealing with my car's maintanance however using their services is very pleasant and the fact I can always lend a car is huge for us since we have very busy schedules and can't wait for the services. More

My experience was extremely positive when I brought my Audi A3 in for its 5000 service .... would recommend this dealership to anyone .... Although Burlington is much further for me to travel than a local Audi A3 in for its 5000 service .... would recommend this dealership to anyone .... Although Burlington is much further for me to travel than a local dealership which is located in Danvers/Peabody I felt it important to stay with the dealer I purchased my vehicle from ... More

To put this review in perspective, I purchased two cars from this dealer and I recommended this dealer to two neighbors who purchased cars. The organization from top to bottom is comprised of personnel wh from this dealer and I recommended this dealer to two neighbors who purchased cars. The organization from top to bottom is comprised of personnel who are knowledgeable, courteous, attentive and very competent. I regret that the "Reason for Visit" is so limited as I can say that I have purchased new and I use HC for service as well. When I visit for service, not only am I greeted courteously by the Service folks but I am also greeted by the folks who sold me the cars. I am always asked if the cars are running well, providing the same fun and excitement as the day we bought it, etc. I like cars and I particularly like Audis. The folks at HC indulge my passion and share my enthusiasm. They talk "cars" with me and make each visit a pleasure - not a chore. I have recommended them in the past and will happily do so in the future. Don DeNovellis More

It was a pleasure working with Audi Burlington and throughout the process of purchasing my 2011 Audi A8. I had visited all four of the Audi dealerships in Metro Boston and was impressed by only this o throughout the process of purchasing my 2011 Audi A8. I had visited all four of the Audi dealerships in Metro Boston and was impressed by only this one. The quality of the information provided far exceeded anything I experienced elsewhere. Certainly there is a difference between an intent to sell versus providing the information needed to a client, allowing them to make an informed and non-pressured decision. I came to the dealership yesterday simply to test drive the new demo car and gather more information. But I realized I would receive no better service anywhere else, and decided to purchase my new A8 then and there. I am sharing this with your Sales Manager Adnan as I believe he too is part of our decision. Too frequently, management would stay elusively behind the scenes, but Adnan’s welcoming presence made both of us more than comfortable. Thanks to you both. More

As a new owner of a used and first Audi, I was nervous with all the high end componets of the car. Audi of Burlington has been the most user friendly and reliable dealership I have ever delt with in my 40 with all the high end componets of the car. Audi of Burlington has been the most user friendly and reliable dealership I have ever delt with in my 40 years of driving. This past 4th of July weekend our convertable top became inoperable, I called the service department and droped off the car I believe on the Wednesday night before the 4th and asked if they could possibily look at the problem and have the car ready for the upcoming weekend. It appears from the service record its was not a easy fix and the car was ready the next day which made for a enjoyable weekend with the convertable. The service and timely repair was nothin short of great... Everyone at Audi of Burlington has made service a pleasant experience and I look forward to continuing the relationship. Thanks Mark and Martha Stewart More

Great appointment setup - very easy -via phone and email Great appointment setup - very easy -via phone and email Great service did a nice work on the car great communication in between when i dropped off Great appointment setup - very easy -via phone and email Great service did a nice work on the car great communication in between when i dropped off car and received it car. Audi loaner was great and virtually brand new. the DETAIL was amazing! car is as good as new! More

I was looking for a car that was particularly hard to find. I called all the Audi dealerships in around 100 mile radius from me. After our initial phone call in which this dealership didn't have what I w find. I called all the Audi dealerships in around 100 mile radius from me. After our initial phone call in which this dealership didn't have what I was looking for, they called me back two days later to tell me that they have one at the port arriving in a couple days. I had made it clear to these people that I do not live close to them, and will make the trip down to finalize/pay for the car all in one trip. That same day they took my CC # to secure the car until I could come up the next day. So the next day at 4pm I took the long trip out there only to find out that the shady salesman sold the car the same night he spoke to me and took my CC number. The sale of the car didnt bother me much, but what was very shady was the fact that no one called me to let me know the car was sold. Instead they let me drive way the heck out there to try to sell me something else. I have an Audi dealership 10 minutes from my house and drove an hour and a half to Herb Chambers because supposedly they had the car I was looking for. The salesman was specifically instructed to wait for me to arrive there to let me know that car was sold, but that they could sell me something else. Unbelievable. Between going to the bank to get a cashiers check, and the drive, I wasted over 3 hours on a Sunday because they didn't have the courtesy to call me and let me know that the car was sold. They prefer to waste your time and be jerks on the hope that MAYBE you will buy another car. Needless to say I told them what I thought of their dealership and walked away. These are the guys you want to avoid when you hear stories about shady car salesmen. Avoid Jason in the finance department like the plague Addition on 6-24-2009 George Chambers called me about this matter to try to rectify the situation that occurred. He was very understanding and really tried to help put me into another car, and for a good price. We weren't able to end up making a deal as another car wasn't located in a suitable time, but I wanted to add to this review that he personally did try to help me and made me feel better about this dealership. I am not changing my initial review as I dont think its fair to hide what has happened, but I do think the upper level management at Herb Chambers do care about their customers, and its unfortunate that my experience was with a couple people who just handled the situation the wrong way. Overall after speaking with George I would have purchased the car from them had it been available, but we were able to locate one. More