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Audi Charlotte
Matthews, NC
1,139 Reviews
Thank you for considering us for your automotive needs. We sell the exciting new Audi models, as well as a comprehensive array of used cars, trucks, crossovers and SUVs. Our courteous, experienced and professional staff is waiting to assist you.
Browse the Audi Charlotte new and used car inventory online, submit any applicable forms, then come in for a test drive and talk with us about our fantastic car loan and lease options. You can also request more information about any of our new or used vehicles, Audi auto parts, or Audi repair and service, by using our contact form or by calling the number above.
The Audi Charlotte Car Finder form is a convenient way to have us search for the vehicle you want. Submit it right now, and we will contact you when we find the vehicle you have described! Our new Audi and used car dealership is located at 9300 E. Independence Blvd, Matthews, NC. We have served customers from Matthews, Concord NC, Rock Hill SC, Fort Mill SC and all over the greater Charlotte Metro area.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 1,139 reviews
June 14, 2017
Outstanding salesman Family second purchase from Mr. Shelton. He is very professional and very knowledgeable about the Audi products. I would highly recommend him to my fr Family second purchase from Mr. Shelton. He is very professional and very knowledgeable about the Audi products. I would highly recommend him to my friends and family. More
by red10
June 12, 2017
Efficient and Responsive Team I started with their internet sales manager Patrick Hayden and then we worked with their sales specialist Joel Handschin in purchasing a Q5. We knew w I started with their internet sales manager Patrick Hayden and then we worked with their sales specialist Joel Handschin in purchasing a Q5. We knew what vehicle we wanted. The whole team helped us go through the vehicle purchase process very efficiently. Everyone was very courteous and responsive to our time constraint on a late Friday. More
by MXR
June 11, 2017
Great service from Rich Gouhin Rich was really helpful and responsive during the purchase process. I purchased the car online and managed the sale from Atlanta. What could have be Rich was really helpful and responsive during the purchase process. I purchased the car online and managed the sale from Atlanta. What could have been a challenging transaction was made simple thanks to Rich's communication with me through the process. Ernesto & Peppi were also very helpful . Very much appreciated! More
by lbull
June 10, 2017
Very easy-going salesperson and low stress experience. Walter was very patient with my wife and I and didn't create pressure. The part I was most impressed with was that when we went to sit in the cafe to Walter was very patient with my wife and I and didn't create pressure. The part I was most impressed with was that when we went to sit in the cafe to discuss whether or not to buy the car, the salesman left us alone! His desk was a short distance away, but he respected our privacy and didn't try to "check-in" every few minutes to take our temperature. He also followed up with us on a couple of minor issues; things that many salespeople would have ignored since the sale had already been closed. They would not negotiate on the price, but to be fair on this particular "slightly" used car the price was already very good. We have no complaints and my wife loves her car. More
by JEP1314
June 09, 2017
Summer fs Audi Audi of Charlotte provided a great new car purchasing experience. Futuristic dealership layout that promotes the technological aspects of the Audi br Audi of Charlotte provided a great new car purchasing experience. Futuristic dealership layout that promotes the technological aspects of the Audi brand. Richard Gouhin proved very knowledgeable with all things Audi. More
by Barbara
June 08, 2017
New car sales Very efficient and effective process to purchase. Salesperson was very knowledgeable with the car available and specs of each. Walter was able to expl Very efficient and effective process to purchase. Salesperson was very knowledgeable with the car available and specs of each. Walter was able to explain the features and why each would fit my need. More
by Author
Employees Worked With
June 07, 2017
Best car dealership ever Walter was very nice and knowledge! He gave me exactly what I asked for . Everyone was pleasant and welcoming I would refer this dealership to anyone Walter was very nice and knowledge! He gave me exactly what I asked for . Everyone was pleasant and welcoming I would refer this dealership to anyone More
by classof2011.
June 06, 2017
Great All the Way Around I was having issues with my turbo on 2011 A5. I asked the Service Dept if they could could get me in touch with a Sales person. I received a call back I was having issues with my turbo on 2011 A5. I asked the Service Dept if they could could get me in touch with a Sales person. I received a call back within an hour and came in that night to start looking at my options. Everyone was extremely helpful in getting me in something that I was looking for. Walked away a very happy customer! More
by Rcgp18
Employees Worked With
Other Employees :
Ernesto Bonita, Jim Mangano, Natalya Depasse
June 02, 2017
Integrity and Great Service are Priceless!!! I moved 2.5hrs away, but I will still buy my next car here and have it serviced here. Thanks Charles and Kenny! See why below. I have a 2012 Aud I moved 2.5hrs away, but I will still buy my next car here and have it serviced here. Thanks Charles and Kenny! See why below. I have a 2012 Audi Q5 ordered Oct 2011 and delivered Dec 2011. Until Feb 2017 nearing my 100,000 anniversary, I had not had a single issue with my car. Performance wise, it has been my best car to date!!! I noticed an issue with my oil light in late Feb 2017. To make things a little more complicated, I no longer lived in Charlotte and there was not an Audi Dealer in my new town now 2.5hrs away. When I called the dealership 3 different times to: first, learn what kind of oil my car required; second, how to read the oil level; and finally how to open the hood, it was probably obvious that I was much in need of help! This is where Car Super Hero Charles Hinshaw stepped in to assist. Based on my calls, he recognized this issue and realized that while I had a 2012, my car was actually built in 2011. This issue was something that had a documented cure..........if only I had a 2011 and not a 2012. So, Charles asked that I give him a day to check on something. Apparently he took these findings to Kenny the Service Manager. After reviewing the issue with my car, both agreed that it should be covered due to the year it was built. My Q5 was grandfathered in to cover whatever this issue is called!!! That is not only fair but exceptional service because I assure you, most would have not gone any further than that 2012 date. I took them my Lady Q and they stood by their product as promised! I get her back today!!! Happy to drive my 2.5 commute to 9300 Independence Blvd, in Charlotte NC to pick up my Lady Q! Next year I will get my 2018 A5 manual shift. I admit, I almost hesitated once I realized there was no Audi dealership here. But integrity and great service are priceless so, I will drive my 2.5hrs to see Pat for my next purchase! Honorable mentions to CJ, Pat, and Kyle based on other great Audi experiences . Thanks All and see you soon! More
by Lady Q
Employees Worked With
Charles Hinshaw
June 02, 2017
Excellent Services Mark was very polite & helpful. The service was thorough and speedy! The price for parts & service was very reasonable as well. I was beyond pleased w Mark was very polite & helpful. The service was thorough and speedy! The price for parts & service was very reasonable as well. I was beyond pleased with Audi of Charlotte. More
by VellaBess1
Employees Worked With
Mark Hurst
