Audi Dallas - Service Center

Customer Service Eric Muniz has provided excellent customer services for over 5 years to my family . I have a crazy schedule and he always works with my schedule and m Eric Muniz has provided excellent customer services for over 5 years to my family . I have a crazy schedule and he always works with my schedule and makes it easy to keep my 2 Audi’s maintained .He is one of the reasons why I have bought Audi cars and will continue due to his customer service. More

Non-responsive I left a voice message for one of the service representatives about two weeks ago and asked the person to call back, and I have still not heard back. I left a voice message for one of the service representatives about two weeks ago and asked the person to call back, and I have still not heard back. Very, very disappointing for a high-end auto dealership. More

Awesome Service advisor! I'm going to be honest, I don't have great experience when it comes to servicing my Audi at Audi Dallas. This time it was a recall, Jordan Windham was I'm going to be honest, I don't have great experience when it comes to servicing my Audi at Audi Dallas. This time it was a recall, Jordan Windham was my service advisor and let me tell you, this guy is awesome! He was so knowledgeable and professional since the minute I arrived, when I arrived, he was there waiting for me and he answered all my questions and provided me with all the deatils. I have to say this time, my experience was super, my car is running and function totally smooth after the recall, they also did an overall vehicle inspection. I also want to thank the specialist who worked on my car, he did a marvelous job, not even a single scratch, thank you all for making this a memorable experience! More

As always a great experience Audi Dallas is focused on the customer experience & providing excellent service. I have had 6 Audi’s serviced there with no complaints. The staff is Audi Dallas is focused on the customer experience & providing excellent service. I have had 6 Audi’s serviced there with no complaints. The staff is friendly and engages each customer personally. More

Audi Dallas Great work, friendly staff..... highly recommend The staff at Audi Dallas.... however making someone fill out a specific length review is somewhat an Great work, friendly staff..... highly recommend The staff at Audi Dallas.... however making someone fill out a specific length review is somewhat annoying..... a better process is recommended More

Service Visit Incomplete Took my S5 in for state inspection and service per Audi Care guidelines. Was told immediately I would need an ecm update. Instead of inspecting the ca Took my S5 in for state inspection and service per Audi Care guidelines. Was told immediately I would need an ecm update. Instead of inspecting the car first they flashed and reprogrammed the ecm and performed service per Audi Care. Was not communicated to me prior to picking up vehicle that state inspection was not completed. The service writer just looked at me and said we couldn’t do that because of the ecm reprogram. I asked why they didn’t inspect the vehicle first instead of performing the other items first since the main reason for taking it in was for the inspection, I was given a very poor answer as to why it was sequenced that way and subsequently told, in a matter of fact manner, I could just run down the street anywhere to get a state inspection after the ecm had a chance to reset. Bottom line, very poor communication and sequencing of tasks on the service departments part. Very disappointed with my experience with this dealership. Also- horrible swirl marks on the car as returned to me post maintenance wash. More

Wonderful Service Kyle in service takes great care of my car. He is always very pleasant and courteous to deal with. I appreciate his professionalism and knowledge. Th Kyle in service takes great care of my car. He is always very pleasant and courteous to deal with. I appreciate his professionalism and knowledge. The greeters and cashier are also nice to deal with. More

Great service provider Really helpful assistance and high quality service. The service assistance show me all the best options to get the best service at the best price. Really helpful assistance and high quality service. The service assistance show me all the best options to get the best service at the best price. More

Service Isaac always get a 5-Star review for excellent customer service. Outstanding Audi employee that guarantees my loyalty to Audi Lemmon. Thank you for al Isaac always get a 5-Star review for excellent customer service. Outstanding Audi employee that guarantees my loyalty to Audi Lemmon. Thank you for all your help Isaac!! More