Audi Great Neck

Audi was the last consideration on our list and it should have been the first. If Biener and our salesman Tony R was visited first we would have save time and aggravation. Tony was a professional in every s have been the first. If Biener and our salesman Tony R was visited first we would have save time and aggravation. Tony was a professional in every sense of the word. Courteous and knowledgeable about the product and talk to both me and my wife. Other salesman would just focus the conversation on me and not include my wife even though her knowledge of automobiles is outstanding and would embarrass a meager salesman. But beyond the spectacular presentation, the absolutely best "car enthusiast" test drive ever. He put me and the car though the paces and left a ear to ear grin on my face and the check book out of my pocket. We walked out with a deal that was favorable to the both of us. But here is why I highly recommend this dealer and Tony. We purchased a domestic made lemon with a customer support network that was non existent. Sixty seven days we were without a car. Not a pleasant experience. So we pick up the Audi and drove it home and my wife noticed a thump sound coming from the rear of the car. Dread of here we go again syndrome. Reported the issue with Tony, and he responded that night (10PM) and was willing to pick up the car from my house the following morning and drop off a brand new Audi.Picking my jaw off the floor from Tony's response made me realize these are the people we want to do business with. As it turned out it was a shipping block that was the culprit and within 10 minutes I was back on the road with that ear to ear grin. We give a BIG thanks to Tony and the dealership for making this a fantastic buying experience. We will be back! More

I would like to thank everyone at Biener Audi for a great exprience. I couldn't of asked for a better sales rep and the service was one of the best I've had in a long time. Drew knew how to answer all my que exprience. I couldn't of asked for a better sales rep and the service was one of the best I've had in a long time. Drew knew how to answer all my questions and concerns. I would refer Drew to anyone I know looking to buy an Audi and only from Biener. Thank you again. More

Although I had a few issues with my initial purchases I can say with all sincertity that the Beiner team really stepped up and made my overall experience great. I would recommend doing business with Drew a can say with all sincertity that the Beiner team really stepped up and made my overall experience great. I would recommend doing business with Drew and Rich happily. More

Mr Russo went above and beyond to make the car buying experience a memorable one. He went above and beyond my expatiations of a salesman. He was knowledgeable and helpful. experience a memorable one. He went above and beyond my expatiations of a salesman. He was knowledgeable and helpful. More

I ordered a A8 special order from Germany. Drew Russo was a gentleman and a true professional I definitely will be purchasing another Audi from drew and will recommend everyone I know that drives a luxury au a gentleman and a true professional I definitely will be purchasing another Audi from drew and will recommend everyone I know that drives a luxury automobile to Drew so he can assist them the way he did with my purchase. Besides having a good experience with my purchase he also gave a great deal. More

Drew is very professional, he does his best to succeed at his customers request. He is knowledge about the cars. He is warm and friendly, he is agreat asset to Biener Audi. his customers request. He is knowledge about the cars. He is warm and friendly, he is agreat asset to Biener Audi. More

I recently visited this dealer as well as two other dealers on Long Island. The first dealer I went to only because my father knew the owner. The salesman was nice but didn't seem to work hard to ear dealers on Long Island. The first dealer I went to only because my father knew the owner. The salesman was nice but didn't seem to work hard to earn my business but did discount a new S4 for me. Then I visited another dealer closer to the south shore just to shop around. The salesman I met with REFUSED to work with me on the price strictly because I was looking for a new S4. He explained it's a rare vehicle. I told him about the deal that I had from the first dealer and he still refused to work with me on the price and I walked out. The last place I visited was Biener and I was introduced to Drew. I can't say enough about him! He was very enthusiastic and knew A LOT about the S4 and it's competitors. He was able to beat the deal from the first dealer and locate a car for me. The first dealer had me order the car and swore there wasn't a manual S4 available. Rich Pizzo, the GM, came out the thank me for my business and welcomed me to the Biener family. We started talking about exhaust and other options that I can do to the S4 to make it faster. By far, hands down, best car shopping experience I have ever had! If you are looking for an Audi and DO NOT go to Biener Audi and ask for Drew or Rich Pizzo, you are doing yourself a dis-service! More

Drew Russo did a fabulous job for me and my Son, and I would highly recommend him and Biener Audi. I look forward to working with Drew for the leasing of my next car. Thank you, Bruce Goodman would highly recommend him and Biener Audi. I look forward to working with Drew for the leasing of my next car. Thank you, Bruce Goodman More

Tony Renna has a great personality and a lot of knowledge about Audi's and cars in general. My sales experience was very pleasant. Tony possesses excellent communicaton and follow up skills. Mr. & about Audi's and cars in general. My sales experience was very pleasant. Tony possesses excellent communicaton and follow up skills. Mr. & Mrs. Anthony Tweetie. More

Biener Audi sold me a certified pre-owned car and the salesperson told me during the sales process that it came with the Audi Care plan, which provides for scheduled maintenance at 15k, 25k, 35k and 45k salesperson told me during the sales process that it came with the Audi Care plan, which provides for scheduled maintenance at 15k, 25k, 35k and 45k miles. They also included a signed contract for the plan clearly stating that the plan transfers to subsequent owners of the same vehicle. I just took the car in for the service that should have been covered and Biener has refused to honor the signed contract and claims that the audi care plan "may have been returned" by the previous purchaser. Note that the plan clearly states that it is non-returnable and non-refundable. I have contacted Audi USA for assistance in dealing with Biener Audi since efforts to get Biener Audi to live up to their word and what appears to be a legally binding contract have been unsuccessful. More