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Audi Des Moines - Service Center

Johnston, IA

4.7
406 Lifetime Reviews Review Dealership

406 Reviews of Audi Des Moines - Service Center

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April 13, 2017

"Great Service"

- Dandres

Always a pleasure to bring our Audis for service. Kiera always is friendly and efficient. The workmanship is always excellent. Also when in the dealership it's great to see Mr. Gladney.

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Recommend Dealer
Yes
Employees Worked With
Brian Braak, Kiera Harris, Anthony Gladney
April 13, 2017

"As expected."

- jun

Came for a maintenance. The service is quick. The waiting area is neat. Michael is knowledgeable, polite, and easy to talk to. After the service, they washed the car, which is nice. This dealer is top notch. Jun

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Recommend Dealer
Yes
Employees Worked With
Michael Runyan
April 07, 2017

"Professional and meet expectations "

- All

Dealership is well run, staff very professional and knowledgeable. Service done on time and very satisfied. Have bought several cars from them and had all service work done at dealership.

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Recommend Dealer
Yes
Employees Worked With
Other Employees : Kiera Harris, Michael Runyan, Anthony Gladney
March 05, 2017

"Excellent"

- Melody

We have yet to be disappointed at Lithia!! They are super friendly and helpful! They always answer any questions we have and service the car in a timely manner! Especially like getting a clean car back!

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Recommend Dealer
Yes
Employees Worked With
Kiera Harris, Michael Runyan
February 25, 2017

"Service"

- tropical

Came in for auto recall Had new spark plugs put in, and they noticed oil leakage. So we fixed that, and then they suggested with 140,000 miles ( that I do other services). I have only done oil changes every 5,000 miles, had a 75,000 mile service done, and just put 4 new tires on this Audi Q5. That's it! Great car!

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Recommend Dealer
Yes
Employees Worked With
Kiera Harris
February 10, 2017

"First good experience "

- KathyL

I came in for routine maintenance, was greeted by name and made aware of all services recommended for my vehicle. Was offered coffee, greeted by name by salesman who worked with me almost 2 years ago. My car was done in a timely manner. Washed and vacuumed! Now this is how it should be!! My previous experiences in this dealership lacked communication between service and myself, often with me calling at 5 pm to see when my vehicle would be done. Several times parts needed to be ordered and car needed to be kept till next day. Finally I think you are getting it! Customer services driven. Word of mouth is your biggest advertisement. Thank you for listening to my prior complaints and making it right!

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Recommend Dealer
Yes
Employees Worked With
Brad Ernst, Kiera Harris
Feb 10, 2017 -

Audi Des Moines responded

Kathy, Thank you very much for taking the time to share your feedback with us! We are so happy to hear your service and overall experience was as it should be, and that you gave us a chance to make it right. On behalf of Brad and Kiera, we appreciate your business and look forward to serving your sales and service needs in the future. -Audi Des Moines team

February 03, 2017

"Relentless "

- Soocanuck

Service manager John Mealey went above and beyond. We were updated on progress regularly. He assured us 100% satisfaction and delivered! Greatful he took care of business.

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Recommend Dealer
Yes
Employees Worked With
John mealey, John Mealey
November 11, 2016

"Audi Des Moines Customer Service Representatives "

- 2006 Audi A3

On November 7th 2016, Customer Service Representatives and Service Manager ignored customer with a 2006 Audi A3. Customer was scheduled to bring her Audi A3 in at 10 A.M. to remove rim to ascertain if bolt pattern was 5 x 112 or 5 x 110. A female customer service representative didn't understand bolt patterns and confused it with tire size. The Service Manager who was an older man was busy doing something else and ignored the 2006 Audi A3 owner. Service Manager showed no interest in assisting the Audi owner. The reality of Des Moines Audi's so-called Great Customer Service referenced by other Audi owners on this web site applies only to newer Audi's under warranty. Audi Des Moines does not care to service the older Audi. However; they want do want to sell or lease a new model. Dealerships like Audi Des Moines have only one mission: Sell Cars and service the Audi still under warranty...not assist owners with older models. Love Audi's. But will never buy on from Audi Des Moines. The 2006 Audi A3 owner was assisted by the Volkswagen Dealership next door. Those folks understand what Customer Service is all about. Audi Des Moines employees need to take lessons from them.

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Recommend Dealer
No
Employees Worked With
Service Manager not listed. He was an older man in late 50's or so. , Kiera Harris
November 05, 2016

"Excellent service and everyone ready to help."

- Adriver1031

From the minute I drive into the service center, till the time I drive away, everyone contributes to making my visit a positive and pleasant experience!

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Recommend Dealer
Yes
Employees Worked With
Kiera Harris
November 01, 2016

"Great customer service "

- Artimat

George Meza was determined to fix my key FOB. I also love that AUDI gives car washes and interior cleaning w/the oil change...a BIG plus to customer service!

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Recommend Dealer
Yes
Employees Worked With
Other Employees : Kiera Harris
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