Audi Dallas

Very nice dealership here in Dallas. The service and sales representatives are top notch! Our family has bought 3 new cars from Audi Dallas and they always take good care of us. sales representatives are top notch! Our family has bought 3 new cars from Audi Dallas and they always take good care of us. More

Update1/17: Audi Dallas was very quick to review my feedback. They clearly understood the assignment and I applaud my salesperson as well as the sales lead to reach out. They have changed their tone an feedback. They clearly understood the assignment and I applaud my salesperson as well as the sales lead to reach out. They have changed their tone and worked with me to provide the refund. Action was taken the day they called, and I'm closing the loop on more positive note. I strongly recommend NOT going to Audi of Dallas. I believe ever since the shift to high demand and low supply, this #1 in Texas dealership has lost complete care for customer service or anything that related with working with the customer. I placed an order for an 2022 Audi on 10/4 and was told to put a NONrefundable deposit of $2500. One thing before signing paperwork acknowledging it was nonrefundable, the salesperson said "It's nonrefundable but i know we can work with you if there's anything big that comes up". I obliged and signed. ETA on delivery of the car was set for "Mid-December". Since signing, I have never received any communication from the salesperson nor Audi regarding any updates. NO VIN #, NO PRICING. I reached out on 12/9 for the first time since ordering and asked for an update. STILL NO PRICING NOR VIN at that point but was told my car was at the port of Houston and should arrive beginning of January. On 1/5 I asked for a refund of my $2500. I was moving away from Texas and wanted to drive my new Audi cross country to my new location. And immediately met with pushback. The very next day Salesperson punted the problem to a sales director. The man called and started the conversation "Hi Daniel, You know you signed the agreement that stated the $2500 was nonrefundable. Therefore we will not be refunding you the deposit" He did NOT bother to ask why, what happened, let's discuss options, NONE. The called ended abruptly after that. Do not bother to call Audi for this type of issue. Audi defers these type of issues back to the dealership and like the #1 Audi dealership in Dallas stated from their lack of care for brand management and customer experience, they will NOT be refunding. At the time of this writing, I received a price and VIN right after I asked to cancel my car in Jan with NO ETA of when my car will deliver. lied that it was at the port when it wasn't. I don't even know if my car was on the assembly line or not. More

The process was easy, the staff was helpful and the experience was great. I would recommend Audi Dallas. experience was great. I would recommend Audi Dallas. More

Service done in a timely manner. Andy and Brandon were very friendly and accommodating. My car was finished before the time I was quoted. very friendly and accommodating. My car was finished before the time I was quoted. More

Trustworthy…not a much bigger compliment for an automotive service department. Audi Dallas and Jordan exceed my expectations again and again. automotive service department. Audi Dallas and Jordan exceed my expectations again and again. More

Aisha and Mike were very friendly and professional. I was in an out in about an hour and half which for buying a car is very fast. Would definitely recommend to family and friends in the future! in an out in about an hour and half which for buying a car is very fast. Would definitely recommend to family and friends in the future! More

Very easy experience and they helped me find the exact car that I was looking for car that I was looking for More

Great service and very professional and courteous service and valet employees. Always return my vehicle washed and cleaned weather permitting. and valet employees. Always return my vehicle washed and cleaned weather permitting. More

My experience was great. The staff was knowledgeable and very helpful. Overall great experience and would recommend them. very helpful. Overall great experience and would recommend them. More

Jordan is a fantastic service advisor! Very customer focused, extremely knowledgeable, explains issues well, and keeps me updated regularly. focused, extremely knowledgeable, explains issues well, and keeps me updated regularly. More