Audi Grapevine

Dishonest. I had a confirmation the car had shipped and arrived at dealership and they would not return calls or set up delivery. They misrepresented that it had been onsite for a month. When I finialy s arrived at dealership and they would not return calls or set up delivery. They misrepresented that it had been onsite for a month. When I finialy showed up to insist on vehicle deliver they were rude made me wait 2 hours and when I got the car it had miles on it. My opinion - they had been using the car as a loaner, demo or a sales rep to drive. Not much integrity in this group! They even lied when I asked for the name of the manager! More

I went in looking for a preowned A4. I had done my homework online so I knew what I wanted to look at. I got there pretty early on a Saturday morning so I thought I would immediately get some help. We homework online so I knew what I wanted to look at. I got there pretty early on a Saturday morning so I thought I would immediately get some help. Well after about 20 minutes outside, a salesman came to talk to me. He was busy at the moment, but he went to get someone(Angie) to help me. Angie is relatively new to car sales which was refreshing, but it made negotiations slow as the Sales Manager was really controlling things. Long story, I got the car I wanted which was a pre-owned. I never felt like DFW Audi was customer service oriented even though Angie tried. My CPO only came with one key(I didn't get my CPO inspection until a week after. This stated that 3 keys were inspected) I have a call into Audi of America for that issue. I also got the run around on getting a user's manual set. Audi of America is looking into that as well. Again, I feel like Angie is not at fault, but she doesn't have any experience and her leadership doesn't appear to want to lead or help. I was pitched on a "Ceramic tint" as being the best and worth the 500 dollars that I would be paying. The tint turns out to not be ceramic which feels like a bait and switch, but I'm not going to even complain about that. My CPO is due for it's next service so I took it to another dealership to possibly get a service package and was told that I have a service package on my vehicle from the previous owner! Well that's great news, but had I not inquired about it, I would not have known. Maybe DFW Audi sells so many cars that they don't think about providing a level of customer service for the little people. I might use their service dept. as they seem very nice and knowledgable, but I won't buy from them again. I doubt Angie stays there long. More

Where to start. So I purchased a used Audi A4 with hail damage on it on the premises that they would take the car back in to get it repaired. Well after calling to get it scheduled because they "hail guys damage on it on the premises that they would take the car back in to get it repaired. Well after calling to get it scheduled because they "hail guys" were so backed up I was able to finally get my car into the dealership for repair and was able to get a smaller then my car loaner car. I was told over the phone that it would take 3-5 days to get the car fixed. Low and behold 2 weeks later I had to call and ask where my car was? I was told that it was just now (2 weeks later) taken by the hail guys to fix it. Well what was suppose to be a 3-5 day job took another 2 weeks all in between I was the one calling to get a check up on my car. Well the day finally came when I got my car back from the dealership and when I was driving it home I heard a thump noise coming in from the trunk so when I got home I looked in the trunk and say that the hail guys did not put the trunk cover back in right so it fell apart. They never put back the wire covers on the trunk hinges nor the emeregency release tab in the trunk. Looking around the car more I realized that 2 of my 4 hand grips in the cab and now perminently hanging down, my sun roof cover was so tightly shut I had to use 2 hands to pull it back so I could open the sunroof to make sure they did not mess that up and also my rear tail light on the rear view window was falling down. I realized that they had to take the car apart to fix the hail damage but at least put it back together again right! And now that the sun was finally setting I could see that they missed hail damaged spots on my car. When I called I was told that they would schedule me a time to get everything refixed. Well, I never heard so I called back only to find out my sales rep Orlando went to work for the Fort Worth branch so I spoke to Ron and he said that yes the couldn't fix all the spots for the hail (excuse me but, didn't you have hail damage repair people fix it?) but they will fix the cosmetic parts and that he will "call me back" Well needless to say that was a week and a half ago and after I left another message to him this past weekend letting him know how dissatisfied I was with their services I still have not heard from him. I am hoping that once and if they fix my problem I can be done with this dealership and take it to another Audi dealership. More

Glad I didn't find this website before going to this dealer or I would STILL be searching for a car to please my sweetheart! I just happened to find this dealers name online since they do not adverti dealer or I would STILL be searching for a car to please my sweetheart! I just happened to find this dealers name online since they do not advertise that much and are somewhat 'hidden' away near the intersection of 121 and 183 in Euless. While on the way to yet ANOTHER dealer (had been to 5 mfg's dealers so far) I called and spoke to Orlando - NICE guy - very personable and had the car I THOUGHT my wife might like, so we stopped in... Luck would have it, they had just gotten in a hard to find (not pre-sold) black on black Q5 turbo with 95% of the equipment we would have ordered. We actually had to wait in line to drive it as it was very popular ! The wife drove it, liked it, and while there I looked on my tablet for reviews/pricing and found some areas were actually paying above MSRP !!! I have a syndrome that does not allow me to do that and right away the sales team offered a discount I was happy with and an offer on a trade in sight unseen.... We drove it home that Sat night with the promise of completing the sale Monday afternoon. Got a call Monday from David that there was some difficulty with the credit bureaus having disparate ratings for my wife, but he was working to clear it up. They went to bat for us with Audi and knocked another $500 off the car for the 'drama' . I highly recommend this group and suspect the future service will be as good ! Orlando is going to my wife's work today to give her a loaner so they can detail the car for her and since we opted to prepay the maintenance, they offer a valet service and loaner cars - Looking forward to great service from them ! This is my first Audi and first car from them, but keep it up and we'll continue to bother them with our business ! More

