Audi Des Moines - Service Center

Everyone is always extremely pleasant to work with at this dealership. They are courteous and do an excellent job of keeping me informed on status of my vehicle. The video of inspections is very much appreciated!

I had a routine service--oil and filter change. It was promptly done and I was shown a video of areas of concern including a leaking water pump. Everyone was very courteous.

My vehicle had a DEF leak. Katie made sure I had a loaner vehicle and coordinated with my schedule for the appointment. The vehicle was completed quickly and the Tech that made the repair even discovered that I was missing the compressor for the spare tire.

Always curtious, punctual, and keeping me in the loop on where they are with my vehicle when it is being serviced. I really can't ask for much more than that as a customer.

Class A service. I appreciated the timely follow up & service! I just love Audi! I am a life time customer! Thank you, Wes for yr quality customer service

Brian in the service department took great care of me when I brought my Audi A5 in. GREAT CAR !!!!!! Thanks Brian- where is your picture? Thanks Audi!!!!

Thanks again for the good service on my etron. I really like the video walkthroughs for maintenance. Nice lounge, clean, with coffee, and good internet. Wesley was friendly and really efficient. Keep up the great work!

The service department takes great care of our vehicles and makes sure we are current with the necessary scheduled maintenance. We will continue to recommend Audi of Des Moines to our friends and family.

The service was very easy to schedule and the staff was very professional and knowledgeable. They accommodated my request for next day pick up without issues.

I had my front driver side window regulator replaced as part of the service. The window works fine and the video from Jose Matos stated that the right rear tire pressure was 27. Two days later I received a tire pressure warning. After checking all tire pressures, all were okay at 36 except the right rear which as 43. Seemed very high and not sure what happened. Also note that when I went to pickup the car, none of the service managers were wearing masks. Not a good sight to see. Disappointed in their lack of customer safety during a pandemic. When I dropped the car off initially, Bryan was the only one who wore a mask (good for him). When I came to pick it up, Bryan was on vacation and no one in that area behind the desk had a mask.