Audi Burlington - Service Center

I came in for the regular service and I had the engine light on. Jeff first looked if there was any recalls that needed to be perform. I left the car there for the week-end, which I didn't mind since Audi light on. Jeff first looked if there was any recalls that needed to be perform. I left the car there for the week-end, which I didn't mind since Audi Burlington left me with a nice Audi Allroad as a loaner. Once I picked up the car, the engine light came back after a day for another issue with the turbo valve, they took my car in right away and left me with another loaner. The process was very smooth. Jeff gave me a discount on the service the second time since they didn't see it the first time I came. The price for the repairs was still quite high in my opinion, but the service is of excellent quality. More

The customer service was great - I was able to call and make an appointment for the following day. A loaner was given free of charge, a brand new 2013 audi my same model, which always makes giving up my c make an appointment for the following day. A loaner was given free of charge, a brand new 2013 audi my same model, which always makes giving up my car, if even for a day, that much easier. Jim was very responsive to me and my requests, whether it was preferred contact type email/phone/text (and actually using the preferred contact type), timing for dropping off/picking up, and just letting me know the status of my car. I previously had been going to Rt.9 Audi in Brookline, but foresee coming back to Audi of Burlington over the previous spot for all of these reasons. More

I have been a customer of Herb Chambers Audi Burlington for some time. I currently own Audi S4 series models and would not think of going to a different dealership for my service, because of Jim parolisi, for some time. I currently own Audi S4 series models and would not think of going to a different dealership for my service, because of Jim parolisi, Jeff Hurd,Jeff Buchholz,and John Borgeson. Jim parolisi is very professional and knowledgeable. I would recommend this team to any and all of my friends for their knowledge.Very professional and a pleasure to deal with. Provided updates as the vehicle was being serviced. Highly recommend this dealership for both sales and service. Very knowledgeable staff all around Thank you! Ramesh. More

Took vehicle in for a noise with brakes - they did everything to make it easy for my wife to get the car serviced and dropped her off at the mall so she could spend more of my money!!! Got to love th everything to make it easy for my wife to get the car serviced and dropped her off at the mall so she could spend more of my money!!! Got to love that!!! More

Last week my Audi A-6 oil warning light came on and I found the level to be low when I checked the dip stick. This was the first time I experienced a low oil level in almost four years of ownership so I found the level to be low when I checked the dip stick. This was the first time I experienced a low oil level in almost four years of ownership so I called Jim Parolisi at Audi Burlington who told me to bring my car in rather than try to replace the oil myself and possibly use the wrong type. He said there was a recall to replace the engine breather that would reduce oil usage so my problem would not occur again. I asked if I should schedule my next minor maintenance at the same time. Jim replied that I had 4,500 miles before it was due and it would be OK to wait since he would top off the oil during the recall work. He also told me there was another recall they would do at the same time to replace the radiator mounts with an improved design to give the radiator better support. Jim told me there would be no charge for any of the work which included testing after the installations were completed.He was able to work me into their schedule at a convenient time for me and arranged for a new A-6 as a loaner vehicle. When I told Jim I preferred to pick my car up the next day to sync with an appointment in the area rather than come back that evening, Jim replied that this would not be a problem. When I returned the next morning my car was ready and as usual it had been washed and the interior cleaned. I have dealt with Jim Parolisi for several years and found him to be highly professional, extremely knowledgeable, and very pleasant to deal with. When I had a frustrating experience with a front end alignment problem and out of round tire two years ago, Jim patiently worked through it with me during several visits until a solution was found and implemented, Regardless of the problem or question I have and no matter how busy he is, Jim calmly stays engaged on my issue or question until I'm satisfied.These are things you don't forget. I hope Audi Burlington realizes what an outstanding employee and company representative they have in Jim Parolisi. More

The Audi Burlington dealership is well managed and Jeff Hurd, my recent service tech, was great to work with, very responsive to my requests, and handled each step of the process with great professionalism Hurd, my recent service tech, was great to work with, very responsive to my requests, and handled each step of the process with great professionalism and consideration. More

Jeff was really patient and helpful! I didn't know how to exactly describe what was going on with my car but he KNEW and my car was fixed and put back into perfect shape!!! I'm really happy I chose th how to exactly describe what was going on with my car but he KNEW and my car was fixed and put back into perfect shape!!! I'm really happy I chose this dealership, they were really fast and efficient! Thanks guys :) More