horrible sales..quoted a price for an A5..sales person called the next day and we agreed on a driveout price..asked him over the phone atleast 4 times if the price was the driveout price(including tt&l) a called the next day and we agreed on a driveout price..asked him over the phone atleast 4 times if the price was the driveout price(including tt&l) and he said yes. went the next day test drove the car came to sales person's desk, sales person again said the same price that was told to me over the phone the day before and agreed to the sale, filled out finance application, then sales person comes and and goes that's not the price we agreed on. so they pretty much did a bate & switch. 2 other people with me was extremely mad too. when i asked sales person before i left if he can deny he didn"t tel me the price i agreed to earlier that day and over the phone..he said, "No I can't deny it". so watch out for this dealership. I completelt lost my trust with this dealership. Horrible experience, absolutely will not recomment any one to this dealer. if you are in the market for an audi go to either broadwalk audi or university park audi. More

It seems that old cliche about car dealerships being extremely friendly and helpful up until the point of sale is most true about DFW Audi. I recently had my Infiniti G37 totaled in an accident and was extremely friendly and helpful up until the point of sale is most true about DFW Audi. I recently had my Infiniti G37 totaled in an accident and was in the short term market for a new car. After exhaustive research, I finally came to the conclusion that an Audi for me. I did some homework about the DFW area Audi dealerships and visited all of them. Before the sale, the sales team was very gracious and accomodating, staying "late" to help me finalize the purchase of my new 2011 A5...it also helped that they had exactly what I was looking for on their lot (the other dealerships had offered to order it in for me)...it was fine until the paperwork. The finance manager is a WEASEL, he manipulated the numbers and forced me to purchase my tag and title through DFW Audi...of course, I didn't notice this until after I had signed the papers...MY FAULT. With the vehicle, I purchased a ceramic tint package which I was led to believe was done by the dealership or Audi...it is not, although I am satisfied with the tint job, I could have very easily forgone the dealerships BS and gone directly to the tint shop myself. That being said, I accidentally left my toll tag and insurance papers in the loan vehicle (an older model A4...really, DFW Audi? I give you a brand new A5 and you put me in a older model A4?) and was promised that it would be mailed to me. After 2 weeks had passed and no package from Audi, I called and was assured that it would be sent overnight delivery that day. Another 2 weeks passed and I called to check on my toll tag once again, they somehow LOST my toll tag and insurance card. I accepted their offer to just have them send me a check for the lost tag charge that the NTTA would charge me for the cancellation...ANOTHER 2 weeks passed and STILL NO delivery from DFW Audi. I called to inquire and they said they must have sent to wrong address. Funny thing about this is that I get all sorts of mailers from them as well as my monthly bill and they can't seem to figure out my address to send MY PROPERTY back to me? After 2 months of dealing with their lies and deception, I have given up on ever getting my property returned to me and will NEVER step foot in this dealership EVER again. My brother in law bought his Audi from Boardwalk and they seem to care for their customers a lot more than this nickel and dime organization. More

It's amazing how friendly dealers can be when they are trying to sell you something. My lease was up, I went in there and said "give me your best deal" - I was ready to buy a car. They came back with a trying to sell you something. My lease was up, I went in there and said "give me your best deal" - I was ready to buy a car. They came back with a crappy deal, so I said I was going to the Mercedes dealer across the street -- I was planning on buying a car the weekend. They let me walk out the door, so I bought the Mercedes the same day. Audi dealer called back the next day and left me a message that they were "willing to deal" -- too little, too late. When I was ready to return my current lease, I left 1 e-mail message and 2 voice mail messages to call me back with return info, they do not bother to return phone call - pretty rude. I will never do business with them again, they lost a good customer as I had bought an A8 and leased an A4. Not smart. More

