Audi Great Neck

service department keyed in wrong mileage in 2021 by 10,000!!! saying i drove 10,000 in 2 months---IMPOSSIPLE!!! DID NOT DISCOVER UNTIL I WENT TO SELL CAR. NOW CAR IS WORTH LESS BECAUSE OF POTENTIAL 10,000!!! saying i drove 10,000 in 2 months---IMPOSSIPLE!!! DID NOT DISCOVER UNTIL I WENT TO SELL CAR. NOW CAR IS WORTH LESS BECAUSE OF POTENTIAL ODOMETER ROLLBACK SERVICE DEPT REFUSES TO CORRECT THEY MADE MISTAKE BUT I SUFFER More

Zero Stars! Audi of Great Neck has the worst service department in the country! F-Them! Audi of Great Neck has the worst service department in the country! F-Them! More

Frank Garcia was a very pleasent guy, he answered all the question that I had. I purchased an Audi A6 preowned en excelent condition and we got to an agreament without any problem. I will recomend him to question that I had. I purchased an Audi A6 preowned en excelent condition and we got to an agreament without any problem. I will recomend him to anyone. More

This is the second Q5 I bought. First was Biener of Great Neck and today I brought home my second from Audi Great Neck. Same location - name change. Frank Garcia was my salesman First was Biener of Great Neck and today I brought home my second from Audi Great Neck. Same location - name change. Frank Garcia was my salesman. It took me two visits to make my decision because I like to mull things over a bit. Frank was professional and courteous with me. Amicable and patient. He was knowledgeable about the product and answered all of my questions. He did not pressure me into making a decision on my first visit. I returned for a second visit a week later and made my purchase. Everything went smoothly. No hiccups. I highly recommend Frank Garcia to everyone. Thanks Frank! More

I rarely leave negative reviews, but after being a loyal customer of this dealership dating back to when it was Biener Audi, I feel it’s important to share my experience. I've owed 5 Audis and the last 2 w customer of this dealership dating back to when it was Biener Audi, I feel it’s important to share my experience. I've owed 5 Audis and the last 2 we purchased were 2 brand-new Audis from Biener Audi at the time over the years which we always received exceptional customer service. Unfortunately, since the dealership became Audi of Great Neck, our experience has been the exact opposite, especially with under the new leadership regime. Recently, I brought my 2020 Audi Q5 in for a major electrical issue involving the rear lighting system. The vehicle remained at the dealership for approximately three weeks while the ECM was replaced. I appreciated that the repair was eventually completed, but I expected the issue to be permanently resolved. Last Wednesday evening, I was pulled over by a New York State Trooper because my rear tail lights had failed again, the exact same issue I had previously brought the vehicle in for. Fortunately, I received only a warning, but this could have easily resulted in a ticket or, more importantly, created a serious safety hazard. I contacted Audi of Great Neck service advisor, who told me he would get back to me. As of today, I have not received a single callback. I have left multiple messages throughout the week, including for the Service Manager, and have still heard nothing. Meanwhile, we are essentially unable to safely drive the vehicle because we risk being stopped again or being involved in an accident due to the lighting issue. To make matters worse, when I called to schedule another service appointment, I was told there would not be a loaner vehicle available until September 8. Given that this appears to be a recurrence of a previous repair involving a critical safety system, I expected the dealership to make every effort to accommodate the situation. Instead, I was left feeling like just another number. My frustration extends beyond the service department. I was also seriously considering purchasing a new 2026 Audi S5 from this dealership. They initially offered a low trade-in number for my exceptionally clean, low-mileage vehicle, while multiple other dealerships offered $5000 more. My sales consultant, Pierre, has been professional and a pleasure to work with. I was handed off to work with their Sales Manager Peter and asked me to bring the my car back so they could reevaluate it my trade and see if they could improve the offer. I did exactly that. After following up multiple times, I was ultimately told there was nothing they could do. I also spoke with another manager Cammy beforehand and mentioned my concerns about the new leadership team not being the same as the previous team, and would do everything to keep me in the family and make it a superb experience for me, however that effort went nowhere. It became clear that the dealership simply was not interested in earning my business. What disappoints me most is how dramatically this dealership has changed from the Biener Audi days. The communication, accountability, and customer-first attitude that once defined this dealership seem to be gone. When a dealership fails to return calls about an unresolved safety-related repair, cannot provide reasonable accommodations for a repeat issue, and shows little flexibility with a loyal customer looking to purchase another Audi, it leaves a lasting impression, and not a positive one. I truly hope Audi of Great Neck takes customer service seriously and works to restore the standards that once made this dealership outstanding. Unfortunately, based on my recent experiences, I can no longer recommend them. More

If you buy from out-of-state, this dealership will overcharge for registration fees and keep the difference entitled to you. I wanted to share my experience, as I hope it helps other consumers in th overcharge for registration fees and keep the difference entitled to you. I wanted to share my experience, as I hope it helps other consumers in their transaction. I am a NJ resident that purchased 2025 Q3 under finance. I had delays receiving my DMV documents; plates/registration were received approx 1WK after the temp plates were expired, but want to highlight the questionable practice on their registration fees related to their 3rd party service. I was charged $583 for "LICENSE AND TITLE (EST.)", I challenged this cost as it appeared too high and was informed that the balance vs the actual cost would be mailed. I started following up Dec, when no communication or refund was received. Early January after several followups, I received a statement reflecting "Alpine DMV Service Fee" of $100, and DMV fees of $169 totaling $269, with a check of $18.50. I requested $295 to reconcile vs the $583 and was assured a followup. It's been several weeks, no communication and don't expect one at this point. My recommendation for out of state purchasers is to check their DMV costs going in, and if from NJ, make sure these costs are not reflecting higher than $300. More

Just got my third Q5. Had a great experience working with George Faccio and Drew Russo. Professional and outstanding service. Had a great experience working with George Faccio and Drew Russo. Professional and outstanding service. More

One of the worst sales person I've ever worked with. Lack of professionalism, poor attitude, and zero respect for customers. The expectation from a high end store to have such an unprofessional individu Lack of professionalism, poor attitude, and zero respect for customers. The expectation from a high end store to have such an unprofessional individual does show a poor integrity in your sales team, and your dealership. Take your business elsewhere. More

Being with Audi for many years I can without a doubt say that this experience was by far the best! I want to recognize Rakesh Bisnauth, AKA Rocky, for his outstanding effort to get my car fixed properly an that this experience was by far the best! I want to recognize Rakesh Bisnauth, AKA Rocky, for his outstanding effort to get my car fixed properly and back to me. I am looking for a new car in the spring and, because of Rocky, I am going to continue with Audi of Great Neck. More