Audi Charlotte

After extensive research of luxury brand SUV’s, in October 2025, I decided on an Audi SQ5 Sportsback Prestige model. I contacted Audi dealers in Charleston SC, Hilton Head SC, Columbia SC, and Charlo October 2025, I decided on an Audi SQ5 Sportsback Prestige model. I contacted Audi dealers in Charleston SC, Hilton Head SC, Columbia SC, and Charlotte NC in search of this particular model, blue exterior with black interior. After initial contact with the afore mentioned dealers, I received one maybe two calls from Charleston, Hilton Head and Columbia dealers with Premium Plus Models that were not Sportback editions. Yehor from Charlotte Audi was the only one that kept looking for the vehicle and kept in touch with me. I had honestly given up looking for it until the 2026 models came out. I even tried to order the specific model I was looking for from Audi.usa website however it was not available for order at that time. On Tuesday, December 22nd, Yehor called to inform me he had located the exact vehicle I was looking for in FL and asked me if I wanted to proceed with the sale. I immediately agreed and gave him a deposit. In my experiences, I have never had a salesman continue to try to find the right automobile to satisfy customer. My experience with Yehor and his Sales Manager Dima, was outstanding. In my opinion, they both went above and beyond for me. My wife and I had to make a 3-hour trip to Charlotte to pick up the vehicle. The delivery was slightly delayed therefore, Yehor and Dima had the car brought to me at our hotel the next morning to expedite our trip home. Charlotte Audi is the best Audi dealer in the South Eastern US region if you ask me. Thank you for all you did gentlemen. More

Stay away from the service department. I drove about 45 miles with a completely functioning car with only a check-engine light, expecting a routine diagnosis from a dealership that markets I drove about 45 miles with a completely functioning car with only a check-engine light, expecting a routine diagnosis from a dealership that markets itself as the expert. After their inspection, my Audi was returned undriveable and basically scrap. No one warned me that their diagnostic process carried any risks. They have refused to take accountability and responsibility for the way they returned my car and instead presented me with a very expensive estimate. Three weeks later, my car is still there. I have tried to email various folks to get an explanation and potential resolution, and they are all refusing to respond. Meanwhile, I have been left without a car and they have zero sense of urgency. I guess they only care if you are buying a new car. If you’re thinking of using their service department, please be aware: you may not get full transparency, and you may not get your car back in the condition you left it. Based on my experience, I cannot recommend the service department to anyone. More

Frustrating experience with broken promises and poor service. I purchased a 2022 Audi and only recently learned—during my last visit—that I had a service contract. The dealership is 40 minutes away, a service. I purchased a 2022 Audi and only recently learned—during my last visit—that I had a service contract. The dealership is 40 minutes away, and when I returned with 45,770 miles (well under the 52,000-mile/5-year coverage), they would not honor the contract. I had scheduled the appointment two months in advance and noted a radio issue which was also an issue at my last visit, but was told on the day of service that it would take several days to diagnose. No loaners were available unless booked months ahead. When I asked to speak with a manager, he sent a message through a salesperson instead. Very Disappointed. My previous experience was great. More

I have been a loyal Audi Charlotte customer for years, having purchased two new Audis and servicing them exclusively here. Six years ago, I even gave them a 5-star review. Unfortunately, this dealership h having purchased two new Audis and servicing them exclusively here. Six years ago, I even gave them a 5-star review. Unfortunately, this dealership has now lost my business for life. My 2020 Audi Q7 sat immobilized in their service bay for nearly six months due to an engine failure. I purchased platinum warranty coverage through Audi Charlotte, but when the engine failed, I was told I would still owe thousands out-of-pocket — the exact opposite of what I was promised when I bought the coverage. The service advisor, finance manager, and sales staff I worked with were professional, helpful, and apologetic. They clearly tried to assist me. The real breakdown was at the leadership level. Senior management mishandled this situation from beginning to end. Promises were not kept, options I was told would be prepared were not, and when I finalized discussions at the store, leadership did not even extend the courtesy of a handshake or an apology. Instead, the complete opposite of what should have happened occurred. After endless delays and conflicting information, management’s “solution” was to move me into a non-Audi vehicle — essentially dismissing my brand loyalty entirely. In the end, I paid more than I should have just to end the ordeal and walk away. All senior management had to do was step up, treat me like the valuable customer I was, and stand behind the product and warranty they sold me. This experience did not have to end this way. With the right leadership involvement, Audi Charlotte could have earned my trust and business back. Instead, they lost a loyal customer and future business because of poor management and a warranty that was not honored when I needed it most. More

This dealership is not professional. We bought a 2025 dealer test drive/loaner Q7 with 8k miles on it and it did not have a rear window wiper blade. Called our sales rep several times ei We bought a 2025 dealer test drive/loaner Q7 with 8k miles on it and it did not have a rear window wiper blade. Called our sales rep several times either no response. Finally called parts, I return call and then service, finally spoke to a manager who said they would put it on. And oh by the way, they didn't inspect it or change the oil before they sold it to us so we had to pay $300 for that. They ended up charging us for the wiper blade which we are now disputing but again not retuning phone calls. Sales rep was Yehor, very shady. More

Recently, I was in market for a car as a first-time car buyer. Audi Charlotte went above and beyond to help me get approved for a car in my price range that I wanted. They had everything in place to make s buyer. Audi Charlotte went above and beyond to help me get approved for a car in my price range that I wanted. They had everything in place to make sure I walked away happy! The GM of this store made it happen… And I am beyond grateful! More

I am writing to express my disappointment with the service I’ve received regarding my Audi Q7, which recently experienced an electrical malfunction. I trusted Audi for its reputation of quality and pr service I’ve received regarding my Audi Q7, which recently experienced an electrical malfunction. I trusted Audi for its reputation of quality and premium service, but my recent experience has been far from satisfactory. My Audi Q7 was towed by Audi Road Assistance to Audi Charlotte due to an Electrical Malfunction that completely stopped the vehicle. However, I was informed that it would take three weeks just to review the vehicle because the dealership does not have sufficient staff to handle the workload. This delay is both unreasonable and unacceptable, particularly for a brand that prides itself on luxury and customer care. Is most incredible thing is that the Service Manager said regarding the 3 weeks “you can go ahead and came and pick it up” knowing that the car does not work. A delay of this magnitude not only leaves me without reliable transportation but also undermines my confidence in Audi’s ability to support its customers. I respectfully request that Audi USA intervene to expedite the review and repair process for my vehicle. Additionally, I believe it would be appropriate to address the staffing issue at Audi Charlotte to prevent such delays from impacting other customers in the future. More

We were interested in a particular vehicle and Brandon found it and sent a video and met us today. We couldn’t be more please with his courtesy, professionalism and attention to detail. We highly recomm found it and sent a video and met us today. We couldn’t be more please with his courtesy, professionalism and attention to detail. We highly recommend asking for Brandon if you’re interested in owning an Audi, and don’t you deserve an Audi ! More

Audi gives me the run around over charge you and don't stand behind there parts stand behind there parts More

We had an excellent experience with Brandon! He went above and beyond to help us. We just moved to NC from OH! There was an issue with insurance and our new NC State Farm agent didn't reply to He went above and beyond to help us. We just moved to NC from OH! There was an issue with insurance and our new NC State Farm agent didn't reply to any of our messages. Brandon was able to secure insurance through another source and got us into our new vehicle. In my opinion, this dealership needs more employees in the finance dept. More