Audi Dallas

Recall experience Positive experience. They called to let me know of recall. Had to wait longer than expected when dropping off car but once they realized the length of Positive experience. They called to let me know of recall. Had to wait longer than expected when dropping off car but once they realized the length of time, the got a different service professional to start process. They kept me informed of process and costs. They took the time to fix other issue I mentioned when dropping off vehicle for recall part. Excellent service More

Service Center Isaac was great. It was our first time meeting him and he was very professional and great to deal with. I was told it would take 90 minutes for my ser Isaac was great. It was our first time meeting him and he was very professional and great to deal with. I was told it would take 90 minutes for my service and it ended up being 180 minutes but we had a loaner car and everyone there was very kind and polite so it made the experience a good one. More

Great! Wonderful experience. our sales person Stephen Neal was so nice. He was very professsional. He tried very hard to find me just the car that I wanted. Wonderful experience. our sales person Stephen Neal was so nice. He was very professsional. He tried very hard to find me just the car that I wanted. He was very helpful! More

Execellent service! Great experience with Annabella. She is very nice, helpful and professional. She provides me the best service and helps me have my first new car. I wo Great experience with Annabella. She is very nice, helpful and professional. She provides me the best service and helps me have my first new car. I would like to recommend her to you if you would like to purchase from Audi Dallas. People in Audi Dallas are very nice. Very appreciated! More

Bad customer service - Stay Away! Please read the negative reviews and stay away! I purchased a Q5 on February 11th. I didn’t even make it home before realizing that they had done the Please read the negative reviews and stay away! I purchased a Q5 on February 11th. I didn’t even make it home before realizing that they had done the paperwork incorrectly and had misallocated $800 of my down payment. After a few calls, I was able to get them to refund that money to me. Then I starting having problems getting the car registered because they were first slow in sending the paperwork, then they could not get the paperwork correct. After hours and hours of work and numerous emails, and SEVEN MONTHS of back and forth I was finally able to get the vehicle registered and license plates today! This delay ended up costing me an additional $400 in lost license plate/ registration credit from transferring them from my previous vehicle. The worst part about it was that no one in management would give me the courtesy of answering my numerous emails or phone calls, ever. If not for one man in the finance departments efforts, this may never have been resolved. The bottom line is that management and salespeople at this dealership will be really nice up until the time you sign the deal and will then disappear - This is not how to run a business or provide customer service. Please take my advise and stay away - I’m sure there are plenty of other high quality Audi dealerships. More

Maintenance for Q5 I had a warranty that was about to expire - my service advisor took care of everything, including checking any recalls and updating the operating syst I had a warranty that was about to expire - my service advisor took care of everything, including checking any recalls and updating the operating systems. Jordan is extremely knowledgeable, patient , and professional. More

Audi Service The service department at Audi is exceptional. I highly recommend Audi Dallas for your service needs. Marvin Clayton is always very professional and c The service department at Audi is exceptional. I highly recommend Audi Dallas for your service needs. Marvin Clayton is always very professional and courteous. Chloe More

Marvelous Excellent service team, on time and complete. Assisted my travel in lieu of my use of a loaner car. I highly recommend Dallas Audi for all car owners. Excellent service team, on time and complete. Assisted my travel in lieu of my use of a loaner car. I highly recommend Dallas Audi for all car owners. More

Service rip-off It has taken about five tries to fix an electrical issue. The issue would occur within a day each time I drove away. I've not been able to have my car It has taken about five tries to fix an electrical issue. The issue would occur within a day each time I drove away. I've not been able to have my car inspected, registered and sold as I no longer need it. I have lost thousands of dollars and just had to pay over $1100 on top of the hundreds I paid for the initial repair. This time they had my car for over a month. No apology. I have been using this location for many years and bought my current car there, new. More

Great Experience was great. Staff helped me out with what I needed. I was in and out in a matter of minutes, so overall that made me happy. Experience was great. Staff helped me out with what I needed. I was in and out in a matter of minutes, so overall that made me happy. More