Audi Chattanooga - Service Center

They over filled my oil during an oil change. I returned to the dealer to get it corrected. 60 mile round trip and 2 hours to the dealer to get it corrected. 60 mile round trip and 2 hours More

Serviced Vehicle My service(oil change) was due on my vehicle and I scheduled the service online, which I requested a loaner vehicle as well. I was very worried that m My service(oil change) was due on my vehicle and I scheduled the service online, which I requested a loaner vehicle as well. I was very worried that my request for a loaner vehicle would not be fulfilled as requested, due to previous visits to the dealership and they were not met. When I met Austin (first time today, he was very pleasant greeted me with a smile. He was professional, and very easy going. He informed me of the timeframe of my service and my loaner car was ready. I was so pleased with that one small request, it truly made my day and turned my negative experiences into a positive one. I thanked Austin for his effort, and I told him I hope he stays in the service department, good employees makes all the difference in the world. More

Don't buy an audi I had my audi A6 engine basically fall apart at 43000 miles. After 3 major engine repairs (Cylinder and spring replacement, then cam shaft replacemen I had my audi A6 engine basically fall apart at 43000 miles. After 3 major engine repairs (Cylinder and spring replacement, then cam shaft replacement, then engine block replacement they expect me to accept the engine is "just fine".) I asked audi 1 800 number to replace the engine with a new engine. They refused and gave no help on buying back this defective car Would you trust it after being on the side of the road for a tow this many times. I don't think so. More

Revised review. Took my TT convertible in for service with a number of issues to be resolved. Steve in service was both polite and knowledgeable. I didn't realize i Took my TT convertible in for service with a number of issues to be resolved. Steve in service was both polite and knowledgeable. I didn't realize it at the time, but the 12 year age of my car made it difficult for Steve to locate a part/parts needed for my car. In my opinion Steve tried very hard to find the part and to have it shipped in. I did become a bit concerned that rental car fees were continuing to add up on me, so I contacted the General Manager, Jeremy Holsenback, who became involved immediately. His reply to my message was complete, knowledgeable and helpful. The part has arrived, and my car will be ready this afternoon. I am very pleased with the attention given to my circumstances by both Steve Garverick in Service and by Jeremy Holsenback, the General Manager. These two gentlemen are great examples of exceptional customer care, and my heart-felt thanks go out to both of them and to the service technician who performed the work on my car. I certainly hope and expect this revised summary of my experience at Audi of Chattanooga leaves no doubt about my feelings about the dealership. I can only give them the highest rating available along with my thanks. Gary Foster More