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Audi Dallas - Service Center

Dallas, TX

4.9
1,057 Reviews

1,057 Reviews of Audi Dallas - Service Center

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May 23, 2018

Customer Service Eric Muniz has provided excellent customer services for over 5 years to my family . I have a crazy schedule and he always works with my schedule and m More

by Isabel47
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Erik Muniz
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 24, 2018 -

Audi Dallas responded

Isabel47, thanks for the five stars and mention of Erik! We appreciate the positive feedback and look forward to assisting you again next time! Thanks again!

May 17, 2018

Non-responsive I left a voice message for one of the service representatives about two weeks ago and asked the person to call back, and I have still not heard back. More

by Manny
Customer Service
Recommend Dealer
No
Employees Worked With
Isaac Nieto, Israel Maldanado
May 17, 2018 -

Audi Dallas responded

Manny, we’re sorry to hear that Isaac dropped the ball in communicating with you. He is out today, but we want you to know we spoke with Daniel McClure, our Service Manager who is standing by to assist you. You can reach Daniel directly at Daniel.McClure@audidallas.com or 214.561.1850. Apologies for the issues. Talk soon.

May 08, 2018

Awesome Service advisor! I'm going to be honest, I don't have great experience when it comes to servicing my Audi at Audi Dallas. This time it was a recall, Jordan Windham was More

by Sarmed Ameen
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
I don't know the name of the mechanic that worked on my vehicle, but he did an awesome job, thank you!, Jordan Windham, Chris Alford, Robert Morin
May 08, 2018 -

Audi Dallas responded

Sarmed, thank you for the note! We are so pleased to hear that Jordan was able to assist you and make the experience smooth! Thank you for stopping by to let us know. We will be sure to pass the note along. Let us know when we can assist you next. Thanks again!

April 30, 2018

As always a great experience Audi Dallas is focused on the customer experience & providing excellent service. I have had 6 Audi’s serviced there with no complaints. The staff is More

by Pcasa
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kyle Jackson , George Ioannou
May 01, 2018 -

Audi Dallas responded

Pcasa, we are so pleased to hear your experience was positive! Thank you for taking the time to stop by and let us know how we did. We're always standing by to assist, so don't be a stranger! Thanks again!

April 13, 2018

Representative Adam was MIA I came in for a 69k and asked to have my inspection done also. I had an appointment and was assured it would take less than an hour and a half. When I More

by Slhclv
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Adam Seely
April 02, 2018

Audi Dallas Great work, friendly staff..... highly recommend The staff at Audi Dallas.... however making someone fill out a specific length review is somewhat an More

by Drttayloriv
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kyle in Service
Apr 03, 2018 -

Audi Dallas responded

Drttayloriv, thanks for your feedback! We appreciate the praise and look forward to serving you additionally when the time comes. Let us know when we can assist you next! Thanks again.

April 01, 2018

Service Visit Incomplete Took my S5 in for state inspection and service per Audi Care guidelines. Was told immediately I would need an ecm update. Instead of inspecting the ca More

by Pilot70
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Jordan Windham
Apr 06, 2018 -

Audi Dallas responded

Pilot70, we appreciate your feedback regarding your service experience with us recently. We've passed your information along to Daniel McClure, our Service Director for review. We appreciate the heads up as we cannot improve without candid information such as yours. We agree that the sequence of events should have been different and we will be looking into it. Thanks again for the message. We look forward to providing an improved experience on your next visit. If you'd like to follow up additionally, you can reach Daniel McClure at daniel.mcclure@audidallas.com.

March 28, 2018

Wonderful Service Kyle in service takes great care of my car. He is always very pleasant and courteous to deal with. I appreciate his professionalism and knowledge. Th More

by Robbie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kyle Jackson
Mar 29, 2018 -

Audi Dallas responded

Robbie, thanks for taking the time to stop by and tell us how we did! We're so pleased to hear Kyle took great care of your car and his professionalism and knowledge met your expectations. We're always standing by to assist, so don't be a stranger! Thanks again.

March 28, 2018

Great service provider Really helpful assistance and high quality service. The service assistance show me all the best options to get the best service at the best price. More

by MARTIN RUBIO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Isaac Nieto
Mar 29, 2018 -

Audi Dallas responded

Martin, thanks for your message! We appreciate you taking the time to leave praise and want you to know we look forward to serving you additionally when the time comes. Let us know when we can help! Thanks again.

March 12, 2018

Service Isaac always get a 5-Star review for excellent customer service. Outstanding Audi employee that guarantees my loyalty to Audi Lemmon. Thank you for al More

by Lori S.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Isaac Nieto
Mar 12, 2018 -

Audi Dallas responded

Lori, thanks for taking the time to leave the kind note regarding your experience with Isaac! We're pleased to hear Isaac's customer service was 5-star. We'll be sure to pass the note along to him. We look forward to assisting you again in the future! Thanks again and enjoy your week!

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