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Audi Dallas - Service Center

Dallas, TX

4.8
1,042 Reviews

1,042 Reviews of Audi Dallas - Service Center

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June 08, 2021

I would never regret the purchase of my A4 2019 Audi. The visits are always out standing. I will never hesitate to call or stop by the service department to get my car checked out. They are amazing and are a More

by Yanet Chavez
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Erik Muniz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 09, 2021 -

Audi Dallas responded

Yanet, we appreciate your 5-stars and mention of shopping for an A4 with us and servicing with Erik! Thank you for taking a moment to share praise. See you next time. Best wishes!

June 08, 2021

The best service- knowledgeable, friendly and on time! Appreciate having a car service ready to take me home and having my car ready before the expected time of pick-up. More

by Allison Allen
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Isaac Nieto
Jun 09, 2021 -

Audi Dallas responded

Allison, we appreciate your 5-stars and mention of the best service! We appreciate you for taking a moment to share praise and tag Isaac. See you next time. Thanks again!

June 06, 2021

Audi Dallas has the best customer service. The service and sales employees go above and beyond to give you the best experience. I would highly recommend this dealer. More

by kristilozano
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Erik Muniz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Isaac Nieto, Kurt Schuster
Jun 07, 2021 -

Audi Dallas responded

kristilozano, thank you for your kind mention of your time with us. We're pleased to hear our service team went above and beyond! . Let us know when we may serve you next. Thanks again!

June 02, 2021

Had AC service to remove musty smell. Kyle was informative and efficient with explanations. Nice touch with getting a complimentary ride to and from dealer. More

by SSC
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kyle
Jun 03, 2021 -

Audi Dallas responded

SSC, we appreciate your 5-stars and mention of your recent service with Kyle. Thank you for taking a moment to share praise. See you next time. Best wishes!

May 31, 2021

They are great. As long as you pay for everything they ask you to. If you decline any of their add-ons then all of the sudden your experience declines dramatically. More

by jbaileyadjuster
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jordan
Jun 01, 2021 -

Audi Dallas responded

jbaileyadjuster, we apologize that you feel negatively about your service experience after choosing to decline items noted from your visit. We invite you to contact our managemnet at social@AudiDallas.com with details regarding who you worked with, when and what they did to make you feel like the level of quality of your appointment declined after turning down suggested items. We yearn to look into the details and see what we can do to better serve you moving forward to ensure more positive experiences. Talk soon. Best wishes.

May 22, 2021

My car broke down after repair. Bad service. No updates on what's happening to your car. I requested for a couple of repairs which was not done. Poor communication. More

by Homer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Isaac Nieto
May 23, 2021 -

Audi Dallas responded

Homer, apologies that your service experience did not go as smoothly as planned. We are passing your feedback along to our senior management for review and want to provide you direct contact to our Service Director, Daniel McClure at daniel.mcclure@audidallas.com or 214.561.1850 if you need to speak to management. We look forward to getting this turned around and providing improved experiences moving forward. Best wishes!

May 18, 2021

Convenient and fast service scheduling. The Audi Dallas team does a great job at making sure you’re being taken care of from the moment you arrive to the moment you drive off the lot. More

by Ncantu
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andy Mireles
May 19, 2021 -

Audi Dallas responded

Ncantu, we appreciate your 5-stars and noting our convenient scheduling. Thank you for taking a moment to share praise regarding our customer service. See you next time. Thanks again!

May 11, 2021

Excellent service. Isaac gets an A+for treating me with kindness and curtesy in a time when everyone is hiding behind their masks. My car was ready before I knew it. Well done. Audi is the way to go. Ask f More

by susansharp1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Katherine drove me home. she was excellent too, Isaac Nieto
May 12, 2021 -

Audi Dallas responded

Susansharp1, thank you for your mention of A+ experience with Isaac! We love hearing you had a timely, successful service visit. Let us know when we may serve you additionally. Thanks again. Best wishes!

May 09, 2021

I came in for an oil change. The whole process was quick and easy. I was in and out in about 30 minutes on a Saturday no less. More

by Jhub95
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marvin Clayton
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 10, 2021 -

Audi Dallas responded

Jhub95, thank you for sharing praise regarding your experience working with Marvin in service! Thanks for choosing Audi Dallas for your service needs. Let us know when we may serve you additionally. Thanks again!

April 17, 2021

Jordan Windham has been my long term Audi service rep for a reason. He provides excellent, cost effective service and advice. He embodies the level of service one would expect from a luxury label. He strives More

by Rich
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jordan Windham
Apr 18, 2021 -

Audi Dallas responded

Rich, thank you for sharing praise regarding your experiences with Jordan in service! We greatly appreciate your 5-stars and note of his excellence. See you on your next visit. Thanks again!

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