I have exhausted all of my options through Baillargeon Audi and Audi USA customer service line over the course of the past five months. The A4 I was sold by Baillargeon Audi was Certified even though Audi and Audi USA customer service line over the course of the past five months. The A4 I was sold by Baillargeon Audi was Certified even though the vehicle was driven by an Audi employee in California as a fleet vehicle for 20,000 miles and a year and a half without obtaining the required oil change. When I purchased the Certified A4 from Baillargeon Audi the Navigation system did not function because it was missing the Navigation CD. The CD was not provided to me for approximately two months after my purchase. I was not notified of the maintenance deficiency of the vehicle prior to Baillargeon Audi selling it to me as a Certified vehicle. Once I learned of the maintenance deficiency, Baillargeon Audi, and subsequently the Audi USA customer service representative, refused to contact the Audi employee to determine if the oil change was done at a non-Audi service station or offer any other solution to my concern. After the salesperson and I agreed on a price for the vehicle, and I had already purchased a plane ticket to travel from Colorado to Texas to take possession of the A4, he told me the A4 Navigation system did not have a CD, therefore, it did not operate. He assured me he would get a CD for it soon, if not by the time I arrived to pick up the car. I did not receive the Navigation CD for almost two months after I purchased the Certified A4. When I obtained approximately 35,000 miles I took my A4 to McDonald Audi in Denver, Colorado to have the oil changed. Without prompting, the service advisor advised me that Audi service computer database displayed that my A4 has only received the following two oil changes: Oil Change at 9,000 miles on July 22, 2003 Oil Change at 28,000 miles on October 23, 2004 at Baillargeon Audi, Dallas, TX Therefore, my Audi was likely driven for 19,000 miles and 15 months without an oil change; well beyond Audi maintenance recommendations, prior to its sale to me. With this knowledge readily available to the Baillargeon Audi Service Manager, Baillargeon Audi "Certified" my A4 anyway and failed to bring it to my attention. In my letter I expressed to Shad Warren my obvious concern that I was sold a "Certified" A4 that was driven for almost 20,000 miles and a year and a half without an oil change. I received a response letter from Baillargeon Audi manager Laura Davis on November 14, 2005 in which she failed to provide me with any remedies to my expressed concern about the lapse of oil changes on my A4. She also wrote, "...it is impossible for us to determine whether or not an oil change was performed between the 9K and 28K mileage interval." I purchased a title search for my car from California DMV and determined my A4 was owned by Volkswagen Corp. I purchased this A4 from an Audi dealership for the reasons I outlined earlier and expected to keep the car for sometime, hopefully beyond the expiration of the Certified warranty period, but because I now know an Audi employee failed to properly maintain the car, I have serious concerns about my A4 suffering from serious engine mechanical failure sometime after the conclusion of my current warranty. I feel taken advantage of by Baillargeon Audi, specifically their Certification of a car that should not have been on an Audi lot to begin with. Secondly, they failed to address or rectify any of my legitimate concerns. Audi USA ended up giving me a free oil change for my concerns!! Wow - $40 bucks from a luxury car manufacture and dealership. Stay away from Baillargeon Certified used cars, they dont check them and dont care if your displeased with the purchase. No customer service, they flat out did not care. More

I purchased my new A4 from Austin since none of the dealers in the DFW area had one with the options I needed. University Park Audi & Boardwalk in Dallas were extremely rude and I couldn't help but dealers in the DFW area had one with the options I needed. University Park Audi & Boardwalk in Dallas were extremely rude and I couldn't help but feel that they were peddling used fords. Baillargeon folks were very nice but they just didn't have what I was looking for. The only reason I provide this background is to disclose that the car was NOT purchased at Baillargeon Audi. Regardless of this they have treated me as if I had purchased my car from them. The car had some initial issues, the idiots in Austin had not taken the spacers out of the car, the alignment was off, and finally, the credit card tray was jammed shut within the first week of use. I decided to take it in to Baillargeon to address the alignment and credit-card tray issues. I was provided with a loaner for three days, and they fixed everything. The jammed tray had to be ordered for which I had to come back. Turns out my wife had put a wad of dollar bills in there and perhaps forced the tray shut, thus causing the jam. I had not known this, but Scott was very nice and polite in pointing this out. They should have charged me for this as it clearly was not a warrantee issue and yet they provided this service free of charge. Even though they are 40 miles away from where I live I will be taking my car there for service going forward. I cannot recommend these guys enough. German cars have always demanded more care and maintenance from their owners and the owners love their cars. Baillargeon Audi understands this very well and knows how to take care of their clients. More

I bought my Audi TT from a used car dealer with existing warranty, and every time i drop it off they treat me as if I had bought it from them. There have been a few bugs with the car they couldnt fix total warranty, and every time i drop it off they treat me as if I had bought it from them. There have been a few bugs with the car they couldnt fix totally the first time. But the nice loaner A4's they gladly provide, and no denial for warranty coverage so far, make it much less of an inconvenience. The service staff has always been very friendly to me and the showroom/waiting area is very nice. More