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Audi Devon - Service Center

Devon, PA

4.9
1,670 Reviews

1,670 Reviews of Audi Devon - Service Center

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January 23, 2022

Did a great job. Loaner car ready when i arrived. Only problem was name and address incorrect when arrived but fixed. Able to answer all questions. More

by LSW3
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
None
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Jan 24, 2022 -

Audi Devon responded

Thank you for this feedback! We apologize for the initial mix-up and are glad that we could make things right. For all your future auto needs, Audi Devon will be here to assist you!

January 20, 2022

Top notch service advisors at Devon, I've never had anything but great and thorough service and professionalism there. The facility is a comfortable place to grab a luxury coffee and work on-line whil More

by looset
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Andre Barnett
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Jan 21, 2022 -

Audi Devon responded

Thank you for taking the time to share! We are very proud of our team, and we are glad to hear that the Audi Devon team delivered such a successful service experience. Drive safely, and we hope to see you back again down the road!

January 16, 2022

The service was more interesting in making money then fixing the issue . Tech are young n only read a computer to trouble shoot a problem that could’ve been fixed took them twice and cost double … More

by marsh_grace
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Service
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Jan 17, 2022 -

Audi Devon responded

On the first visit customer came in with an oil pressure warning light on. Vehicle was overfilled with oil by two quarts and the oil cap was not on correctly. We adjusted oil level and corrected cap not charging any more than the 1 hour of diagnosis pre-sold at write up. We test drove the vehicle and the light did not return. Two weeks later the car came back. We then tested oil pressure that fell within spec. Inspected the oil pressure switch and found oil leaking into the switch causing an intermittent light. We replaced the switch and changed the oil. She was not charged the diagnostic fee a second time. Joseph M. Kranz Service Manager

Jan 17, 2022 -

marsh_grace responded

The light returned as soon as I got the car back and I called the earliest the car could be brought back with loner was the date given . I requested upfront check sensor they did not so it cost me close 700 to replace a sensor .. bad service tec

January 15, 2022

John was very knowledgeable,competent, friendly and accommodating. Excellent service. Always a smooth drop off. and appreciated loaner! More

by JEALEO60
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Louangphom
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Jan 17, 2022 -

Audi Devon responded

Thank you for choosing Audi Devon for your service needs! We are grateful to have you as a customer and we hope to work with you again. Have a wonderful day!

January 15, 2022

Courteous, professional, knowledgeable. The repair/ replacement is working well. The loaner was clean and comfortable. More

by FXBURKE2000
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Service
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Jan 17, 2022 -

Audi Devon responded

We are thrilled that we could provide you with a loaner vehicle and a seamless service experience! Thank you for coming to Audi Devon and for sharing your feedback. Drive safely until we see you again!

January 13, 2022

I have been very pleased with AudiDevon and purchased several cars there. Everyone is courteous and helpful. The service department is efficient and easy to work with. I plan to buy my next Audi there More

by JHAMBLETT
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Johnny on service desk
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Jan 13, 2022 -

Audi Devon responded

We are honored to be your chosen automotive provider at Audi Devon! Thank you tremendously for your kind words about our service and sales teams, and we hope you'll stop by again soon!

January 11, 2022

They are efficient, kept my updated about the status of my vehicle throughout the process, and made it easy to pick up and drop off my car. More

by provenzanonoelle
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Frank Kopervos
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 12, 2022 -

Audi Devon responded

We value timely and attentive service and feedback like yours lets us know we're making all the right moves. Thank you for the great review! - The Audi Devon Team

January 10, 2022

Super friendly, prompt service, and easy to set up appointment. Were able to accommodate me with a loaner. More

by JLEEPER221
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Nuala Schoeniger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Frank Kopervos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nathan Weisser
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gary Smith
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Jan 11, 2022 -

Audi Devon responded

Thank you for the great review! We appreciate your business and are happy to hear that you had such a successful service experience working with the Audi Devon team. Drive safely, and we hope to see you back again down the road!

January 10, 2022

Friendly and professional customer service. The waiting area was clean, comfortable with a well-stocked refrigerator. More

by STEVENWHITT
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Service desk only
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Jan 11, 2022 -

Audi Devon responded

Thank you for sharing your positive feedback! We are grateful to have earned your business and we hope to work with you again at Audi Devon. Have a wonderful day!

January 09, 2022

Audi Devon has a top notch sales and service department. Last year I purchased my 6th Audi. Friendly and competent staff- I live in West Chester but drive farther for Audi Devon More

by DRHUMERUS
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Leo J. Sam
5.0
This rating includes all reviews, with more weight given to recent reviews.
Anthony Sam
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Demery Hanna
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Jan 10, 2022 -

Audi Devon responded

Thank you for trusting our sales and service team to get the job done right. We are pleased that our team has been friendly, and it's an honor to hear that you've been making the trip out to Audi Devon for your automotive needs.

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