Audi Des Moines - Service Center

Staff is knowledgeable and explained things well. Service was very smooth and timing for drop off and for pick up were very good. Bryan did a great job. Service was very smooth and timing for drop off and for pick up were very good. Bryan did a great job. More

Excellent service, friendly staff, facility is always clean and neat and with nice waiting area. Really is a pleasure for me to visit Audi of Des Moines clean and neat and with nice waiting area. Really is a pleasure for me to visit Audi of Des Moines More

This is my second survey - a little annoying. My visit was fine, but when I went to pick up my car, I had a hard time finding someone so that I could pay and get my report. The woman who checked me out c was fine, but when I went to pick up my car, I had a hard time finding someone so that I could pay and get my report. The woman who checked me out could not answer questions on my report and no service engineer was available to speak with me - this was at 5:30PM, so not a weird time to be picking up a car from Service. And, as it turns out, if the dealership would invest in a color printer, I would not have had any questions on my report. More

Mr John Meyers worked with me. He was friendly, knowledgeable, and (most importantly to me) accesible. He promptly responded to my questions in a patient manner, as well. knowledgeable, and (most importantly to me) accesible. He promptly responded to my questions in a patient manner, as well. More

my initial problem didn't fix.I still hear the same sound what my issue is. \I don't know what else to do to get rid of that sound. what my issue is. \I don't know what else to do to get rid of that sound. More

Worst service I've received at any Audi dealership. Maybe the worst service period. The service writer was just flat out rude and condescending. He offered a loaner car to everyone that came in but me. A com the worst service period. The service writer was just flat out rude and condescending. He offered a loaner car to everyone that came in but me. A complete waste of time, money. However, at least I know now that I don't want to buy there. More

Got me in and out during the scheduled appointment. I love the video overview of tires and brake condition from the service technician. The car looked great after the car wash. love the video overview of tires and brake condition from the service technician. The car looked great after the car wash. More

Excellent service. Disappointed that masks are not required of every employee. Courteous, timely. Washed car is nice touch. About a 90 minute wait. Recommended wiper blades. required of every employee. Courteous, timely. Washed car is nice touch. About a 90 minute wait. Recommended wiper blades. More

Always super friendly and thorough. They always wash my Always super friendly and thorough. They always wash my car before picking it up! I love the addition of the video it keeps all maintenance trans Always super friendly and thorough. They always wash my car before picking it up! I love the addition of the video it keeps all maintenance transparent. Thanks for the great service! More

Great service. I really like the video that the tech provides to their customers. My service advisor is very professional and sets expectations on when my vehicle will be ready. provides to their customers. My service advisor is very professional and sets expectations on when my vehicle will be ready. More