Audi Charlotte

I have been a loyal Audi Charlotte customer for years, having purchased two new Audis and servicing them exclusively here. Six years ago, I even gave them a 5-star review. Unfortunately, this dealership h having purchased two new Audis and servicing them exclusively here. Six years ago, I even gave them a 5-star review. Unfortunately, this dealership has now lost my business for life. My 2020 Audi Q7 sat immobilized in their service bay for nearly six months due to an engine failure. I purchased platinum warranty coverage through Audi Charlotte, but when the engine failed, I was told I would still owe thousands out-of-pocket — the exact opposite of what I was promised when I bought the coverage. The service advisor, finance manager, and sales staff I worked with were professional, helpful, and apologetic. They clearly tried to assist me. The real breakdown was at the leadership level. Senior management mishandled this situation from beginning to end. Promises were not kept, options I was told would be prepared were not, and when I finalized discussions at the store, leadership did not even extend the courtesy of a handshake or an apology. Instead, the complete opposite of what should have happened occurred. After endless delays and conflicting information, management’s “solution” was to move me into a non-Audi vehicle — essentially dismissing my brand loyalty entirely. In the end, I paid more than I should have just to end the ordeal and walk away. All senior management had to do was step up, treat me like the valuable customer I was, and stand behind the product and warranty they sold me. This experience did not have to end this way. With the right leadership involvement, Audi Charlotte could have earned my trust and business back. Instead, they lost a loyal customer and future business because of poor management and a warranty that was not honored when I needed it most. More

This dealership is not professional. We bought a 2025 dealer test drive/loaner Q7 with 8k miles on it and it did not have a rear window wiper blade. Called our sales rep several times ei We bought a 2025 dealer test drive/loaner Q7 with 8k miles on it and it did not have a rear window wiper blade. Called our sales rep several times either no response. Finally called parts, I return call and then service, finally spoke to a manager who said they would put it on. And oh by the way, they didn't inspect it or change the oil before they sold it to us so we had to pay $300 for that. They ended up charging us for the wiper blade which we are now disputing but again not retuning phone calls. Sales rep was Yehor, very shady. More

Recently, I was in market for a car as a first-time car buyer. Audi Charlotte went above and beyond to help me get approved for a car in my price range that I wanted. They had everything in place to make s buyer. Audi Charlotte went above and beyond to help me get approved for a car in my price range that I wanted. They had everything in place to make sure I walked away happy! The GM of this store made it happen… And I am beyond grateful! More

I am writing to express my disappointment with the service I’ve received regarding my Audi Q7, which recently experienced an electrical malfunction. I trusted Audi for its reputation of quality and pr service I’ve received regarding my Audi Q7, which recently experienced an electrical malfunction. I trusted Audi for its reputation of quality and premium service, but my recent experience has been far from satisfactory. My Audi Q7 was towed by Audi Road Assistance to Audi Charlotte due to an Electrical Malfunction that completely stopped the vehicle. However, I was informed that it would take three weeks just to review the vehicle because the dealership does not have sufficient staff to handle the workload. This delay is both unreasonable and unacceptable, particularly for a brand that prides itself on luxury and customer care. Is most incredible thing is that the Service Manager said regarding the 3 weeks “you can go ahead and came and pick it up” knowing that the car does not work. A delay of this magnitude not only leaves me without reliable transportation but also undermines my confidence in Audi’s ability to support its customers. I respectfully request that Audi USA intervene to expedite the review and repair process for my vehicle. Additionally, I believe it would be appropriate to address the staffing issue at Audi Charlotte to prevent such delays from impacting other customers in the future. More

We were interested in a particular vehicle and Brandon found it and sent a video and met us today. We couldn’t be more please with his courtesy, professionalism and attention to detail. We highly recomm found it and sent a video and met us today. We couldn’t be more please with his courtesy, professionalism and attention to detail. We highly recommend asking for Brandon if you’re interested in owning an Audi, and don’t you deserve an Audi ! More

Audi gives me the run around over charge you and don't stand behind there parts stand behind there parts More

We had an excellent experience with Brandon! He went above and beyond to help us. We just moved to NC from OH! There was an issue with insurance and our new NC State Farm agent didn't reply to He went above and beyond to help us. We just moved to NC from OH! There was an issue with insurance and our new NC State Farm agent didn't reply to any of our messages. Brandon was able to secure insurance through another source and got us into our new vehicle. In my opinion, this dealership needs more employees in the finance dept. More

Always a very friendly atmosphere. Everyone was very helpful and the paperwork was quick which is a plus Everyone was very helpful and the paperwork was quick which is a plus More

Just finished purchasing my second Audi Q5 from Audi Charlotte. Wonderful place to purchase a car! Charlotte. Wonderful place to purchase a car! More

After much research, I found a car that greatly interested me and visited the dealership to see it, drive it. We arrived at an agreed upon price and I left the dealership within 3 1/2 hours, drivi interested me and visited the dealership to see it, drive it. We arrived at an agreed upon price and I left the dealership within 3 1/2 hours, driving home in a "new-to-me" vehicle. Overall, I was very pleased with my experience at Audi Charlotte. More