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Audi Burlington - Service Center

Burlington, MA

4.8
1,407 Reviews
Call Service Center (781) 272-8880

1,407 Reviews of Audi Burlington - Service Center

Sort by
May 18, 2023

They are very attentive and punctual. They do a nice job servicing my vehicle. The dealership is comfortable if I need to wait. More

by Middlesex Majors
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Max
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May 18, 2023 -

Audi Burlington responded

Thank you for sharing your review! We're pleased that our team earned your 5 stars! -Audi Burlington

May 18, 2023

The attention I received from Anthony and Ali are superb In addition with your reception staff; everyone is polite and prompt More

by bonetta
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony Ferreira
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ali Mohajer, Kelly Mullaney
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May 19, 2023 -

Audi Burlington responded

We're thrilled to see that you had a superb experience working with Anthony, Ali & the rest of the team here at Audi Burlington! Thanks for choosing us for your automotive needs and please don't hesitate to reach out if we can be of service again in the future!

May 17, 2023

Jim has always been very courteous and helpful. Audi of Burlington does excellent work overall. Helps to have a loaner when my car is being serviced. More

by Love my audi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Parolisi
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 19, 2023 -

Audi Burlington responded

Thank you for trusting Jim & the Audi Burlington team with your service needs! We appreciate the kind feedback and look forward to serving you next time!

May 17, 2023

Everyone is very friendly and helpful. They sent a text video to let me know what the problem was. More

by Mccrackenlaura
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony Ferreira
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 18, 2023 -

Audi Burlington responded

Thank you for your review! We're so happy that our team went above and beyond during your recent appointment! We look forward to seeing you next time at Audi Burlington!

May 17, 2023

I have multiple Audis and this dealership has always provided excellent support and service. They are always accommodating to my schedule when needing to bring my cars in for routine service. More

by Dhurley1003
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Parolisi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 19, 2023 -

Audi Burlington responded

We're so glad to hear that you've had excellent experiences with our team here at Audi Burlington. It means a lot to us that we've been able to accommodate your schedule and keep your Audi vehicles running smoothly. Thank you for taking the time to share your positive feedback and for trusting us with your Audi maintenance needs!

May 16, 2023

I was not given an estimated bill before work was done. Just estimate for one procedure given by a text which I thought was the total cost. They should of sat down and go over the whole cost of the work it More

by smartinello
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jim Parolisi
2.0
This rating includes all reviews, with more weight given to recent reviews.
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May 24, 2023 -

Audi Burlington responded

Hello Stephen, If you had requested additional information Jim would have spent as much time as necessary to ensure you understand the costs associated with the services your vehicle needed. Although we understand your frustration, it makes sense to us that the costs of additional service are added to the costs of the routine maintenance already performed. If you think I can do anything at all do not hesitate to reach out. Matthew Brickey - Service Manager - mbrickey@herbchambers.com

May 24, 2023 -

smartinello responded

Jim should have went over all the costs line by line to give me a final number before the work was done. Instead he texted me one number for the lower control arm bushings which gave me the impression that was the total cost. I also requested, when I made the appointment on line for a transmission fluid change, and that was not done.

May 16, 2023

I was very pleased with the service at Audi. Jim my service advisor was excellent! More

by Msullivan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Parolisi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 18, 2023 -

Audi Burlington responded

Jim and the team are glad you had such a great experience here! We look forward to seeing you at your next appointment! Thank you! - Audi Burlington

May 16, 2023

Really incredible service. I’ve never had an easier time getting in and out and always have prompt updates on what’s going on with my car there. No one likes having to get thei More

by M.fumicello1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kelly Mullaney
Report | Print
May 18, 2023 -

Audi Burlington responded

Thank you for trusting the Audi Burlington team with your service needs! We appreciate the kind feedback and look forward to seeing you again next time!

May 16, 2023

Excellent sales experience and great service team. Highly recommend Audi Burlington to anyone considering a purchase. More

by Stephanie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Parolisi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Max (service)
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May 18, 2023 -

Audi Burlington responded

Stephanie, we're so happy to hear about your positive experience with both our sales and service teams. Thank you for recommending Audi Burlington to others who are looking for a great dealership. We appreciate your support and hope to see you again!

May 08, 2023

Service provided exceeded expectations - entire process was crisp and clear. Only took 5 minutes to check in and get loaner and be on my way..The vehicle service video was really a great tool! Communicat More

by Sgi_ma
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony Ferreira
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 10, 2023 -

Audi Burlington responded

We are happy to hear that your service experience at Audi Burlington exceeded your expectations! We appreciate your compliments on the loaner process and are glad that you found the vehicle service video helpful. It was a pleasure to serve you, and we hope to see you again soon for any future needs! Thank you!

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