Audi Coral Springs - Service Center

They will destroy your paint in their courtesy washes I have been a customer with Audi Coral Springs for 5 years and even bought a car there in 2013 and was very pleased with the sales experience and the I have been a customer with Audi Coral Springs for 5 years and even bought a car there in 2013 and was very pleased with the sales experience and the subsequent service experience with James; an English gentleman who always went above and beyond the call of duty. Unfortunately, after this recent experience I will NEVER ever ever ever return to this dealership. I purchased another Audi on April 2018 and was disappointed that James was no longer at the service desk. Regardless, I brought in my car on 7/21/2018 to perform an emissions recall. My car had recently been polished with an expensive Menzerna polish and glaze. If you don't know what Menzerna is, look it up. The car was left in showroom condition with 0 swirls and almost surgically clean paint. The service advisor, Rodrigo Venegas greeted me and was courteous so I figured everything was going to be alright with this new service advisor. I requested that the car not be washed because I did not like that their courtesy washes are not touch free and can introduce swirls. He asked me if I was sure because their washes are complimentary. I again repeated that I did not want my car washed. My car was taken to perform the recall and I sat in the nearby couches to observe my car in the service bay. After I while I became distracted on my phone and when I glanced back at the service bay I noticed that my car was no longer there. Fearing that my car had gone in the wash, I again asked the advisor if he had stressed that the car not be washed. He reassured me that he had. However, he rushed into the service bay in a panic and made several calls. My car then magically appeared in the drive bay and he came back and told me the car was ready. I again asked him, "Was the car washed?" He repeated and assured me that it wasn't. I went out into the drive bay to take possession of my car however the car was soaking wet near the trunk, the side mirrors and beneath the doors. I looked closely at the paint and to my horror there were swirls all over the car. I complained to the service advisor and he said that one pass through the car wash would not cause swirls and he "forgot" to tell them not to wash it. He then said that he will get Luan Nuriu, the service manager, to call me to offer me a detail to "buff" the swirls out. I waited several days for a call however received none. I then reached out to Luan and he argued with me about how their car wash brushes do not cause swirls because they are only a few days old and how he has been in the industry over 30 years so he knows what he's talking about (clearly he knows nothing about car detailing). Ultimately after a lot of back and forth, he offered me a voucher for a full detail, which doesn't even come close to what I paid to polish the car in the first place. I also reached out to the general manager, however have not received a call back. Do not take your car here if you value your paint. More

Superb! Very Professional and thorough from start to finish!! Would definitely get another AUDI from this dealership!! Cannot thank them enough for today’s Very Professional and thorough from start to finish!! Would definitely get another AUDI from this dealership!! Cannot thank them enough for today’s excellent customer service experience!! More

Great experience I came in to get an issue fixed with my car and left with a new car. Great service from the service department and an even better experience from Mr. I came in to get an issue fixed with my car and left with a new car. Great service from the service department and an even better experience from Mr. Alley and OT More

My bad experience with my service needs I went to the dealer after my daughters tire had an incif=dent wehere the tire came apart. I went tot he dealer and when I met with the service person I went to the dealer after my daughters tire had an incif=dent wehere the tire came apart. I went tot he dealer and when I met with the service person at the desk he did not evn have the courtesey to look at the tire to see if it was a defewct or just a noraml tire issue. I was told by my extremely helpful salesman, Richard Cumberland, that he would ask the service manager to see me. I waited for over 2 hours and no one had the courtesy to talk with mew or even address my issue. I in turn simply left the dealer and went to my mechanic to order a tire for my daughters car. I left Coral Springs Audi feeling like I would not return there and not recommend them for a purchase of a luxury vehicle. If it were not for my salesman, Richard Cumberland, I would have not gone to them in the first place, since I live in the Miami Shores/Biscayne Park area in Miami. Bad job Coral Springs Audi...you do not seem to want to keep your customers. More

Best service Small things tell a lot. Last month, I called Tony about a small tool to remove my Audi wheel plastic covers, and even though I could not make it to Small things tell a lot. Last month, I called Tony about a small tool to remove my Audi wheel plastic covers, and even though I could not make it to the dealership;after two days, Tony kept the tool ready for me in his desk. Tony's attention tells me Audi cares about me. That is service ! More