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Audi Dallas - Service Center

Dallas, TX

4.8
1,042 Reviews
Call Service Center (214) 561-1800

1,042 Reviews of Audi Dallas - Service Center

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October 12, 2021

Not recommended. Audi grapevine has much better customer service. My car had a recall and after the work was completed pulled to the right. I took it in multiple times after and Audi Dallas couldn’t fix the More

by trey_schultz
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Alan Cavin
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Oct 13, 2021 -

Audi Dallas responded

Trey_schultz, we apologize that your service experiences with us did not resolve the issue you came in for. We're passing your feedback along to our management to see why this issue wasn't resolved and appreciate you bringing the issue to our attention. We're pleased to hear you did get the issue resolved and want you to know we're always here to assist if anything changes. We wish you the best! Thanks again for your transparent feedback.

October 11, 2021

Exceptional care and courtesy given during the servicing of my vehicle. They offered a fu explanation of what was done and offered me options. More

by José R
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Katelyn Neu
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alan Cavin
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Oct 12, 2021 -

Audi Dallas responded

José, thank you for noting exceptional care and courtesy during your visit. We appreciate each opportunity to serve you and look forward to the next. Thanks again! Best wishes.

October 09, 2021

Dallas Audi on Lemmon did a great job fixing my car, HOWEVER, I’m confused as to what the warranty actually covers. More

by Marieke
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Erik Muniz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andy Mireles
5.0
This rating includes all reviews, with more weight given to recent reviews.
Katelyn Neu
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Adam Seely
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Oct 11, 2021 -

Audi Dallas responded

Marieke, thank you for sharing praise regarding your experience with us in service. We appreciate your praise and want to provide you direct path to our Service Director, Daniel McClure at daniel.mcclure@audidallas.com or 214.561.1850 who would be happy to go over your warranty coverages with you. We look forward to serving you additionally. Thanks again!

Oct 11, 2021 -

Marieke responded

I’m withdrawing all my praise since I paid you over $1700 to fix my back passenger wheel and I go to a doctor’s appointment and I’m driving down Centdal and both passenger wheels came off 2 miles before Knox exit. I want my money back. Maria Gary 505-670-4883

October 08, 2021

Always receive great customer service and advocacy from my service advisor Andy Mireles. Audi Dallas is a outstanding! More

by Kirk
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andy Mireles
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 09, 2021 -

Audi Dallas responded

Kirk, thanks for your endorsement of working with Andy! We appreciate your feedback regarding the advocacy Andy demonstrates during your visits. We look forward to serving you additionally on future visits. Best wishes!

October 08, 2021

The service team at Audi of Dallas is always professional, efficient, and communicates progress regularly. Half the reason I purchased an Audi was so that my car could be regularly cared for by More

by Ryan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kyle Jackson
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Oct 09, 2021 -

Audi Dallas responded

Ryan, thank you for your endorsement of working with Kyle in service. We're pleased to hear Kyle and the team were efficient and communicated effectively. Thanks again for taking time to share praise. See you next time. Best wishes!

October 07, 2021

Andy and the team always do a great job taking care of my vehicle and I will be an Audi Dallas customer for a long time. More

by Mike Schmidt
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andy Mireles
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 07, 2021 -

Audi Dallas responded

Mike, thanks for sharing 5-star praise and noting your experience working with Andy. We appreciate your feedback and look forward to serving you on future visits. Thanks again!

October 01, 2021

This dealership is great. I have gotten my last 2 Audi’s from here. Make sure you get Jordan Windham as your service manager - he is the absolute best. More

by Lmnace
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jordan Windham
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Oct 01, 2021 -

Audi Dallas responded

Lmnace, thanks for sharing 5-star praise regarding your experience with Jordan. We appreciate your feedback and look forward to serving you on future visits. Best wishes!

October 01, 2021

From sales to service everyone is hands on to help and do their best. Very smooth process throughout departments. More

by Nikolle
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Thomas Hornsby
5.0
This rating includes all reviews, with more weight given to recent reviews.
Artie Timin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kyle Jackson
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Oct 01, 2021 -

Audi Dallas responded

Nikolle, thanks for sharing 5-star praise regarding your experiences with us in both sales and service. We appreciate your feedback and look forward to serving you on future visits. Best wishes!

September 30, 2021

Eric is the best advisor at AudiDallas and very honest!!I would recommended to everyone!!! More

by Emui
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Erik Muniz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Randi Pence
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 01, 2021 -

Audi Dallas responded

Emui, thanks for sharing 5-star praise regarding your experience with Eric! We appreciate your feedback and look forward to serving you on future visits. Thanks again!

September 30, 2021

The best ever service experience in my memory. Jordan was very attentive to my needs and schedule. More

by cclift
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jordan Windham
Report | Print
Oct 01, 2021 -

Audi Dallas responded

cclift, thanks for sharing 5-star praise regarding your experience with Jordan in service. We appreciate your feedback and look forward to serving you on future visits. Best wishes!

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