Audi Coral Springs

Awful Experiene with Sales Manager Ron Bacak I recently leased a Q7 from this dealership. My salesperson was Daniel Nass. He is a very nice person and will do whatever is possible to make su I recently leased a Q7 from this dealership. My salesperson was Daniel Nass. He is a very nice person and will do whatever is possible to make sure you have a nice experience. The car I chose had several issues. There were dents in the hood and quarter panel... ants inside and outside the car and the detail job on the vehicle was terrible. The dents were fixed (although I still see the remenance of one of them). They said the ants were taken care of... we shall see about that. But they detailed the car again and but can't seem to get dirt off the roof of the vehicle. I was told the "professional detailer" was there that day and would definitely be able to get the dirt off. Well... didn't happen. And I was told "he can't get the dirt off". This is where everything goes SOUTH... I noticed there was a possible leak in he roof. I told Daniel and he got Ron Bacak. From the start of all these issues I was told I could swap the vehicle out with another one on the lot. Unfortunately the color cobination we chose was not in stock. I said to Ron after showing him the leak... "This car seems to have too many issues... I think I will take you up on your offier to swap the car out." He said "ok... go choose one on the lot". I asked him if he could locate one since the color combination we chose was not in stock anymore. His response was "I REFUSE TO DO THAT". I asked "why"? He says "Because I am not bringing in a car for a deal I have already lost thousands on." He said this with an argumentative tone to his voice. I told him I refule so believe he lost thousands on my deal and his reaction was "are you calling me a liar"? I told him I wasn't calling him anything but that I think he telling anyone that is insulting their intelligence. And he then said again "so you are calling me a liar then". I was not calling him a liar. Those words never passed my lips. But I will stand by my comments that I REFUSE to believe he lost thousands on my deal and that auro dealerships are losing money on these deals. Yes, they win some and lose some... but they make it sounds so much worse than it is. And IF IF IF IF that was the case... how unprofessional to throw that in my face when we are trying to resolve an issue I did not cause. I told him his comments were innaproprate and unprofessional. No employee (manager or otherwise) should shove gains and/or losses in a customers face when it comes to resolving a real issue. I purchased a car in good faith and this man was acting so unprofessional. He then told me I was being rediculous for complaining about dirt on the roof that the detailer could not get out. A side note... when I got home I took Turtle Wax Bug & Tar Remover and the dirt comes right off. So clearly I was either lied to about the "professional detailer" working on the car... or their detailer has NO idea what he is doing. So when he was telling me how rediculous I was being for complaining about the dirt on the roof... he was holding up his hand to show me a space between his thumb and index finger to display how little the area was with the dirt. This man just didn't know when to stop. It was the first time I spent this much money and made to feel this horrble. No one should have to deal with this when you buy any car... especially a $60,000 Audi. I wonder if his reation would have been better if I had purchased a R8. I wonder if it would have been worse if it was only an A3. I wonder if Audi would approve of how this man speaks to people. And this is not an isolated incident. I know someone that purchased a car from this dealership a few weeks ago and mentioned how they did not car for Ron Bacak. Clearly this man needs to learn how to speak to people. In addition he also said some innapropriate things to me and Daniel Nass during the purchase process. But that is a whle different issue. I can only give this dealership 1 star at the momet. This man took what was a decent experiene and just threw it out the window. He ruined it for me... even-though there were some other people that interveened and tried to smooth things over. Rance Williams was a very and wanted to help. Brendan Smith was also very helpful. And I said I "don't" recommend this dealership. I can't say that definitivey though. I would recommend this dealership if you don't have to have any dealings or direct contact with Ron Bacak. Or maybe they send this man to finishing school so he learns how to handle such situations and how not to make someone feel like xxxx when they just made a large purchase (that he lost THOUSANDS on of course). More

new car We had a great experience at Audi coral Springs. We were just arriving and Richard has been great. He has been very friendly and thanks to his knowle We had a great experience at Audi coral Springs. We were just arriving and Richard has been great. He has been very friendly and thanks to his knowledge and professionalism, the purchase of our car has been easy. More

Best Car buying experience! My salesperson, Mike Rakowski, was amazing. My husband and I were extremely impressed about the amount of knowledge Mike had the Audi vehicles. He a My salesperson, Mike Rakowski, was amazing. My husband and I were extremely impressed about the amount of knowledge Mike had the Audi vehicles. He answered all of our questions and found the best options that would fit our family and budget. Geno Walsh was a great help as well! The Audi team there is pretty amazing and we look forward to returning there in the next 4 years for our next vehicle. Thank you! More

new Audi customer I've been driving Infiniti for the past 12 years, and needed a change. I looked at BMW, Lexus and other, When I went in Audi of Coral Springs, an I've been driving Infiniti for the past 12 years, and needed a change. I looked at BMW, Lexus and other, When I went in Audi of Coral Springs, and greeted by Vanessa Sotomayor, and she took the time to understand what i was looking for, she hit the mark exactly, I purchased a A5 coup, and have been driving it for the last 5 days, and truly enjoy the car. if anyone asked me where to purchase a Audi, given the choice of at least 3 to 4 dearlerships in a 20 mile range, I truly would point in the direction of Audi of Coral Springs. great team More

My new A6 My salesman Arielle did a great job finding the the vehicle that i wanted. She also was very informative by explaining the features and benefits of th My salesman Arielle did a great job finding the the vehicle that i wanted. She also was very informative by explaining the features and benefits of the Audi. You should be proud of her as a member of your team. More

Gina Becker Gina made my experience transferring my Audi to my son an easy and joyful experience. Gina was very personable as well as knowledgeable. In return we Gina made my experience transferring my Audi to my son an easy and joyful experience. Gina was very personable as well as knowledgeable. In return we ended up purchasing a new Q5 in which I am in love. Thank you Gina. More

Service Servicing my q7 is always easy and fast. Steve takes great care of me. No surprises. They always are timely and provide a loaner when needed. Servicing my q7 is always easy and fast. Steve takes great care of me. No surprises. They always are timely and provide a loaner when needed. More

Great Experience Return Audi buyer, first time interacting with this dealership but they made me feel at home after relocating to FL. They were extremely pleasant to d Return Audi buyer, first time interacting with this dealership but they made me feel at home after relocating to FL. They were extremely pleasant to deal with and were able to locate the exact vehicle I was interested in, drove it off the lot that day. Would recommend Audi Coral Springs to both first time buyers and return buyers, knowledgable and friendly stafff. More

Outstanding Service! I recently had a flat tire and called my service adviser (Claudio). I was expecting to have to make an appointment for later that day, or even the nex I recently had a flat tire and called my service adviser (Claudio). I was expecting to have to make an appointment for later that day, or even the next day. However, once Claudio knew that I had a flat tire, he shuffled things around, got me in immediately, and even arranged a loaner vehicle for me! His willingness to take care of me was outstanding. Service at Audi Coral Springs is always great! More

Always the BEST care We have been customers of Audi Coral Springs for quite some time. 3 Audis later, we still wouldn't go anywhere else for a new vehicle or service. Stev We have been customers of Audi Coral Springs for quite some time. 3 Audis later, we still wouldn't go anywhere else for a new vehicle or service. Steve Meyer is a fantastic service representative and I trust completely. The care and attention to detail he provides keeps me coming back even though my car is now out of warranty. I know that whatever he recommends to be done to my TT is necessary and he tries to keep the costs as reasonable as he can. He always has my safety and best interests in mind. Our cars are cared for by the best and after service is completed, they come back to us looking like new! We are very happy with all the staff and the experience we have dealing with them! More