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Audi Fort Lauderdale - Service Center

Fort Lauderdale, FL

4.5
805 Reviews

805 Reviews of Audi Fort Lauderdale - Service Center

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December 11, 2023

I was falsely represented that my recent oil change was not done properly in Canada and was charged $2000 to change a drain plug which real cost is $25 More

by ggosselin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Abel Torres Moscoso, Eric Palmer
Jan 29, 2024 -

Audi Fort Lauderdale responded

We thank you for sharing your recent experience with us, G! We want you to know that we appreciate your business and that we sincerely apologize for any inconvenience we may have caused. We strive to provide exceptional service and this experience was not up to our normal standard. That said, may we call you to discuss your experience in greater detail to see how we can remedy the situation and make your experience an exceptional one once again.

November 30, 2023

Everyone here was great helping with my appointment! Excellent communication as to status and updates. Staff was exceptional from start to finish. More

by JAMESAMACDONALD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Abel, Brian
Dec 01, 2023 -

Audi Fort Lauderdale responded

We appreciate your wonderful review, James!

November 19, 2023

Samantha Loganchuk in service is great. Shame they can’t fix my Q7 Sirius Radio Problem More

by MBSOFLA
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Samantha Loganchuk
Nov 20, 2023 -

Audi Fort Lauderdale responded

We appreciate your thoughtful feedback, M!

November 02, 2023

From beginning to end (purchase, service, research)- everyone encountered at this dealership are always very helpful. It doesn't matter whether you are their client - someone is always reaching out or More

by Rhoda Mae Kerr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Phillips
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tim Alexander
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Eric Palmer
Nov 03, 2023 -

Audi Fort Lauderdale responded

Thank you for this wonderful review, Rhoda! We are glad you had a pleasant experience with us!

October 28, 2023

When you think “car salesman” this is it right here. Shady and sheisty are great words that come to mind! They take advantage of customers (who are paying luxury prices) and try to nickel and dime on to More

by Mayya
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Eric Hider
1.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 30, 2023 -

Mayya responded

I’ve already come to try and do this, you guys made it worse. Also if doing any service here, google the things they want to do and see if your car really needs it. They tried to perform a 700$ service that was completely unnecessary (doubly confirmed when I took it to outside professionals). So.. that’s a HARD pass.

Oct 30, 2023 -

Audi Fort Lauderdale responded

We thank you for sharing your recent experience with us, Mayya! We appreciate your business and we sincerely apologize for any inconvenience we may have caused. In order to have a seamless and satisfying experience in the future, we offer online purchasing, which provides a hassle-free buying experience. We hope this online buying process can help remedy the situation and make your experience an exceptional one again.

October 22, 2023

I will find another Audi Dealer. When my 2018 Audi Q3 needs service. Received my vehicle with air not working. I was informed all the other things my car would need but not that my a More

by MS.V.F.WILLIAMS52
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Eric Palmer
Oct 23, 2023 -

Audi Fort Lauderdale responded

We thank you for sharing your recent experience with us! We want you to know that we appreciate your business and that we sincerely apologize for any inconvenience we may have caused. We strive to provide exceptional service and this experience was not up to our normal standard. That said, may we call you to discuss your experience in greater detail to see how we can remedy the situation and make your experience an exceptional one once again.

October 15, 2023

This is my second SQ5 but first time purchasing from this Audi store. I felt that Ericka made the process simple, and the sales manager was very fair. Also Jim the financial advisor was great to work with. More

by CWADESTER07
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric Palmer
Oct 16, 2023 -

Audi Fort Lauderdale responded

Thank you for this generous review, C! We are glad you had a pleasant experience with us!

October 14, 2023

What is for an oil change, everything working fine with the car. Received a call back steering wheel. Would not go up and down. I took the car back and they didn’t want to hear about and charged me over More

by AMARTINO60
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Eric Palmer
Oct 16, 2023 -

Audi Fort Lauderdale responded

We apologize that our service did not satisfy your expectations. Your 2015 Q7 with 105,000 miles was brought in for an oil change on 10/4/23. The oil change was performed, and service light was reset via MMI (radio). At no point was the steering wheel tampered with nor worked on. I understand your frustration however, the steering wheel malfunction is not linked to the oil change performed. We're sorry to hear you had a unsatisfying experience, but we really appreciate you bringing this issue to our attention.

October 11, 2023

Fast expert service always given. Samantha makes me feel like i am the only customer she provides service to! More

by SMBURBELO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Samantha
Oct 12, 2023 -

Audi Fort Lauderdale responded

Thank you for this five-star review, S!

October 07, 2023

Samantha was great! She was very accommodating since the moment I walked in the door and left. More

by meggiemayn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Samantha
Oct 09, 2023 -

Audi Fort Lauderdale responded

Thank you for this kind review, Meggie!

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