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Audi Dallas - Service Center

Dallas, TX

4.8
1,042 Reviews

1,042 Reviews of Audi Dallas - Service Center

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July 28, 2021

THIS DEALERSHIP IS HORRIBLE I WOULDN'T BUY A CAR FROM THEM IF THEY WAS THE LAST DEALERSHIP ON EARTH I LOVE THE CAR BUT HATE TO EVEN HAVE TO DEAL WITH THE DEALERSHIP. ThE ENTIRE AUDI DALLAS IS HORRIBLE AN More

by Melinda_Sue
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Marvin Clayton
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dusty Craig
Jul 31, 2021 -

Audi Dallas responded

Melinda_Sue, we're terribly sorry to hear you experience with us was less than pleasant. We encourage you to follow up with us at social@AudiDallas.com with details regarding how we dropped the ball so that our team can look into the issues you note and see what we can do to make it right and better serve you moving forward. Talk soon. Best wishes.

July 24, 2021

Great service and wonderful people. I needed the car to be repaired and they did a wonderful job. Not only that but also delivered the car the house More

by Berhane
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Daniel McClure
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Abby Lopez
Jul 24, 2021 -

Audi Dallas responded

Berhane, we appreciate your 5-stars and mention of working with Abby and Daniel. Thank you for taking a moment to share praise. See you next time. Thanks again!

July 24, 2021

Jordan always takes the time to evaluate and make good recommendations. The process of serving my car is smooth from beginning to end. I have never had a bad experience. More

by Mjubben
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jordan Windham
Jul 25, 2021 -

Audi Dallas responded

Mjubben, thanks for your endorsement of working with Jordan! We sure appreciate your kind words and pleased to hear you've never had a negative experience with us. See you next time. Thanks again!

July 16, 2021

Audi Dallas damaged my car while it was there for routine maintenance. I got a call from my advisor about "an incident". Apparently a technician hit a post! and the damage was to the passenger side bumper. I More

by Unhappy Customer
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Erik Muniz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 18, 2021 -

Audi Dallas responded

UnhappyCustomer, we apologize about the accidental damage to the vehicle and hear your frustration regarding the way it was handled. We are passing your feedback along to our management and want to provide you a direct path to senior leadership at social@audidallas.com if you would still like to request a followup conversation. We apologize for the hiccup and look forward to better serving you and better communicating with you moving forward. Best wishes!

July 14, 2021

Every visit to Audi Dallas is a treat! The staff are always quick to greet me upon my arrival! He atmosphere and treats are an added bonus to the beautiful and comfortable waiting area! My assigned Tech More

by ladydavis57
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Erik Muniz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 14, 2021 -

Audi Dallas responded

ladydavis57, thank you for noting every visit to see us is a treat! We appreciate your kind words and mention of being greeted upon each visit. We love hearing Eric provides service with a smile and look forward to serving you additionally next time. Thanks again!

July 06, 2021

Great dealership .. professional service and sales staff…always easy to make an appointment…always greeted with smile…dealership is clean and modern .. car always washed after service More

by Piranio
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Paul
5.0
This rating includes all reviews, with more weight given to recent reviews.
Erik Muniz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 07, 2021 -

Audi Dallas responded

Piranio, we appreciate your 5-stars and menton of professional service and sales staff. Thank you for taking a moment to share praise. See you next time. Thanks again!

June 21, 2021

Peoples are very nice and they let you no what is going on with your car and what’s wrong before they fix it just love it even though they for got to change the batterie in my key. More

by Sonyafears66
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Adam
Jun 22, 2021 -

Audi Dallas responded

Sonyafears66, thank you for your kind words and mention of working with us in service. We appreciate your mention of our team staying in communication with you and we look forward to serving you additionally next time. Thanks again!

Jun 22, 2021 -

Sonyafears66 responded

Just love the staff thanks for all you all do.

June 14, 2021

Audi Dallas did a fantastic job diagnosing the problem with my car. Eric my advisor is awesome! The tech drove in my car with me More

by spickard
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Erik Muniz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Isaac Nieto
Jun 15, 2021 -

Audi Dallas responded

spickard, thanks for your your kind words regarding your recent service with Erik and Isaac! We're pleased to hear that we did a great job diagnosing the problem and we're always here when we may serve you additionally. Thanks again for the kind words. Best wishes!

June 10, 2021

Kyle was ready fir us this morning. Had a loaner available so we could go into our dr appt. He was on top of what my vehicle needed… new tires and windshield blades. He knows we drive to Dallas More

by Shaplea
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christopher Kyle Jackson
Jun 11, 2021 -

Audi Dallas responded

Shaplea, thanks for the 5-stars and praise regarding your experience working with Kyle in service. We appreciate your business and your feedback. We look forward to your next visit. Thanks again!

June 09, 2021

Outstanding service as always. Erik my service manager was courteous and professional and I personally enjoyed his personality. He was personable and helpful every step of the way. Thank you! More

by karlapowell7
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Erik Muniz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 09, 2021 -

Audi Dallas responded

Karlapowell7, we appreciate your 5-stars and mention of the best service with Erik in service! We appreciate you for taking a moment to share praise and tag Isaac. See you next time. Best wishes!

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