Adam Figueroa

I want to write some things about Audi Dallas. I purchased a vehicle from the supposibly certified vehicle. I informed them that I would be having a long drive ahead of me. They informed me that t I purchased a vehicle from the supposibly certified vehicle. I informed them that I would be having a long drive ahead of me. They informed me that they are professionaly certified and this would not be a problem. This was told to me from Adam who is the Sales Manager of some sort. I brought the car home and noticed like the tires had been switched. I called and they said to bring it in. I did Adam then explained to me that I should take it to a tire shop to see what they thought I took it to two firestones and one discount tire. All of them saying the tires were not right. Adam then explained to me that he would not argue with a third party tire shop like they were beneth him and that he trusted his service department which have been great Brandon Hunter has been the only person to help. He even stated that they were worn but ok. Well I decided not to drive but fly instead not feeling set in the car. on My trip my Mother fell ill and I had to come home to drive. We started are journey to california we had planned to all drive all night in one go around. My vehicle broke down in Amarillo, Texas know this vehicle had not been driven by me only to my house and I had not even made a car payment yet. This vehicle was two months old. In this time I am stuck.My mother had a stroke I had to walk to a hotel get a rental car and deal with My family in California. I was unable to see my mother before they moved her in three different hospitals. I am fully blaming Adam for making me feel like a second hand citizen with me going to tire shops taking pictures and then reasuring me about the certified vehicle that would have no problems. Now I am waiting on a refund from my warranty from Audi to cover all the issues that happened. I also asked to turn the vehicle back in and they did not want to even talk about that. For the Family that owns this dealership know that you have someone that works for your company that treats people like this. I received 100% better service from Arturo in Lubbock, Texas were they had to tow my Vehicle three hours away. Some so called professional experience.We have had three Audi's two from this location. My wife and Myself are going to trade our's in based off this dealershhips Manager and lies. More

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Audi Dallas was fantastic John Paul was excellent! ! Great experience customer service excellent! Very attentive to customers needs ! Great experience customer service excellent! Very attentive to customers needs More

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I liked your dealership due to the courtesy and friendliness of your people. It was a pleasure to do business with them starting out with Adam and then one of his sales reps Alina. Thanks guys. friendliness of your people. It was a pleasure to do business with them starting out with Adam and then one of his sales reps Alina. Thanks guys. More

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A very frustrating and disappointing experience plagued by a lack of communication, and now, no communication at all. I purchased a car at Audi Dallas that I had shipped to me in another state. When it by a lack of communication, and now, no communication at all. I purchased a car at Audi Dallas that I had shipped to me in another state. When it arrived, the front passenger tire had a gash in it that was severe enough that when I took it for a State inspection, I was told that it would not pass without replacing the tire because the "cords" in the tire were showing. I took the car to a tire shop and they told me that because the car is AWD, I would actually need to replace both front tires. I reached out to my salesperson on July 23. His initial thought was that the transport company had damaged it. I placed numerous phone calls to the shipping company and was finally able to get them to provide the photos of the car on the day that it was picked up from Audi Dallas. The photos showed that the tire had the gash in it when it was picked up. On July 29, I shared those photos with my salesperson who said that he would speak to his manager. I followed up on July 30 and August 1. On August 1, my salesperson told me that his manager was willing to "help me out" by paying for one of the tires. This was frustrating enough as Audi Dallas sold me a car that was unsafe to drive in the opinion of my State, but wanted me to know that they were doing me a favor. However, I gave them the benefit of the doubt, as I have throughout this process, and expressed my appreciation that they were willing to reimburse me for one tire. I informed my sales person that I would be having the tires replaced on August 4, and he told me to send him the invoice once the work was complete. I sent the invoice on August 4. I heard nothing. On August 7, I followed up to make sure he received the invoice and he confirmed that he did. On August 12, I followed up and my salesperson called me, surprised that I hadn't heard from his manager. He said he would get me an update and that they "hadn't forgotten on me". I haven't heard anything. I followed up August 22, and haven't received a response, and now I am out of patience, which has led me to write this review. I have had to spend $1,200 of my own money to correct an issue that Audi Dallas should have never sold the car with, and they can't be bothered to communicate with me in a timely manner. More

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Everyone at the dealership makes the buying process feel easy. Not pushy, just knowledgeable and helpful. Great experience! easy. Not pushy, just knowledgeable and helpful. Great experience! More

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Great customer service Our salesman Connor Page was very professional and answered all our questions. professional and answered all our questions. More

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Chris and Adam were both fantastic through the entire process. Not pushy but extremely helpful and attentive. I purchased a used vehicle and other was delivered in near new condition and detailed meticul process. Not pushy but extremely helpful and attentive. I purchased a used vehicle and other was delivered in near new condition and detailed meticulously. Stephen in finance was able to beat my credit union and walk me through various protection options. Couldn't be happier with the Audi Dallas team! More

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The dealership itself is nice but the customer Sale's rep Ricardo mistreated us so we walked away. But if it hadn’t been for Adam and Zach we would’ve taken our money elsewhere! Adam and Zach are professiona Ricardo mistreated us so we walked away. But if it hadn’t been for Adam and Zach we would’ve taken our money elsewhere! Adam and Zach are professional and know how to treat Clients! More

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By far my best experience at a dealership. Sales staff was not overly pushy and didn't seem desperate for my business. They genuinely wanted to help me find the right car for my budget, and di Sales staff was not overly pushy and didn't seem desperate for my business. They genuinely wanted to help me find the right car for my budget, and did not make me feel awkward when declining upgrade options. More

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We had a wonderful experience. Everyone was so nice & professional. Grayson Proctor took very good care of us. Everyone was so nice & professional. Grayson Proctor took very good care of us. More

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