Audi Burlington - Service Center

This was an experience of a life time. The service was quick and I could wait for the car! While I waited I noticed they had free refreshments, the coffee was fabulous and they even had free apples to mun quick and I could wait for the car! While I waited I noticed they had free refreshments, the coffee was fabulous and they even had free apples to munch on! The customer service was fantastic and I felt like I was the only one being taken care of that day, I felt very important. I will recommend anyone looking for a car to come in and as well as being serviced. They earned a customer for life. More

Jon and Jeff went above and beyond my expectations in helping me get service under my warranty. Loaner cars, constant communication, and complete satisfaction. Even though Burlington is not the closest a helping me get service under my warranty. Loaner cars, constant communication, and complete satisfaction. Even though Burlington is not the closest auto repair shop, nor the closest Audi, in a world of discounts and Groupons to many other places, I will continue to take my car there for any service! More

It is always a pleasure to come in to have my Audi cars serviced at Audi Burlington. Jen has been great at scheduling my maintenance appointments and to make sure I have a great loaner car when I drop off serviced at Audi Burlington. Jen has been great at scheduling my maintenance appointments and to make sure I have a great loaner car when I drop off my car for service, Jen does go out of her way to make sure we get the best service possible and that we are a satisfied customer. More

I've worked with Jim several times over the past few I've worked with Jim several times over the past few years, and it's always been a good experience. Jim is always friendly, and greets me by name wh I've worked with Jim several times over the past few years, and it's always been a good experience. Jim is always friendly, and greets me by name when I arrive. He looks out for my interests when my car is there for service, making sure that whatever repairs are necessary are covered by the warranty whenever possible, and he always makes sure I have some alternate transportation, providing a loaner car whenever I need one. The service set-up at Burlington Audi in general seems to be a good one. I've never had a problem obtaining a service appointment at a time which is convenient for me, and the repairs that have been done have been done right the first time. More

As some may be aware, Audi's have gotten some negative press lately due to oil consumption issues, and because of this problem, some might be a little nervous about purchasing one. Let me assure negative press lately due to oil consumption issues, and because of this problem, some might be a little nervous about purchasing one. Let me assure you that if you do have such a worry, Audi Burlington takes the issue very seriously and makes every effort to address it in a timely manner. When I brought my 2007 A4 in for its last service, I spoke with Jim Parolisi, who informed me that he wanted to run a test on the engine to see if my car was having this issue (it was). Without any prompting on my part, Jim informed me that all service would be performed free-of-charge, and it was completed within two days. Not only did Jim take the time to explain the cause of the problem and the steps that were taken to address it, but when I had a follow up question three days later, he responded to my emails within minutes. While it is never fun when something goes wrong with one's car, Jim definitely helped to make the process as painless as possible. For that reason, I'd highly recommend Audi Burlington for those looking to service an Audi or who are in the market to purchase one. More

I've dealt with Jeff Buchholz on multiple occasions and the guy makes any service needs extremely easy. Very thorough with follow up, great communication regarding what is going on with the vehicle and and the guy makes any service needs extremely easy. Very thorough with follow up, great communication regarding what is going on with the vehicle and any unintended needs and always willing to accommodate extra needs. Professional, pleasure to work with and will keep me coming back to Burlington Audi for anything in the future! More

I did not wait long to reach Jim and have a service scheduled with a loaner at my convenience. Since I was pressed for time the loaner was delivered to me at my convenience and it arrived exactly on t scheduled with a loaner at my convenience. Since I was pressed for time the loaner was delivered to me at my convenience and it arrived exactly on time. The loaner was another very audi which I really appreciated. The part needed to be ordered for my car on a Friday so I was notified and told exactly when the work would be done and when to expect the call. Again, the call came in on the day I was told. The service need was a recall and was considered under warranty and I really appreciated that my car was being taken care of in a professional manner and that audi was standing behind their product and service. Not only was the customer service attentive and courteous, but also made sure my car was in great working condition and washed for me before I drove it away. Not that is customer service and that I why I own an audi. :) More

Writing this review as a result of the service department being very accommodating with my schedule, bringing a loaner car out to me at work and picking up my car to bring in for service. I appreciate this being very accommodating with my schedule, bringing a loaner car out to me at work and picking up my car to bring in for service. I appreciate this customer service as it is very helpful for me not to have to drie out of my way early in the morning! More

I brought my Audi A4 in for service, the battery was dead and a few other small issues. I call Jeff Hurd and he schedules me to bring the car in the next day - anytime. Last time in, I got a new A4 to borro and a few other small issues. I call Jeff Hurd and he schedules me to bring the car in the next day - anytime. Last time in, I got a new A4 to borrow, so I was tempted to grab a loaner, but I didn't need one this time. The car was ready for me in 2 days. Everything fixed. Jeff contacted me twice during the service time to explain what was happening to my car. I appreciate the communication - no surprises when I get the invoice. Perfect!! This service department makes the whole experience seamless... Easy to drop off and easy to pick up. More